See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Parkway Health and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

200 South Parkway West, South Memphis · Memphis, TN 38109120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 17 Google reviews

Parkway Health and Rehabilitation Center Nursing Home in Memphis, TN — Street View
Street View

Watch Parkway Health and Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While some families report a smooth admissions process and a clean environment, the recurring reports of neglect and medication errors are significant red flags. If you choose this facility, it is essential to maintain a daily presence to monitor your loved one's care and ensure that medical instructions are followed correctly.

Google Reviews

Google Reviews

17 reviews on Google
Parkway Health and Rehabilitation Center receives highly polarized feedback, with some families praising the admissions process and staff engagement, while others report severe neglect and administrative failures. Critical concerns include inadequate patient monitoring, poor medication management during discharge, and reports of staff negligence regarding basic hygiene and nutrition.

Quality Themes

Tap a score for details
Food0.0Staff4.0Clean5.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Gracious and helpful admissions staff
  • Clean and inviting facility environment
  • Engaged professional staff members

Concerns

  • Inadequate patient monitoring and neglect (mentioned by 3 reviewers)
  • Poor communication and administrative follow-through (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.0'17(4)3.01.0'19(1)3.21.0'22(1)4.05.0'25(1)5.0'26(1)

Distribution · 18 analyzed

5
7
4
1
3
2
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how welcoming and helpful the admissions team is; how do you ensure that transition period is smooth for new residents?
  • 2Could you tell us more about the dining experience and how the menu is planned to ensure everyone enjoys their meals?
  • 3What specific protocols are in place to ensure residents are closely monitored and attended to throughout the night?
  • 4How does the nursing team manage medication schedules to ensure everything is handled with complete accuracy?
  • 5What is the best way for our family to stay in regular, clear contact with the administration regarding updates on our loved one?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The Admissions Director has been very gracious and concerned that I felt satisfied with the admission process and she displayed concern for my Mother which gave me a feeling of calm.

Long-term resident's family · 2020★★★★★

I wouldn't recommend an animal to stay here. Avoid at all costs. However, if you have no other choice, make sure someone checks on your loved one EACH DAY to guarantee he/she receives proper care.

Family member · 2020☆☆☆☆

After her release they gave me instructions on how to issue her meds that I would have to pick up at the pharmacy. Get to the pharmacy no meds have been sent by Parkway.

Family member · 2020☆☆☆☆
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
3.19hrs
78%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.4%
Mixed vs Avgs
Here
20.4%
US
19.5%
TN
31.9%
Shelby
22.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
12.1%
TN
12.9%
Shelby
13.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.4%
TN
16.9%
Shelby
14.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
95.5%
TN
94.5%
Shelby
91.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.1%
Worse than Avg
Here
12.1%
US
5.3%
TN
6.3%
Shelby
5.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.1%
Mixed vs Avgs
Here
91.1%
US
93.4%
TN
89.5%
Shelby
85.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.1%
Better than Avg
Here
93.1%
US
79.7%
TN
79.8%
Shelby
67.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.6%
Better than Avg
Here
88.6%
US
81.8%
TN
79.4%
Shelby
71.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
TN
1.6%
Shelby
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
4penalties
Near state avg (5.9)
3 complaint-triggered
$139,562 in fines

This facility has significant concerns with 33 deficiencies across three surveys, including families filing complaints about abuse protection and financial exploitation. The most recurring problems involve fire safety systems, resident protection from abuse/neglect, and care quality issues. While all deficiencies show correction dates, serious issues like abuse response and safety violations persist across multiple surveys, suggesting ongoing operational challenges that warrant careful consideration.

Mar 17, 2026Complaint
1
0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Aug 5, 2025Routine
13
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Feb 27, 2025Routine
8
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 21, 2024Routine
10
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0778Potential for harm · IsolatedCorrected

Administration Deficiencies

Help the resident make transportation arrangements to and from radiology services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Aug 21, 2024Complaint
2
0610Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Federal Penalties

Fine

Aug 21, 2024

$67,587

Payment Denial

Aug 21, 2024

43-day denial

Fine

Jul 5, 2023

$71,975

Payment Denial

Jul 5, 2023

34-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parkway Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Wellington Health Care Services

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 2 of 13

Ownership & Management

Owners

Wellington Healthcare Services Lp

Owner · Organization

100%

Andwell Investments, LLC

Owner (parent company) · Organization

Andrews, James

Owner (parent company)

Key personnel

Andrews, JamesOfficer / DirectorKelman, MosheOfficer / DirectorAndrews, JamesManagerElkins Road Associates LLCGeneral Partnership InterestBailey, TeresaW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call