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Supported Living Investigative

Puget Sound Assisted Living INC

Reviewer concerns include poor leadership and lack of respect for human rights — investigate before committing.

633 N. Mildred St., Suite J, West End · Tacoma, WA 98409Licensed & Active
Source: WA DSHS — view official record
Google rating
2.9/5

based on 9 Google reviews

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Puget Sound Assisted Living INC Supported Living in Tacoma, WA — Street View
Street View

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What this means for your family

Given the lack of detailed recent reviews, it is difficult to gauge the current standard of care at this facility. We strongly recommend scheduling an in-person tour and asking specific questions about leadership stability and how they ensure the rights and dignity of residents are prioritized.

Google Reviews

Google Reviews

9 reviews on Google
Puget Sound Assisted Living Inc has very limited qualitative feedback, making it difficult to assess the current quality of care. While one reviewer praised the facility for professional services and enriching outings, others have expressed significant concerns regarding leadership and the treatment of the developmentally disabled community.

Quality Themes

Tap a score for details
FoodN/AStaff5.0CleanN/AActivities10.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Professional and kind services
  • Enriching client outings

Concerns

  • Poor leadership and lack of respect for human rights

Rating Trends

Tap a year to see what changed

2345.02017(1)1.02018(1)5.02019(1)1.02020(2)3.02021(2)3.02023(2)4.02025(1)

Distribution · 10 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed that your team organizes some wonderful outings for residents; could you tell me more about how you decide on these activities and how often they take place?
  • 2We value a culture of mutual respect and dignity; how does your leadership team foster a supportive environment for both the residents and the staff members?
  • 3What specific protocols do you have in place to ensure that residents' personal rights and preferences are honored in their daily care plans?
  • 4In terms of medical oversight, how do you handle urgent care needs or health changes that might occur outside of standard business hours?
  • 5I see that you have been active in responding to feedback online; how does that open communication help you improve the quality of life for your residents?
  • 6Could you walk me through how your staff is trained to ensure that every resident feels heard and treated with the utmost professionalism?

Personalized based on this facility's data


Key Review Excerpts

Puget Sound Assisted Living (PSAL) provides very professional and kind services in a timely manner. PSAL provides the extra items such as outings that enrich clients lives.

Local Guide · 2019★★★★★

The developmentally disabled community that this place is supposed to serve has found a different leadership to continue to deny their rights as human beings to be served as human beings

Family member/Advocate · 2023☆☆☆☆
Source: 9 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

2total
12deficiencies
Mar 28, 2025Inspection

A separate follow-up letter indicates these specific deficiencies were verified as corrected by Kasey Zink on 07/18/2025.

Development of the individual instruction and support planWAC 388-101D-0210Corrected Mar 28, 2025

Provider failed to implement documented safety procedures for Client 2. Specifically, mandatory 15-minute visual checks for a client using bed rails were never documented in the ADL logs since February 2023.

Physical and safety requirementsWAC 388-101D-0170Corrected Mar 28, 2025

Provider failed to ensure a safe environment for three of six sampled clients. Household chemicals and personal care products were stored unsecured, conflicting with client safety plans regarding pica and health hazards.

Jan 21, 2022Inspection

A follow-up letter dated 03/01/2024 (Compliance Determination 37642) notes that all deficiencies listed in the 2022 report were corrected.; Provider referred to as 'PSAL' throughout the text.

Compliance with other relevant federal, state and local lawsWAC 388-101-3020Corrected Mar 4, 2022

Failed to ensure department-issued food benefits met regulatory requirements; shared groceries placed clients at risk of losing benefits.

Client refusal to participate in servicesWAC 388-101D-0185

Failed to complete a refusal plan for a client declining a colon cancer screening.

annual dental servicesWAC 388-101D-0150Corrected Mar 4, 2022

The provider failed to ensure access to annual dental services for client #1.

financial planWAC 388-101D-0240Corrected Mar 4, 2022

PSAL did not develop and implement a financial plan for client #3.

Policies and proceduresWAC 388-101D-0060Corrected Mar 4, 2022

Failed to ensure COVID-19 risk assessments were completed and documented for client community outings and medical appointments.

Shared expenses and client related fundsWAC 388-101D-0235

Failed to ensure shared household expenses were shared equitably among clients.

Refusal of Health Services formWAC 388-101D-0185Corrected Mar 4, 2022

PSAL failed to complete a Refusal of Health Services form with client #6 regarding a colon cancer screening.

Client health services supportWAC 388-101D-0150

Failed to ensure required health support for one client, resulting in a missed annual dental examination.

Individual financial planWAC 388-101D-0240

Failed to develop an individual financial plan for one sampled client.

shared-expense requirementsWAC 388-101D-0235Corrected Mar 4, 2022

PSAL failed to ensure that shared-expense requirements were met for the sampled clients.

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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