Carrara
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy services. Still worth an in-person visit.
based on 322 Google reviews
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What this means for your family
Carrara offers an impressive rehabilitation program and a beautiful, modern environment that is excellent for post-surgery recovery. However, families must be extremely vigilant regarding nursing responsiveness and hygiene, as multiple reviewers have reported serious issues with call lights being ignored and neglectful care. We recommend asking specifically how the facility manages staffing levels during night and weekend shifts.
Google Reviews
Google Reviews
322 reviews on Google“Carrara is frequently praised for its modern, clean, and beautiful facility, with many families highlighting the exceptional quality of the physical and occupational therapy teams. However, there are serious, recurring allegations regarding unresponsive call lights, difficulty reaching staff by phone, and instances of patient neglect involving hygiene and medication delays. While many reviewers find the nursing and CNA staff to be compassionate, others report significant issues with communication and responsiveness to urgent needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy services
- Clean, modern, and upscale facility
- Compassionate and skilled therapy staff
- Friendly and welcoming administrative/front desk team
Concerns
- Unresponsive call lights and slow nursing response (mentioned by 6 reviewers)
- Difficulty contacting the facility by phone (mentioned by 5 reviewers)
- Issues with hygiene and patient neglect (e.g., soiled diapers) (mentioned by 4 reviewers)
- Inconsistent medication administration or delays (mentioned by 3 reviewers)
- Unpleasant odors (urine) in hallways (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 218 analyzed
How They Respond to Reviews
The owner uses a highly templated approach, relying on a small set of pre-written scripts to respond to all reviews. Negative reviews are met with a standardized request to contact corporate via email, while positive reviews are answered with repetitive, non-specific pleasantries.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation and therapy services here; could you tell us more about how the therapy team works with residents to meet their physical goals?
- 2It's great to see how much the administration engages with the community online; how does the front desk team typically communicate important updates to families?
- 3What specific protocols are in place to ensure that call lights are answered promptly and that nursing staff can respond quickly to resident needs?
- 4How does the facility manage medication schedules to ensure everything is administered accurately and on time each day?
- 5What steps are taken to maintain a fresh and clean environment in the hallways and resident rooms throughout the day?
- 6Could you describe what a typical daily schedule looks like for residents, including meal times and social activities?
Personalized based on this facility's data
Key Review Excerpts
“The therapy at Carrara is hands down one of the best.”
“My mom spent nearly a month here with her health declining. We asked for them to bring her home on hospice care but THEY LIED on their paper work stating she was getting better every day and doing great at physical therapy.”
“The nurses (shout out to Gertrude!), aides, cleaning staff and even the cosmetologist are sweet and seem trustworthy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering over half of these 33 deficiencies, with recurring problems in accident prevention and safety, care planning, and medical record management. The facility shows a concerning pattern of repeated issues, particularly with preventing accidents and hazards which has been cited multiple times across different surveys. While most deficiencies have been corrected, the frequency of complaints and recurring safety issues suggest ongoing challenges with consistent quality care.
Feb 20, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 20, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Sep 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 1, 2025Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 5, 2024
$10,036
Fine
Jul 3, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
PLANO CONTINUING CARE CENTER LTD CO
JOHN H BERG
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 37
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
322 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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