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Strong Medicare quality ratings; public reviewers often praise compassionate and skilled maternity and labor/delivery staff. Still worth an in-person visit.
based on 1,271 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Zero findings in latest survey
Novant Health Presbyterian Medical Center-Snu has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and skilled maternity and labor/delivery staff and professional and attentive surgical and trauma teams. Review the component ratings and current source records before deciding.
Novant Health Presbyterian Medical Center receives highly polarized feedback, with many patients praising the surgical and maternity teams for their compassionate, professional care. However, a significant number of reviewers report severe issues with emergency room wait times, dismissive or rude staff, and poor communication regarding patient care plans and billing. Families should be aware that while many find the facility clean and high-tech, others describe a lack of urgency and neglect in patient monitoring.
Quality Themes
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Distribution · 215 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The nurses in this department were absolutely fantastic – attentive, compassionate, and highly skilled, making the actual birthing experience as perfect as I could have hoped for.”
“The 5th floor Cardiac ICU nurses, and the Cardiac Unit on the 6th floor, PA’s and surgeons were phenomenal! They all made the traumatic experience that I had easier by their kindness and concern.”
“My dad has been in the hospital for 4 days and i have not been able to receive any information. i haven’t even been able to speak with him in this facility also they been doing procedures with literally nobody consent.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern of recurring food safety violations, with garbage disposal issues cited in both 2023 and 2024, suggesting ongoing challenges in dietary operations. The 8 deficiencies span food safety, medication management, respiratory care, and building safety issues. While all violations have been corrected according to facility reports, the repeated food safety problems indicate potential systemic issues families should consider when evaluating care quality.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Novant Health Presbyterian Medical Center-Snu
nonprofit
Owners
Novant Health, INC.
Owner · Organization
Key personnel
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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