Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 14 Google reviews

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Public Google reviewers rate Mercy Home at Plano LLC highly. Reviewers highlight: compassionate and attentive nursing staff, clean and well-maintained environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Mercy Home at Plano can expect a highly compassionate, small-scale environment that feels more like a private residence than a facility. Reviewers consistently praise the staff's ability to provide personalized care, specifically noting successful wound healing and attentive hospice support. The facility is frequently described as clean, nutritious, and exceptionally warm.
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Key Review Excerpts
“When I brought my dad to Mercy assisted living he had a level 4 wound that had not healed for 4 months. Once he got to mercy house his wound had cleared completely up in 6 weeks.”
“My father spent his final 3 months under the Hospice care at Mercy Home. During this time, Titi and the entire staff were patient, thoughtful, caring, and truly loved him.”
“There is only about 5-6 residents that live here so they all get a lot of attention everyday.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on August 19, 2024, identified nine violations, all related to Life Safety Code standards such as fire protection and building maintenance. All identified issues were documented as corrected by October 28, 2024, and no formal enforcement actions were found against the facility.
Life Safety Code (9 violations)
The facility failed to request a final construction inspection after building rehabilitation.
The facility failed to obtain pressure tests of gas piping in the facility.
The facility failed to ensure the building electrical system met the references codes and standards.
The facility failed to provide the minimum levels of illumination required in the facility.
The facility failed to provide smoke detectors in the required locations.
Facility failed to provide one of the listed fire sprinkler systems according to the requirements of 32.2.3.5 in NFPA 101 Chapter 32.
The facility failed to ensure the building structure was sheathed to provide a 20-minute fire resistance rating or was constructed to meet the construction requirements for a nursing home.
The facility failed to check gas heating systems prior to the heating season and to maintain records of the those checks.
The facility failed to protect the attic according to the referenced codes and standards.
Mercy Home at Plano LLC
for profit
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TX HHSC — View Official Record
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