Glendora Canyon Transitional Care Unit
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 113 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Worst in ABRAHAM BAK & MENACHEM GASTWIRTH chain · No penalties on record · Abuse citation
What this means for your family
This facility offers an exceptional physical and occupational therapy program that is highly recommended for post-surgical recovery. However, families must be vigilant regarding staffing levels and communication, as multiple recent reports indicate significant delays in medication, meals, and responsiveness to call lights.
Google Reviews
Google Reviews
113 reviews on Google“Families considering Glendora Canyon Transitional Care Unit will find a facility with highly praised physical and occupational therapy teams and several compassionate, long-term staff members. However, there are significant, recurring reports of severe understaffing, delayed medication administration, and poor communication regarding patient care and discharge planning.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Compassionate and dedicated nursing staff
- Clean and well-maintained facility
- Professional administration and admissions process
Concerns
- Severe understaffing and slow response times (mentioned by 5 reviewers)
- Poor communication from social workers and administration (mentioned by 4 reviewers)
- Delays in medication administration and meal service (mentioned by 3 reviewers)
- Issues with facility maintenance (broken elevators/showers/beds) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
The owner relies heavily on a single repetitive template ('Thank you so much for the review!') for almost all 5-star ratings. While they attempt to provide contact information for negative reviews, the responses lack substantive engagement with the specific issues raised.
Questions for Your Tour
- 1I noticed some wonderful feedback regarding your physical and occupational therapy teams; could you tell me more about how those specialists work with residents on their daily mobility goals?
- 2Since communication is so important for families, what is the best way for us to stay updated on our loved one's care and stay in touch with the social work team?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time throughout the day?
- 4We want to make sure our loved one is well-nourished; could you describe the daily meal service and how you handle specific dietary needs or meal timing?
- 5In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family and providing immediate care?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was excellent, helping her regain strength and mobility with great encouragement.”
“I was in this place for a week in June 2024, rehabilitating from a broken leg & arm. It was a nightmare! They are understaffed, the elevator was broken, the showers were broken, the TV didn’t work & patients were ignored & uncared for.”
“The wound care team did a great job taking care of me. I'd like to give a special thanks to Lilian hernandez who would come late at night to ck on me and take of my wound.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant quality concerns with 30% of deficiencies triggered by family complaints about resident abuse protection, infection control, and care planning. Most recurring problems involve resident rights violations, medication management errors, and inadequate care planning that persist across multiple surveys. While all cited deficiencies report correction dates, the pattern of repeated issues in core care areas, combined with substantiated complaints including abuse reporting failures, suggests ongoing operational challenges families should carefully evaluate before placement.
Mar 27, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 5, 2026Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jan 16, 2026Routine22
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Sep 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 26, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 21, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Glendora Canyon Transitional Care Unit
for profit
Chain Affiliation
Abraham Bak & Menachem Gastwirth
16 facilities nationwide
Chain avg rating: 2.4/5 · Rank 16 of 16 (Worst)
Ownership & Management
Owners
Bagz Holdings, LLC
Owner (parent company) · Organization
Mcp Gv, LLC
Owner (parent company) · Organization
Gastwirth, Menachem
Owner (parent company)
Lehmann, Kenneth
Owner (parent company)
Abe and Rachel Bak Family Trust
Owner (parent company) · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Aaron Mayer Dated Decem
Owner (parent company) · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Abraham Mayer Dated Dec
Owner (parent company) · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Akiva Mayer Dated Decem
Owner (parent company) · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Aviva Mayer Dated Decem
Owner (parent company) · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Talia Mayer Dated Decem
Owner (parent company) · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Zachary Mayer Dated Dec
Owner (parent company) · Organization
Bak, Rachel
Owner (parent company)
Mayer, Helene
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit hcai.ca.gov
Medicare data downloads
Original nursing home datasets
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