Countryside Grand
Limited public data on Countryside Grand. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 24 Google reviews
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What this means for your family
While some families have had wonderful experiences with the rehab and memory care units in the past, recent reviews indicate a troubling decline in staff professionalism and communication. If you choose this facility, you should specifically ask for a tour during shift changes and request a clear protocol for how management responds to resident care concerns.
Google Reviews
Google Reviews
24 reviews on Google“Families should exercise significant caution, as recent reviews highlight severe concerns regarding staff empathy, neglect, and lack of communication. While some long-term residents and their families have praised the cleanliness and the compassionate nature of the staff in the past, recent reports of unprofessionalism and inadequate care are alarming.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained environment
- Compassionate care during rehab stays
- Helpful and understanding staff for long-distance caregivers
Concerns
- Staff unprofessionalism and lack of empathy (mentioned by 3 reviewers)
- Inadequate communication from management and nursing (mentioned by 3 reviewers)
- Staffing shortages and resident neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We noticed how much the staff appreciates feedback from long-distance caregivers; how do you typically keep families updated on their loved one's well-being?
- 2Since we are looking for a very consistent routine, what does a typical day of social activities and meals look like for the residents here?
- 3How does the nursing team ensure that communication remains clear and timely between the staff and the resident's family members?
- 4What specific protocols are in place to ensure every resident receives attentive, compassionate care during their daily routines?
- 5Can you tell us more about the specialized support and environment provided for residents who may need memory care services?
- 6How does the facility handle medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My dad is in the memory care unit... I have been very impressed with my dad's care. The place is clean. My dad always looks clean. The food seems good. The staff seem to really care.”
“Everyone there were super polite and courteous, very helpful and compassionate. Her health declined quickly and was unable to continue therapy as usual but they worked with her as best they could.”
“My uncle lived at Ganton until his recent passing, first on the independent living side, and then in assisted living. My family had a great experience with Ganton. The staff were always courteous and kind”
Ownership & Operations
Who Operates This Facility
Countryside Living LLC - Grand
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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