Midtown Center for Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 240 Google reviews

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What this means for your family
While the facility has undergone recent renovations and has a dedicated therapy team, the recurring reports of theft and neglectful care are significant red flags. If you choose this facility, ensure you visit frequently, label all personal items clearly, and maintain direct contact with the administration rather than relying solely on floor staff.
Google Reviews
Google Reviews
240 reviews on Google“Midtown Center for Health and Rehabilitation receives highly polarized reviews, with many recent visitors praising building renovations, cleanliness, and specific staff members. However, a significant number of families report serious concerns regarding neglect, theft of personal belongings, poor communication, and inconsistent quality of care, particularly during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Recent facility renovations and clean environment
- Attentive and compassionate nursing/therapy staff
- Proactive administrative leadership
- Engaging activities and resident outings
Concerns
- Theft or loss of personal belongings and clothing (mentioned by 6 reviewers)
- Neglect, poor hygiene, or failure to change residents (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff/admissions (mentioned by 7 reviewers)
- Unprofessional or rude behavior from night shift staff (mentioned by 5 reviewers)
- Inadequate meal quality or failure to follow dietary restrictions (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility renovations, what specific steps are being taken to ensure that residents' personal belongings and clothing are tracked and kept secure?
- 2With the current staffing levels, how does your team ensure consistent, timely assistance with hygiene and daily care needs for every resident?
- 3Could you walk me through the typical communication process for families, especially if we have questions regarding changes in a loved one's care or medication management?
- 4I understand you have an active social calendar; how do you ensure that residents with specific dietary restrictions or preferences are consistently accommodated during meal times?
- 5How do you monitor the quality of care and staff interactions during the night shift to ensure that all residents feel comfortable and supported around the clock?
- 6What is your protocol for handling medical emergencies, and how quickly can we expect to be notified if there is a change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“My uncle has been at this facility for over a year and we have had nothing but problems. He went in walking and talking and now he is bed bound. The staff consistently lose his items.”
“The therapy department was very attentive to her needs. Wyvette and Melanie were her favorite therapists. Shouts out to the nursing staff and Dr. Watson for getting her blood pressure regulated.”
“I’ve seen nothing but friendliness from the staff during my visits to see my friend. There’s a mixture of attention and letting someone build their agency and autonomy, as needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Midtown Center has concerning issues with families filing complaints that triggered inspections, including problems with pressure ulcer care, abuse reporting, and physical restraints. The facility repeatedly struggles with basic care quality, fire safety systems, and infection control across multiple surveys. While all deficiencies show correction dates, the pattern of recurring problems in care quality and safety systems suggests ongoing operational challenges that families should carefully consider.
Sep 4, 2025Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Mar 20, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Sep 5, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 5, 2024Routine21
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 16, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Federal Penalties
Fine
Sep 5, 2024
$188,379
Payment Denial
Sep 5, 2024
16-day denial
Ownership & Operations
Who Operates This Facility
Midtown Center for Health and Rehabilitation
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 51 of 94
Ownership & Management
Owners
Clearview Tn Snf Holdco LLC
Owner · Organization
Sweet Home Management LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
240 reviews from families & visitors
Official Website
Visit midtowncenterfhr.com
Medicare data downloads
Original nursing home datasets
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