Merrill Gardens at Tacoma
Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.
based on 77 Google reviews
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What this means for your family
Merrill Gardens at Tacoma is highly regarded for its warm, family-like culture and excellent dining services. While the vast majority of feedback is glowing, we recommend asking management about their security protocols and staff vetting processes to address historical concerns regarding personal property safety.
Google Reviews
Google Reviews
77 reviews on Google“Merrill Gardens at Tacoma is widely praised for its vibrant community atmosphere, high-quality dining, and a dedicated staff that frequently goes above and beyond to support residents and their families. While the vast majority of feedback is glowing, a small number of critical reviews mention serious concerns regarding theft and potential staffing issues, which families should investigate further during their tour.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- High-quality, restaurant-style dining
- Engaging and diverse activity calendar
- Clean and well-maintained facilities
Concerns
- Allegations of theft of personal property by staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with families?
- 2With your restaurant-style dining being such a highlight for residents, could you walk us through how you accommodate personal dietary preferences or special requests?
- 3What specific security measures or protocols do you have in place to ensure residents' personal belongings and valuables remain safe and accounted for?
- 4Given the diverse activity calendar you offer, how do you help new residents find social groups or hobbies that best match their personal interests?
- 5Since you have a smaller community of 65 residents, how does that size influence the way your staff provides personalized medical attention during an urgent health situation?
- 6How do you maintain the high standard of cleanliness and facility upkeep that so many families have praised?
Personalized based on this facility's data
Key Review Excerpts
“The dining area is like an expensive restaurant”
“The staff especially Rob the manager has gone above and beyond for my mom and our family. They care about her like she is part of their family.”
“After losing my Mom in July 2023, the staff truly took care of us as if we were their own family. They have been so good to my Dad as he transitions in his life without my Mom.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jul 9, 2025Inspection
A separate follow-up letter indicates compliance determination 65127 (dated 2025-09-04) found no further deficiencies regarding WAC 388-78A-2466-1, 1-a, and 1-b.
Facility failed to ensure 1 of 5 sampled staff had a valid Washington State name and date of birth background check every two years; the check was completed after expiration.
Aug 7, 2023Fire
The August 7, 2023 inspection document indicates that all violations noted during previous inspections have been corrected.
Unprotected penetrations found without identification of construction ratings; lack of inventory of fire-rated construction.
Loaded sprinkler head in walk-in cooler; missing required sprinkler wrench in spare head box.
Unable to produce documentation for semi-annual hood/duct cleaning for 2022 or 2023.
K class extinguisher in kitchen missing safety seal and tamper indicator.
Failed to produce documentation for fire/smoke damper inspection and testing for the last four years.
Unable to provide annual fire door inspection, testing, and repair records for the past 12 months.
Jun 12, 2023Fire
Approval Status: Disapproved. Next inspection scheduled on or after: 07/12/2023.
Multiple unprotected penetrations found; no plans present to identify ratings; facility must provide inventory of fire-rated construction.
1) Loaded sprinkler head observed in walk-in cooler. 2) Missing required sprinkler wrench in spare head box.
Unable to produce documentation showing first semi-annual cleaning performed in 2022 or 2023.
K class extinguisher in kitchen is missing safety seal/tamper indicator.
Failed to produce documentation showing fire/smoke damper inspection and testing performed in the last four years.
Unable to provide record of annual inspection, testing, and repair of fire doors for the past 12 months.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit merrillgardens.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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