Harborview Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 5.0)
Below average in TN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
Harborview is highly regarded for its clean, modern environment and private rooms, which are significant benefits for resident comfort. However, because some reviewers have raised concerns about staffing levels and missed meals, we recommend that you visit during off-hours to observe staff responsiveness and ensure your loved one's specific dietary needs are being met consistently.
Google Reviews
Google Reviews
94 reviews on Google“Harborview Post Acute receives overwhelmingly positive feedback from visitors who frequently highlight the facility's cleanliness, lack of clinical odor, and the availability of private rooms. While many reviewers praise the friendly and professional staff, a small subset of critical reviews raises concerns about potential solicitation of positive feedback and occasional lapses in patient care, such as missed meals.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility environment
- Availability of private rooms
- Friendly and welcoming front-desk and nursing staff
- Professional and attentive care team
Concerns
- Inconsistent staffing levels leading to slow response times (mentioned by 2 reviewers)
- Suspicion of solicited or fake positive reviews (mentioned by 2 reviewers)
- Reports of missed meals or nutritional oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 113 residents, how do you ensure consistent staffing coverage during peak hours to maintain timely responses to call lights?
- 2I noticed the CMS health inspection rating is currently lower than the overall rating; what specific steps is the leadership team taking to address those recent deficiencies and improve quality of care?
- 3Could you walk me through the protocol for monitoring nutritional intake and ensuring residents receive their meals consistently throughout the day?
- 4Since many families have praised the cleanliness and odor-free environment here, how does the housekeeping and maintenance team maintain those high standards on a daily basis?
- 5What is the facility’s procedure for managing medical emergencies or sudden changes in a resident's health status during the overnight shifts?
- 6Beyond the physical care, what kind of social activities or engagement programs do you have in place to keep residents active and connected with their peers?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and odor free with all private rooms.”
“The staff is friendly and attentive. The building is clean and free of odor. Harborview is one of few facilities with private rooms.”
“Sometimes staffing is short but they do their best help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint in 2025 regarding nursing staff competency, indicating ongoing concerns about care quality. The facility has recurring issues with infection control, daily care assistance, and food safety across multiple surveys from 2018-2022. While all identified deficiencies were reportedly corrected, the pattern of repeated problems in basic care areas and the recent complaint suggest families should carefully evaluate current conditions during any visit.
Oct 27, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Apr 21, 2022Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 21, 2019Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jul 25, 2018Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Harborview Post Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 23 of 31
Ownership & Management
Owners
Clawson, Scott
Owner (parent company)
Earl, Steven
Owner (parent company)
Sanofsky, Jack
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit harborviewpostacute.com
Medicare data downloads
Original nursing home datasets
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