Novant Health Presbyterian Medical Center-Snu
Strong Medicare quality ratings; families often praise compassionate and skilled maternity and labor/delivery staff. Still worth an in-person visit.
based on 1,275 Google reviews
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What this means for your family
While this facility is highly regarded for its maternity and specialized surgical departments, families should exercise caution regarding emergency care and communication. If your loved one is admitted, ensure you have a designated family advocate present, as multiple reviewers noted significant lapses in responsiveness and basic patient care during off-hours.
Google Reviews
Google Reviews
1,275 reviews on Google“Novant Health Presbyterian Medical Center receives highly polarized feedback, with many patients praising the surgical and maternity teams for their compassionate, professional care. However, a significant number of reviewers report severe issues with emergency room wait times, dismissive or rude staff, and poor communication regarding patient care plans and billing. Families should be aware that while many find the facility clean and high-tech, others describe a lack of urgency and neglect in patient monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled maternity and labor/delivery staff
- Professional and attentive surgical and trauma teams
- Clean, modern, and well-equipped facility
- Effective post-surgery and rehab care
Concerns
- Excessive emergency room wait times and lack of urgency (mentioned by 12 reviewers)
- Rude, condescending, or dismissive staff behavior (mentioned by 15 reviewers)
- Poor communication regarding patient status and care plans (mentioned by 10 reviewers)
- Billing errors and aggressive/confusing financial practices (mentioned by 6 reviewers)
- Neglect in basic patient care (e.g., hygiene, assistance with bathroom needs) (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 214 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since this is such a small and intimate community of 12 residents, how do you ensure each person's specific daily routine and personal preferences are honored?
- 2How does the nursing team communicate updates to family members regarding changes in a resident's care plan or daily status?
- 3What specific steps are taken to ensure that medication management is handled with high precision and that all schedules are strictly followed?
- 4Could you tell me more about the dining experience, specifically how much input residents have in their meal choices and how nutritional needs are met?
- 5In the event of a sudden medical change or an urgent health need during the night, what is the immediate protocol for getting them the necessary care?
- 6How do you ensure that basic daily care, such as hygiene and assistance with mobility, is consistently attended to for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The nurses in this department were absolutely fantastic – attentive, compassionate, and highly skilled, making the actual birthing experience as perfect as I could have hoped for.”
“The 5th floor Cardiac ICU nurses, and the Cardiac Unit on the 6th floor, PA’s and surgeons were phenomenal! They all made the traumatic experience that I had easier by their kindness and concern.”
“My dad has been in the hospital for 4 days and i have not been able to receive any information. i haven’t even been able to speak with him in this facility also they been doing procedures with literally nobody consent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring food safety violations, with garbage disposal issues cited in both 2023 and 2024, suggesting ongoing challenges in dietary operations. The 8 deficiencies span food safety, medication management, respiratory care, and building safety issues. While all violations have been corrected according to facility reports, the repeated food safety problems indicate potential systemic issues families should consider when evaluating care quality.
Aug 15, 2024Routine3
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 19, 2023Routine2
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 31, 2019Routine3
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Novant Health Presbyterian Medical Center-Snu
nonprofit
Ownership & Management
Owners
Novant Health, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
1,275 reviews from families & visitors
Official Website
Visit novanthealth.org
Medicare data downloads
Original nursing home datasets
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