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Strong Medicare quality ratings; public reviewers often praise exceptional rehabilitation and therapy services. Still worth an in-person visit.
based on 324 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Carrara has a strong overall Medicare rating. Public reviewers frequently mention: exceptional rehabilitation and therapy services and clean, modern, and upscale facility. Review the component ratings and current source records before deciding.
Carrara is frequently praised for its modern, clean, and beautiful facility, with many families highlighting the exceptional quality of the physical and occupational therapy teams. However, there are serious, recurring allegations regarding unresponsive call lights, difficulty reaching staff by phone, and instances of patient neglect involving hygiene and medication delays. While many reviewers find the nursing and CNA staff to be compassionate, others report significant issues with communication and responsiveness to urgent needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 220 analyzed
The owner uses a highly templated approach, relying on a small set of pre-written scripts to respond to all reviews. Negative reviews are met with a standardized request to contact corporate via email, while positive reviews are answered with repetitive, non-specific pleasantries.
Personalized based on this facility's data
Key Review Excerpts
“The therapy at Carrara is hands down one of the best.”
“My mom spent nearly a month here with her health declining. We asked for them to bring her home on hospice care but THEY LIED on their paper work stating she was getting better every day and doing great at physical therapy.”
“The nurses (shout out to Gertrude!), aides, cleaning staff and even the cosmetologist are sweet and seem trustworthy.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering over half of these 33 deficiencies, with recurring problems in accident prevention and safety, care planning, and medical record management. The facility shows a concerning pattern of repeated issues, particularly with preventing accidents and hazards which has been cited multiple times across different surveys. While most deficiencies have been corrected, the frequency of complaints and recurring safety issues suggest ongoing challenges with consistent quality care.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Apr 5, 2024
$10,036
Dallas County Hospital District
for profit
PLANO CONTINUING CARE CENTER LTD CO
JOHN H BERG
Cantex Continuing Care
37 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 37
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
324 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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