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Assisted Living

Merrill Gardens at Auburn

Families consistently rate this highly — reviewers highlight warm, professional, and attentive staff. Schedule a visit to confirm the fit.

18 1st St Se, Auburn, WA 9800265 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.6/5

based on 47 Google reviews

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Merrill Gardens at Auburn Assisted Living in Auburn, WA — Street View
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What this means for your family

Merrill Gardens at Auburn is highly regarded for its beautiful environment and dedicated staff, making it an excellent choice for those seeking a vibrant community. However, families should observe the dining room during a visit, as some residents have reported slow service and menu inconsistencies that may impact the daily experience.

Google Reviews

Google Reviews

47 reviews on Google
Merrill Gardens at Auburn is widely praised for its beautiful, hotel-like atmosphere and a staff that is consistently described as welcoming, professional, and caring. While the vast majority of families and residents report high satisfaction with the facility's environment and care, a small number of reviewers have raised concerns regarding slow dining room service and inconsistencies in meal quality.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0Activities9.0Meds8.0Memory9.0Comms8.0Value8.0

Strengths

  • Warm, professional, and attentive staff
  • Beautiful, clean, and well-maintained facility
  • Strong, engaging activities program
  • Effective and supportive transition process for new residents

Concerns

  • Slow dining room service and long wait times (mentioned by 2 reviewers)
  • Inconsistent food quality and menu variety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(2)'21(4)'23(3)'25(9)'26(5)

Distribution · 51 analyzed

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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed how active your social calendar seems to be; could you walk us through a typical week of activities and how you help new residents get involved?
  • 2We appreciate how responsive you are to feedback online; how do you currently gather and incorporate resident input regarding the dining experience?
  • 3With the dining room being a central hub for social life, what steps are you taking to ensure that service stays efficient and the menu variety remains fresh for residents?
  • 4Given your 65-resident capacity, how does your team manage the transition process to ensure my loved one feels settled and supported during their first few weeks?
  • 5Could you explain your protocol for handling medical emergencies or urgent health needs, particularly during the evening and overnight hours?
  • 6Your facility is known for being beautifully maintained; what is your approach to keeping the common areas and resident suites feeling like a comfortable, clean home?

Personalized based on this facility's data


Key Review Excerpts

The Garden House at Merrill Gardens offers clean, spacious rooms with personalized care, but the kindness and care provided by the caregivers is something to be studied.

Memory care family member · 2022★★★★★

My mom has been a resident for 7 years. She started as an independent resident, then 'upgraded' to assisted living. This last month we moved her to memory care. I can't say enough great things about the staff and the MG organization.

Long-term resident's family · 2024★★★★★

Merrill Gardens at Auburn was clearly a notch above with a very competitive price point. From the moment we walked in, the setting, the staff, the residents, we knew we were home.

Long-term resident's family · 2022★★★★★
Source: 47 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

7total
81deficiencies
Oct 21, 2025Enforcement
PenaltyReport

Investigation of complaint #197134 regarding smoke detectors. A resident's case of 'zipfizz' on a stove burner caused smoke, activating the resident's smoke detector and alerting staff. No fire alarm or fire department activation occurred. No injuries were reported, and no IFC violations were observed.

Oct 20, 2025Fire

Facility received a 30-day extension on 08/12/2025 to complete remaining corrective actions for fire doors and breaker panel labeling.

Burning ObjectsIFC 310.7 2021Corrected Aug 12, 2025

Cigarette butts discarded on turf grass adjacent to trash cans near the facility generator (noted 04/09/2025, corrected by 08/12/2025).

Penetrations - Maintaining ProtectionIFC 703.1 2021Corrected Aug 12, 2025

Unsealed penetrations in fire-resistance-rated construction in elevator room, main electrical room, and mechanical room (noted 04/09/2025, corrected by 08/12/2025).

Emergency LightingIFC 1032.10 2021Corrected Aug 12, 2025

Missing documentation for November 2024 tests; stairwell C and D lights failed testing (noted 04/09/2025, corrected by 08/12/2025).

Fire DrillsWAC 212-12-044Corrected Aug 12, 2025

Missing required fire drills for specific shifts in March 2025 and September 2024 (noted 04/09/2025, corrected by 08/12/2025).

Extension CordsIFC 603.6 2021Corrected Aug 12, 2025

Extension cords used as permanent wiring in multiple locations including memory care, room 413, room 320, business office, and general manager office (noted 04/09/2025, corrected by 08/12/2025).

Door OperationIFC 705.2.4 2021

Multiple fire doors failed to latch during testing or were propped open (noted 04/09/2025, persistent issues with room 320, corridor door by 320, and rehab room door observed on 08/12/2025).

ReliabilityIFC 1032.2 2021Corrected Aug 12, 2025

Egress paths blocked by equipment and furniture (noted 04/09/2025, corrected by 08/12/2025).

AmpacityIFC 603.6.2 2021Corrected Aug 12, 2025

Oxygen concentrator plugged into an unapproved power strip in room 320 (noted 04/09/2025, corrected by 08/12/2025).

Portable Fire ExtinguishersIFC 906.2 2021Corrected Aug 12, 2025

Fire extinguisher undercharged in memory care and missing tamper seals (noted 04/09/2025, corrected by 08/12/2025).

MaintenanceIFC 1203.4 2021Corrected Aug 12, 2025

Missing weekly generator logs (noted 04/09/2025, corrected by 08/12/2025).

Smoke BarriersIFC 701.3 2021Corrected Aug 12, 2025

False ceiling to the right of the kitchen hood missing a panel (noted 04/09/2025, corrected by 08/12/2025).

Inspection, Testing and MaintenanceIFC 907.8 2021

Breaker panels not marked for fire alarm circuits; panel 31B remains unmarked (noted 04/09/2025, observed on 08/12/2025).

SecurityIFC 5303.5 2021Corrected Aug 12, 2025

Unsecured oxygen and helium cylinders (noted 04/09/2025, corrected by 08/12/2025).

Aug 12, 2025Fire

Report covers two separate inspection periods: April 2025 (initial) and August 2025 (re-inspection). Most items were marked 'CORRECTED' on the August report, with specific door latching and labeling issues remaining.

Inspection, Testing and MaintenanceIFC 907.8 2021

Breaker Panel 31B lacks label for Fire Alarm circuit.

Door OperationIFC 705.2.4 2021

Fire doors failed to latch at Resident room 320, corridor door by room 320, and rehabilitation room door (propped open).

Jan 28, 2025Inspection

Letter confirms that follow-up inspection on 01/28/2025 found no deficiencies and all previously cited deficiencies were corrected.; Food safety deficiency regarding handwashing and cold food holding temperatures also noted in report.; One unnamed deficiency regarding the violation of a resident's dignity and right to privacy when staff applied topical medication in a common area.

Food sanitationWAC 388-78A-2305-1
Temperature and time control CoolingWAC 246-215-03515-1-b
Temperature and time control Time/temperature control for safety foodWAC 246-215-03525-1-b
PetsWAC 388-78A-2620

Facility failed to ensure 2 of 3 pets had required veterinarian exams, vaccinations, and certifications of being disease-free.

Maintenance and housekeepingWAC 388-78A-3090

Memory Care courtyard contained containers filled with stagnant water, organic debris, and snails.

Medication servicesWAC 388-78A-2210

Staff failed to correctly measure topical medication for Resident 3 and failed to remove expired medication for Resident 8.

Storing, securing, and accounting for medicationsWAC 388-78A-2260

Medication room door was left propped open and unlocked, allowing unauthorized access to medications.

Service agreement planningWAC 388-78A-2130Corrected Nov 1, 2024

Facility failed to update Resident 2's service plan to include specialized equipment needs (Roho cushion, mattress, fall mats) and maintenance instructions.

Hands and arms when to washWAC 246-215-02310-5
Temperature and time control CoolingWAC 246-215-03515-2
Intermittent nursing services systemsWAC 388-78A-2320-1
Safety of the built environmentWAC 388-78A-2703

Memory Care game closet had a broken threshold and lock, posing a risk of residents becoming locked inside.

Safe storage of supplies and equipmentWAC 388-78A-3100

A 10-inch chef's knife was found in a resident-accessible dishwasher in the Activities Room.

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to ensure staff were properly delegated by a Registered Nurse to perform medication administration and nebulizer treatments for 3 residents.

Freedom of movementWAC 388-78A-2380Corrected Nov 1, 2024

Facility failed to provide information to visitors/residents on how to exit the secured courtyard without sounding the alarm.

Specialized training for dementiaWAC 388-78A-2510Corrected Nov 1, 2024

Staff member was working in the memory care unit without completing required specialized dementia training within 120 days of hire.

Temperature and time control CoolingWAC 246-215-03515-1
Temperature and time control CoolingWAC 246-215-03515-2-a
Intermittent nursing services systemsWAC 388-78A-2320-1-a
Changing use of roomsWAC 388-78A-2880

Facility converted a trash room into a trash room/library without Construction Review Services approval; library shelves were not secured.

Electronic monitoring equipmentWAC 388-78A-2690

Facility failed to quarterly re-evaluate and obtain a signed written consent for electronic monitoring for Resident 9.

Resident rightsWAC 388-78A-2660

Facility failed to provide 1 of 1 sampled resident (Resident 3) with dignity and respect.

Emergency and disaster preparednessWAC 388-78A-2700Corrected Nov 1, 2024

First aid kits were not clearly marked or readily available, and disaster plans for essential supplies were insufficient.

StaffWAC 388-78A-2450Corrected Nov 1, 2024

Facility failed to ensure a caregiver obtained first aid training within 30 days of hire.

Temperature and time control CoolingWAC 246-215-03515-1-a
Temperature and time control CoolingWAC 246-215-03515-2-b
Intermittent nursing services systemsWAC 388-78A-2320-1-b
VentilationWAC 388-78A-3000

Memory Care laundry room and common bathroom were not vented to the exterior; laundry vent motor was in reverse polarity.

Protection of resident recordsWAC 388-78A-2400

Medication room containing confidential medical records was left unlocked and unattended.

InvestigationsWAC 388-78A-2371

Facility failed to investigate a report of unknown bruising for Resident 2, placing memory care unit residents at risk.

Licensee's responsibilitiesWAC 388-78A-2730Corrected Nov 1, 2024

Facility failed to post a copy of the most recent full inspection report in a conspicuous place.

Jan 3, 2025Enforcement
$900.00Report

Civil fines totaling $900.00 were imposed ($300.00 for WAC 388-78A-2305 and $600.00 for WAC 388-78A-2320).

Hands and arms—When to washWAC 246-215-02310
Food sanitationWAC 388-78A-2305 (1)

Licensee failed to ensure one staff member followed required hand sanitation guidelines. Uncorrected deficiency previously cited on November 1, 2024.

Hands and arms—Cleaning procedureWAC 246-215-02305 (5)
Intermittent nursing services systemsWAC 388-78A-2320 (1)(a)(b)

Licensee failed to ensure that two residents receive nurse delegation services. Uncorrected deficiency previously cited on November 1, 2024.

Temperature and time control—CoolingWAC 246-215-03515 (1)(a)(b)(2)(a)(b)
Temperature and time control Time/temperature control for safety foodWAC 246-215-03525 (1)(b)
May 13, 2024Fire

A subsequent inspection form dated 09/05/2024 indicates 'All violations noted during previous related inspection(s) have been corrected' and approval status is 'Approved'.

Relocatable power tapsIFC 603.5, 2021

Unapproved multi-plug adapters in use in resident rooms 413, 335, and 1st-floor rehabilitation office.

Inspection and MaintenanceIFC 705.2, 2021

Missing documentation for fire door inspections; unclear inspection status of fusible link doors; penetration in SW garage storage fire door.

Sprinkler Testing and MaintenanceIFC 903.5, 2021

Annual sprinkler report shows deficiencies; 3-year full flow test overdue; missed 4th quarter inspection.

InstallationIFC 1203.1.3, 2021

Generator lacks external emergency stop switch and annunciation panel.

Application and useIFC 603.5.2, 2021

Power strip daisy-chained into another power strip in resident room 307.

Door OperationIFC 705.2.4, 2021

Multiple doors failed to close/latch properly (Elec room 410, Stairwell 4NW27, Kitchen dry storage, Team lounge, SW garage storage).

Internally Illuminated Exit SignsIFC 1013.5, 2021

Exit sign on memory care patio is full of water and non-functional.

Owner's ResponsibilityIFC 701.6, 2021

Facility lacked records of annual fire wall inspections/repairs and lacked a fire wall map.

Duct and Air Transfer OpeningsIFC 706.1, 2018

Damper report shows 9 failed dampers.

ReliabilityIFC 1031.2, 2021

Dining room exit door blocked by table and chairs.

Fire drillsIFC 405.8, 2021

Facility failed to sound fire alarms during fire drills; staff incorrectly believed only annual activation was required.

Penetrations - Maintaining ProtectionIFC 703.1, 2021

Unsealed wall penetrations found outside room 413, in electrical/storage room by 331, and ceiling penetration in dining room; electrical room conduits had paper in them.

Decorative MaterialsIFC 807.1, 2021

Memory care exit door is lined with decorative plastic.

Power TestIFC 1031.10.2, 2021

No documentation for 90-minute annual emergency lighting testing.

Apr 24, 2023Fire

The inspection on 04/24/2023 confirmed that all violations from the 03/06/2023 inspection were corrected.

Extension CordsIFC 604.5 2018

Extension cords in use in the Maintenance office, Resident room 413, and the Business office.

Door OperationIFC 705.2.4 2018

Fire doors at five specific locations failed to close/latch properly when tested.

Fuel-Burn Appliances Outside of DwellingIFC 915.1.4 2018

No Carbon Monoxide alarms in the 1st floor Laundry room or in front lobby fireplace area.

Securing Compressed Gas ContainersIFC 5303.5.3 2018

Unsecured oxygen bottle found in Resident room 413 closet.

Unapproved ConditionsIFC 604.6 2018

Missing or broken receptacle covers in the Staff office (1st floor) and Kitchen office.

Duct and Air Transfer OpeningsIFC 706.1 2018

Facility unable to provide documentation for last fire/smoke damper testing.

MaintenanceIFC 915.6 2018

Facility unable to provide documentation showing monthly testing logs for CO detectors.

Fire DrillsWAC 212-12-044

Facility unable to provide documentation for completion of twelve planned/unannounced fire drills in the previous 12 months.

Owner's ResponsibilityIFC 701.6 2018

Facility unable to provide record of annual fire wall inspection and/or repairs.

Inspection, Testing and MaintenanceIFC 901.6 2018

Missing escutcheon ring in the 1st floor hallway by the Staff room.

Door Opening ForceIFC 1010.1.3 2015, 2018

Exit door in the dining room (right set) will not open without being forced.

Multiplug AdaptersIFC 604.4 2018

Unapproved multi-plug adapters in use in Resident rooms 413 and 419.

Penetrations - Maintaining ProtectionIFC 703.1 2018

Large penetration in Housekeeping closet ceiling (4th floor); conduits in Mechanical room (3rd floor) partially open due to failed fire caulking.

Extinguishing System ServiceIFC 904.12.5.2 2018

Facility unable to provide service reports for the kitchen suppression system for the past 12 months.

Activation TestIFC 1031.10.1 2018

Facility failed to provide documentation for 30-second monthly testing of emergency lighting.

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References & Resources

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