Mercy Home at Plano LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 14 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a small, intimate setting where residents receive high levels of personalized attention. The clinical care, particularly regarding wound management and hospice, is a standout strength. Because it is a smaller home, it is ideal for those who prefer a 'family' atmosphere over a large institutional setting.
Google Reviews
Google Reviews
14 reviews on Google“Families considering Mercy Home at Plano can expect a highly compassionate, small-scale environment that feels more like a private residence than a facility. Reviewers consistently praise the staff's ability to provide personalized care, specifically noting successful wound healing and attentive hospice support. The facility is frequently described as clean, nutritious, and exceptionally warm.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Personalized, small-scale resident attention
- Effective wound care and medical management
- Warm, home-like atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since this is such a small, intimate community, how do you ensure each resident receives a truly personalized care plan tailored to their specific needs?
- 2With such a high standard for cleanliness and maintenance, what is your daily routine for keeping the home looking and feeling comfortable for residents?
- 3We've heard wonderful things about the warmth of your nursing staff; how do you foster that sense of family and connection among the nine residents?
- 4Could you tell us more about how the staff manages specialized medical needs, such as wound care or medication adjustments, within this home-like setting?
- 5What kind of daily activities or social engagement do you provide to help residents stay active and connected to one another?
- 6In the event of a medical emergency during the night, what is the specific protocol for contacting family and coordinating with outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“When I brought my dad to Mercy assisted living he had a level 4 wound that had not healed for 4 months. Once he got to mercy house his wound had cleared completely up in 6 weeks.”
“My father spent his final 3 months under the Hospice care at Mercy Home. During this time, Titi and the entire staff were patient, thoughtful, caring, and truly loved him.”
“There is only about 5-6 residents that live here so they all get a lot of attention everyday.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on August 19, 2024, identified nine violations, all related to Life Safety Code standards such as fire protection and building maintenance. All identified issues were documented as corrected by October 28, 2024, and no formal enforcement actions were found against the facility.
Aug 19, 2024Routine
Life Safety Code (9 violations)
The facility failed to protect the attic according to the referenced codes and standards.
The facility failed to provide the minimum levels of illumination required in the facility.
The facility failed to obtain pressure tests of gas piping in the facility.
The facility failed to check gas heating systems prior to the heating season and to maintain records of the those checks.
The facility failed to ensure the building structure was sheathed to provide a 20-minute fire resistance rating or was constructed to meet the construction requirements for a nursing home.
Facility failed to provide one of the listed fire sprinkler systems according to the requirements of 32.2.3.5 in NFPA 101 Chapter 32.
The facility failed to ensure the building electrical system met the references codes and standards.
The facility failed to request a final construction inspection after building rehabilitation.
The facility failed to provide smoke detectors in the required locations.
Ownership & Operations
Who Operates This Facility
Mercy Home at Plano LLC
for profit
NIGISTY ASEMEROM
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit mercyseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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