Parkway Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews

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What this means for your family
While some families report a smooth admissions process and a clean environment, the recurring reports of neglect and medication errors are significant red flags. If you choose this facility, it is essential to maintain a daily presence to monitor your loved one's care and ensure that medical instructions are followed correctly.
Google Reviews
Google Reviews
17 reviews on Google“Parkway Health and Rehabilitation Center receives highly polarized feedback, with some families praising the admissions process and staff engagement, while others report severe neglect and administrative failures. Critical concerns include inadequate patient monitoring, poor medication management during discharge, and reports of staff negligence regarding basic hygiene and nutrition.”
Quality Themes
Tap a score for detailsStrengths
- Gracious and helpful admissions staff
- Clean and inviting facility environment
- Engaged professional staff members
Concerns
- Inadequate patient monitoring and neglect (mentioned by 3 reviewers)
- Poor communication and administrative follow-through (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how welcoming and helpful the admissions team is; how do you ensure that transition period is smooth for new residents?
- 2Could you tell us more about the dining experience and how the menu is planned to ensure everyone enjoys their meals?
- 3What specific protocols are in place to ensure residents are closely monitored and attended to throughout the night?
- 4How does the nursing team manage medication schedules to ensure everything is handled with complete accuracy?
- 5What is the best way for our family to stay in regular, clear contact with the administration regarding updates on our loved one?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The Admissions Director has been very gracious and concerned that I felt satisfied with the admission process and she displayed concern for my Mother which gave me a feeling of calm.”
“I wouldn't recommend an animal to stay here. Avoid at all costs. However, if you have no other choice, make sure someone checks on your loved one EACH DAY to guarantee he/she receives proper care.”
“After her release they gave me instructions on how to issue her meds that I would have to pick up at the pharmacy. Get to the pharmacy no meds have been sent by Parkway.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 33 deficiencies across three surveys, including families filing complaints about abuse protection and financial exploitation. The most recurring problems involve fire safety systems, resident protection from abuse/neglect, and care quality issues. While all deficiencies show correction dates, serious issues like abuse response and safety violations persist across multiple surveys, suggesting ongoing operational challenges that warrant careful consideration.
Mar 17, 2026Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Aug 5, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 27, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 21, 2024Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Help the resident make transportation arrangements to and from radiology services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Aug 21, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Aug 21, 2024
$67,587
Payment Denial
Aug 21, 2024
43-day denial
Fine
Jul 5, 2023
$71,975
Payment Denial
Jul 5, 2023
34-day denial
Ownership & Operations
Who Operates This Facility
Parkway Health and Rehabilitation Center
for profit
Chain Affiliation
Wellington Health Care Services
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 2 of 13
Ownership & Management
Owners
Wellington Healthcare Services Lp
Owner · Organization
Andwell Investments, LLC
Owner (parent company) · Organization
Andrews, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit parkwayhc.com
Medicare data downloads
Original nursing home datasets
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