Mesa Glen Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (59 vs median 13.0)
- High staff turnover (64%)
- High RN turnover (62%)
Bottom 25% in CA · Critically understaffed (RN) · $103,080 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While you may encounter exceptionally kind CNAs like Marissa or Julian, the facility has a documented pattern of severe neglect and safety failures. If you choose this facility, you must implement your own rigorous monitoring for medication administration and wound care, as multiple families have reported life-threatening lapses in basic care.
Google Reviews
Google Reviews
52 reviews on Google“Families should exercise extreme caution when considering Mesa Glen Care Center due to frequent reports of severe neglect, including medication errors, failure to provide water, and unsafe wandering. While some individual staff members and certain shifts receive praise for their kindness, the facility is plagued by recurring complaints regarding poor maintenance, unprofessional management, and inadequate communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual CNAs
- Friendly night shift staff
- Cleanliness in certain areas
- Helpful admissions process
Concerns
- Severe neglect and lack of basic care (water, food, wound care) (mentioned by 4 reviewers)
- Unprofessional or rude nursing and management staff (mentioned by 6 reviewers)
- Poor facility maintenance and dilapidated building (mentioned by 4 reviewers)
- Failure to return phone calls or communicate with families (mentioned by 4 reviewers)
- Safety issues including patient wandering and medication errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your CNAs and the friendliness of your night shift staff; how do you foster that kind of culture among your team?
- 2What specific steps are being taken to address recent feedback regarding the maintenance and upkeep of the building?
- 3How does the nursing team ensure that medication administration is handled accurately and safely every single day?
- 4Can you walk us through your process for communicating with families, especially regarding updates on a resident's daily needs like hydration and nutrition?
- 5What is your protocol for managing resident safety and preventing wandering within the facility?
- 6What kind of daily activities or social programs are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“As soon as I got here, I couldn't believe how nice the staff was to me and how they remembered my name”
“My uncle was staying in 23 a before they moved him to a different room recently just a couple rooms down and he was telling me his lvn gabby was refusing to give him water and wasn’t giving him his meds when it was time.”
“The name, Marissa, is synonymous with the 'Ultimate Patient Care' you receive at Mesa Glen Care Center. When Marissa is your CNA, all you have to do is worry about getting well; she takes care of everything else.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mesa Glen Care Center has a concerning pattern of repeated deficiencies, including multiple recent abuse and neglect violations that families have reported to authorities. The most frequent problems involve protection from abuse and neglect, care planning failures, and accident prevention issues. While the facility corrects violations when cited, the same serious problems persist across multiple surveys, indicating ongoing systemic care quality concerns that families should carefully consider.
Apr 16, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 1, 2026Complaint5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Mar 16, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Feb 3, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jan 29, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 5, 2026Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Mar 7, 2025
$66,576
Payment Denial
Mar 7, 2025
33-day denial
Fine
Jul 18, 2024
$36,504
Ownership & Operations
Who Operates This Facility
Mesa Glen Care Center
for profit
Ownership & Management
Owners
Friedman, Bernard
Owner
Mahan, Marylynn
Owner
Weinberger, Philip
Owner
Weiss, Hadassah
Owner
Wolmark, Diana
Owner
Zeffren, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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