Merrill Gardens at Auburn
Families consistently rate this highly — reviewers highlight warm, professional, and attentive staff. Schedule a visit to confirm the fit.
based on 47 Google reviews

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What this means for your family
Merrill Gardens at Auburn is highly regarded for its beautiful environment and dedicated staff, making it an excellent choice for those seeking a vibrant community. However, families should observe the dining room during a visit, as some residents have reported slow service and menu inconsistencies that may impact the daily experience.
Google Reviews
Google Reviews
47 reviews on Google“Merrill Gardens at Auburn is widely praised for its beautiful, hotel-like atmosphere and a staff that is consistently described as welcoming, professional, and caring. While the vast majority of families and residents report high satisfaction with the facility's environment and care, a small number of reviewers have raised concerns regarding slow dining room service and inconsistencies in meal quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional, and attentive staff
- Beautiful, clean, and well-maintained facility
- Strong, engaging activities program
- Effective and supportive transition process for new residents
Concerns
- Slow dining room service and long wait times (mentioned by 2 reviewers)
- Inconsistent food quality and menu variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how active your social calendar seems to be; could you walk us through a typical week of activities and how you help new residents get involved?
- 2We appreciate how responsive you are to feedback online; how do you currently gather and incorporate resident input regarding the dining experience?
- 3With the dining room being a central hub for social life, what steps are you taking to ensure that service stays efficient and the menu variety remains fresh for residents?
- 4Given your 65-resident capacity, how does your team manage the transition process to ensure my loved one feels settled and supported during their first few weeks?
- 5Could you explain your protocol for handling medical emergencies or urgent health needs, particularly during the evening and overnight hours?
- 6Your facility is known for being beautifully maintained; what is your approach to keeping the common areas and resident suites feeling like a comfortable, clean home?
Personalized based on this facility's data
Key Review Excerpts
“The Garden House at Merrill Gardens offers clean, spacious rooms with personalized care, but the kindness and care provided by the caregivers is something to be studied.”
“My mom has been a resident for 7 years. She started as an independent resident, then 'upgraded' to assisted living. This last month we moved her to memory care. I can't say enough great things about the staff and the MG organization.”
“Merrill Gardens at Auburn was clearly a notch above with a very competitive price point. From the moment we walked in, the setting, the staff, the residents, we knew we were home.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 21, 2025EnforcementPenaltyReport
Investigation of complaint #197134 regarding smoke detectors. A resident's case of 'zipfizz' on a stove burner caused smoke, activating the resident's smoke detector and alerting staff. No fire alarm or fire department activation occurred. No injuries were reported, and no IFC violations were observed.
Oct 20, 2025Fire13Report
Facility received a 30-day extension on 08/12/2025 to complete remaining corrective actions for fire doors and breaker panel labeling.
Cigarette butts discarded on turf grass adjacent to trash cans near the facility generator (noted 04/09/2025, corrected by 08/12/2025).
Unsealed penetrations in fire-resistance-rated construction in elevator room, main electrical room, and mechanical room (noted 04/09/2025, corrected by 08/12/2025).
Missing documentation for November 2024 tests; stairwell C and D lights failed testing (noted 04/09/2025, corrected by 08/12/2025).
Missing required fire drills for specific shifts in March 2025 and September 2024 (noted 04/09/2025, corrected by 08/12/2025).
Extension cords used as permanent wiring in multiple locations including memory care, room 413, room 320, business office, and general manager office (noted 04/09/2025, corrected by 08/12/2025).
Multiple fire doors failed to latch during testing or were propped open (noted 04/09/2025, persistent issues with room 320, corridor door by 320, and rehab room door observed on 08/12/2025).
Egress paths blocked by equipment and furniture (noted 04/09/2025, corrected by 08/12/2025).
Oxygen concentrator plugged into an unapproved power strip in room 320 (noted 04/09/2025, corrected by 08/12/2025).
Fire extinguisher undercharged in memory care and missing tamper seals (noted 04/09/2025, corrected by 08/12/2025).
Missing weekly generator logs (noted 04/09/2025, corrected by 08/12/2025).
False ceiling to the right of the kitchen hood missing a panel (noted 04/09/2025, corrected by 08/12/2025).
Breaker panels not marked for fire alarm circuits; panel 31B remains unmarked (noted 04/09/2025, observed on 08/12/2025).
Unsecured oxygen and helium cylinders (noted 04/09/2025, corrected by 08/12/2025).
Aug 12, 2025Fire
Report covers two separate inspection periods: April 2025 (initial) and August 2025 (re-inspection). Most items were marked 'CORRECTED' on the August report, with specific door latching and labeling issues remaining.
Breaker Panel 31B lacks label for Fire Alarm circuit.
Fire doors failed to latch at Resident room 320, corridor door by room 320, and rehabilitation room door (propped open).
Jan 28, 2025Inspection31Report
Letter confirms that follow-up inspection on 01/28/2025 found no deficiencies and all previously cited deficiencies were corrected.; Food safety deficiency regarding handwashing and cold food holding temperatures also noted in report.; One unnamed deficiency regarding the violation of a resident's dignity and right to privacy when staff applied topical medication in a common area.
Facility failed to ensure 2 of 3 pets had required veterinarian exams, vaccinations, and certifications of being disease-free.
Memory Care courtyard contained containers filled with stagnant water, organic debris, and snails.
Staff failed to correctly measure topical medication for Resident 3 and failed to remove expired medication for Resident 8.
Medication room door was left propped open and unlocked, allowing unauthorized access to medications.
Facility failed to update Resident 2's service plan to include specialized equipment needs (Roho cushion, mattress, fall mats) and maintenance instructions.
Memory Care game closet had a broken threshold and lock, posing a risk of residents becoming locked inside.
A 10-inch chef's knife was found in a resident-accessible dishwasher in the Activities Room.
Facility failed to ensure staff were properly delegated by a Registered Nurse to perform medication administration and nebulizer treatments for 3 residents.
Facility failed to provide information to visitors/residents on how to exit the secured courtyard without sounding the alarm.
Staff member was working in the memory care unit without completing required specialized dementia training within 120 days of hire.
Facility converted a trash room into a trash room/library without Construction Review Services approval; library shelves were not secured.
Facility failed to quarterly re-evaluate and obtain a signed written consent for electronic monitoring for Resident 9.
Facility failed to provide 1 of 1 sampled resident (Resident 3) with dignity and respect.
First aid kits were not clearly marked or readily available, and disaster plans for essential supplies were insufficient.
Facility failed to ensure a caregiver obtained first aid training within 30 days of hire.
Memory Care laundry room and common bathroom were not vented to the exterior; laundry vent motor was in reverse polarity.
Medication room containing confidential medical records was left unlocked and unattended.
Facility failed to investigate a report of unknown bruising for Resident 2, placing memory care unit residents at risk.
Facility failed to post a copy of the most recent full inspection report in a conspicuous place.
Jan 3, 2025Enforcement$900.00Report
Civil fines totaling $900.00 were imposed ($300.00 for WAC 388-78A-2305 and $600.00 for WAC 388-78A-2320).
Licensee failed to ensure one staff member followed required hand sanitation guidelines. Uncorrected deficiency previously cited on November 1, 2024.
Licensee failed to ensure that two residents receive nurse delegation services. Uncorrected deficiency previously cited on November 1, 2024.
May 13, 2024Fire14Report
A subsequent inspection form dated 09/05/2024 indicates 'All violations noted during previous related inspection(s) have been corrected' and approval status is 'Approved'.
Unapproved multi-plug adapters in use in resident rooms 413, 335, and 1st-floor rehabilitation office.
Missing documentation for fire door inspections; unclear inspection status of fusible link doors; penetration in SW garage storage fire door.
Annual sprinkler report shows deficiencies; 3-year full flow test overdue; missed 4th quarter inspection.
Generator lacks external emergency stop switch and annunciation panel.
Power strip daisy-chained into another power strip in resident room 307.
Multiple doors failed to close/latch properly (Elec room 410, Stairwell 4NW27, Kitchen dry storage, Team lounge, SW garage storage).
Exit sign on memory care patio is full of water and non-functional.
Facility lacked records of annual fire wall inspections/repairs and lacked a fire wall map.
Damper report shows 9 failed dampers.
Dining room exit door blocked by table and chairs.
Facility failed to sound fire alarms during fire drills; staff incorrectly believed only annual activation was required.
Unsealed wall penetrations found outside room 413, in electrical/storage room by 331, and ceiling penetration in dining room; electrical room conduits had paper in them.
Memory care exit door is lined with decorative plastic.
No documentation for 90-minute annual emergency lighting testing.
Apr 24, 2023Fire15Report
The inspection on 04/24/2023 confirmed that all violations from the 03/06/2023 inspection were corrected.
Extension cords in use in the Maintenance office, Resident room 413, and the Business office.
Fire doors at five specific locations failed to close/latch properly when tested.
No Carbon Monoxide alarms in the 1st floor Laundry room or in front lobby fireplace area.
Unsecured oxygen bottle found in Resident room 413 closet.
Missing or broken receptacle covers in the Staff office (1st floor) and Kitchen office.
Facility unable to provide documentation for last fire/smoke damper testing.
Facility unable to provide documentation showing monthly testing logs for CO detectors.
Facility unable to provide documentation for completion of twelve planned/unannounced fire drills in the previous 12 months.
Facility unable to provide record of annual fire wall inspection and/or repairs.
Missing escutcheon ring in the 1st floor hallway by the Staff room.
Exit door in the dining room (right set) will not open without being forced.
Unapproved multi-plug adapters in use in Resident rooms 413 and 419.
Large penetration in Housekeeping closet ceiling (4th floor); conduits in Mechanical room (3rd floor) partially open due to failed fire caulking.
Facility unable to provide service reports for the kitchen suppression system for the past 12 months.
Facility failed to provide documentation for 30-second monthly testing of emergency lighting.
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References & Resources
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Google Reviews
47 reviews from families & visitors
Official Website
Visit merrillgardens.com
Medicare data downloads
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WA DSHS — View Official Record
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