Majestic Gardens at Memphis Rehab & Snc
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 139 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High staff turnover (74%)
- High RN turnover (77%)
Bottom 25% in TN · Critically understaffed (RN) · Very high staff turnover · Worst in EPHRAM LAHASKY chain · $810,404 in fines · Special Focus Facility (CMS)
What this means for your family
This facility shows a pattern of extreme inconsistency; while some residents receive excellent therapy and concierge support, others report severe neglect and hygiene issues. If you consider this facility, perform unannounced visits at different times of the day and specifically observe the response time to call lights and the cleanliness of resident rooms.
Google Reviews
Google Reviews
139 reviews on Google“Majestic Gardens at Memphis receives highly polarized feedback, with some families praising the dedicated concierge and therapy teams, while others report severe neglect, poor hygiene, and communication failures. While some residents experience significant improvements in health and mobility, multiple reviewers have raised critical concerns regarding staffing levels, cleanliness, and the responsiveness of administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Attentive and helpful concierge staff
- Warm, compassionate individual caregivers
- Clean and well-maintained lobby areas
Concerns
- Chronic understaffing and slow response times to call lights (mentioned by 12 reviewers)
- Poor hygiene and lack of cleanliness in resident rooms (mentioned by 9 reviewers)
- Unresponsive or unprofessional administrative staff (mentioned by 8 reviewers)
- Inadequate communication with family members (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy programs; could you tell me more about how those are tailored to each resident's needs?
- 2How do you ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
- 3What specific protocols do you have in place for medication management and monitoring for errors?
- 4How does the nursing team handle medical emergencies or sudden changes in a resident's condition during the night?
- 5What is the process for keeping family members updated on a loved one's health and daily well-being?
- 6Could you walk me through your daily cleaning and sanitization schedule for the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“The first few CNA's I met were rude. They would tell me they were coming back, but never came. Then I met Elaine and she came in my room and took very good care of me.”
“My uncle was neglected In this nursing home, he was lying in a bed of urine when he was visited. He is unable to take care of himself.”
“I’m very impressed with the improvements that have been made over the last couple of weeks here. The staff are more present; they come to check on me much more often and it’s nice to see them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies spanning multiple years, with families filing reports that led to 28 violations across safety, care quality, and medication management issues. Recurring problems include accident prevention and supervision failures (cited three times), administration deficiencies, and medication labeling violations that persist across surveys from 2019 to 2024, suggesting ongoing systemic issues despite reported corrections.
Sep 11, 2025Routine24
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Aug 20, 2025Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
May 8, 2024Complaint12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 8, 2024Routine12
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 24, 2023Complaint9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 9, 2023Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Payment Denial
May 8, 2024
129-day denial
Fine
May 8, 2024
$285,904
Fine
Jan 8, 2024
$4,893
Fine
Dec 11, 2023
$13,635
Fine
Nov 20, 2023
$4,545
Fine
Nov 13, 2023
$4,545
Fine
Nov 6, 2023
$4,545
Fine
Oct 30, 2023
$4,545
Fine
Oct 10, 2023
$11,538
Fine
Aug 24, 2023
$476,254
Payment Denial
Aug 24, 2023
129-day denial
Ownership & Operations
Who Operates This Facility
Majestic Gardens at Memphis Rehab & Snc
for profit
Chain Affiliation
Ephram Lahasky
23 facilities nationwide
Chain avg rating: 1.9/5 · Rank 21 of 26 (Worst)
Ownership & Management
Owners
Cnh Memphis Holdings LLC
Owner · Organization
David M Fistel Tn LLC
Owner · Organization
Dktn Holdings LLC
Owner · Organization
Mltn Holdings LLC
Owner · Organization
Schachter Family 2015 Trust
Owner · Organization
Sf Memphis Holdings LLC
Owner · Organization
Schachter, Arthur
Owner
Sfht Memphis LLC
Owner (parent company) · Organization
Sfss Memphis LLC
Owner (parent company) · Organization
Fistel, David
Owner (parent company)
Friedman, Steven
Owner (parent company)
Halpert, Naomi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
139 reviews from families & visitors
Official Website
Visit majesticgardensrehab.com
Medicare data downloads
Original nursing home datasets
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