See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Majestic Gardens at Memphis Rehab & Snc

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

131 N Tucker, Midtown · Memphis, TN 38104169 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 139 Google reviews

5
4
3
2
1
Majestic Gardens at Memphis Rehab & Snc Nursing Home in Memphis, TN — Street View
Street View

Watch Majestic Gardens at Memphis Rehab & Snc

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (7 vs median 5.0)
  • High staff turnover (74%)
  • High RN turnover (77%)

Bottom 25% in TN · Critically understaffed (RN) · Very high staff turnover · Worst in EPHRAM LAHASKY chain · $810,404 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

This facility shows a pattern of extreme inconsistency; while some residents receive excellent therapy and concierge support, others report severe neglect and hygiene issues. If you consider this facility, perform unannounced visits at different times of the day and specifically observe the response time to call lights and the cleanliness of resident rooms.

Google Reviews

Google Reviews

139 reviews on Google
Majestic Gardens at Memphis receives highly polarized feedback, with some families praising the dedicated concierge and therapy teams, while others report severe neglect, poor hygiene, and communication failures. While some residents experience significant improvements in health and mobility, multiple reviewers have raised critical concerns regarding staffing levels, cleanliness, and the responsiveness of administrative staff.

Quality Themes

Tap a score for details
Food6.0Staff4.0Clean3.0Activities5.0Meds2.0Memory4.0Comms2.0ValueN/A

Strengths

  • Effective physical therapy programs
  • Attentive and helpful concierge staff
  • Warm, compassionate individual caregivers
  • Clean and well-maintained lobby areas

Concerns

  • Chronic understaffing and slow response times to call lights (mentioned by 12 reviewers)
  • Poor hygiene and lack of cleanliness in resident rooms (mentioned by 9 reviewers)
  • Unresponsive or unprofessional administrative staff (mentioned by 8 reviewers)
  • Inadequate communication with family members (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(10)'20(11)'22(21)'24(15)'26(3)

Distribution · 144 analyzed

5
77
4
17
3
1
2
1
1
48

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I've heard wonderful things about your physical therapy programs; could you tell me more about how those are tailored to each resident's needs?
  • 2How do you ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
  • 3What specific protocols do you have in place for medication management and monitoring for errors?
  • 4How does the nursing team handle medical emergencies or sudden changes in a resident's condition during the night?
  • 5What is the process for keeping family members updated on a loved one's health and daily well-being?
  • 6Could you walk me through your daily cleaning and sanitization schedule for the resident rooms?

Personalized based on this facility's data


Key Review Excerpts

The first few CNA's I met were rude. They would tell me they were coming back, but never came. Then I met Elaine and she came in my room and took very good care of me.

Rehab patient · 2021☆☆☆☆

My uncle was neglected In this nursing home, he was lying in a bed of urine when he was visited. He is unable to take care of himself.

Family member · 2023☆☆☆☆

I’m very impressed with the improvements that have been made over the last couple of weeks here. The staff are more present; they come to check on me much more often and it’s nice to see them.

Resident · 2023☆☆☆☆
Source: 139 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.27hrs
80%
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)
RN Turnover
69%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility71.2%
Worse than Avg
Here
71.2%
US
93.4%
TN
89.5%
Shelby
86.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
19.5%
TN
31.9%
Shelby
23.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
12.1%
TN
12.9%
Shelby
13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
15.3%
TN
18.5%
Shelby
16.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
14.4%
TN
14.6%
Shelby
12.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.6%
Worse than Avg
Here
89.6%
US
95.5%
TN
94.5%
Shelby
91.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
79.7%
TN
79.8%
Shelby
69.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.2%
Worse than Avg
Here
39.2%
US
81.8%
TN
79.4%
Shelby
72.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
TN
1.6%
Shelby
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
11penalties
Above state avg (5.9)
23 complaint-triggered
$810,404 in fines

This facility has a concerning pattern of complaint-triggered deficiencies spanning multiple years, with families filing reports that led to 28 violations across safety, care quality, and medication management issues. Recurring problems include accident prevention and supervision failures (cited three times), administration deficiencies, and medication labeling violations that persist across surveys from 2019 to 2024, suggesting ongoing systemic issues despite reported corrections.

Sep 11, 2025Routine
24
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Aug 20, 2025Complaint
1
0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

May 8, 2024Complaint
12
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 8, 2024Routine
12
0001Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Aug 24, 2023Complaint
9
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 9, 2023Complaint
1
0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Federal Penalties

Payment Denial

May 8, 2024

129-day denial

Fine

May 8, 2024

$285,904

Fine

Jan 8, 2024

$4,893

Fine

Dec 11, 2023

$13,635

Fine

Nov 20, 2023

$4,545

Fine

Nov 13, 2023

$4,545

Fine

Nov 6, 2023

$4,545

Fine

Oct 30, 2023

$4,545

Fine

Oct 10, 2023

$11,538

Fine

Aug 24, 2023

$476,254

Payment Denial

Aug 24, 2023

129-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Majestic Gardens at Memphis Rehab & Snc

Organization Type

for profit

Chain Affiliation

Chain Name

Ephram Lahasky

Chain Size

23 facilities nationwide

Chain avg rating: 1.9/5 · Rank 21 of 26 (Worst)

Ownership & Management

Owners

Cnh Memphis Holdings LLC

Owner · Organization

10%

David M Fistel Tn LLC

Owner · Organization

23%

Dktn Holdings LLC

Owner · Organization

15%

Mltn Holdings LLC

Owner · Organization

12%

Schachter Family 2015 Trust

Owner · Organization

8%

Sf Memphis Holdings LLC

Owner · Organization

23%

Schachter, Arthur

Owner

8%

Sfht Memphis LLC

Owner (parent company) · Organization

6%

Sfss Memphis LLC

Owner (parent company) · Organization

5%

Fistel, David

Owner (parent company)

8%

Friedman, Steven

Owner (parent company)

17%

Halpert, Naomi

Owner (parent company)

8%

Key personnel

Montgomery, JordieW-2 Managing EmployeeFriedman, StevenOfficer / DirectorLahasky, EphramOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call