Life Care Center of Plano
Strong Medicare quality ratings; families often praise compassionate and professional therapy team. Still worth an in-person visit.
based on 120 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, as the therapy teams consistently receive high marks for helping patients regain mobility. However, if your loved one requires constant monitoring, you should specifically ask about the response times for call buttons during night shifts and weekend hours.
Google Reviews
Google Reviews
120 reviews on Google“Families considering Life Care Center of Plano will find a facility highly praised for its compassionate rehabilitation therapy and a warm, friendly nursing staff that many describe as being like family. However, there are significant, recurring reports of slow response times to call buttons and concerns regarding cleanliness in some resident rooms. While many residents enjoy the food and activities, potential residents with complex medical needs should carefully vet the facility's ability to provide specific specialized care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional therapy team
- Friendly and attentive nursing staff
- Clean and well-maintained common areas
- High-quality, nutritious dining options
Concerns
- Slow response times to call buttons/nursing requests (mentioned by 4 reviewers)
- Inconsistent cleanliness in individual resident rooms (mentioned by 2 reviewers)
- Staffing shortages, particularly for CNAs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates for positive reviews, often failing to acknowledge specific details mentioned by the reviewer. However, they shift to a more proactive,-call-to-action approach when handling low-rated reviews.
Questions for Your Tour
- 1We've heard wonderful things about the therapy team and the dining options here; could you tell us more about the daily meal schedule and the types of nutritious foods served?
- 2What specific protocols do you have in place to ensure that call buttons are answered promptly, especially during busier shifts?
- 3How does the nursing team manage medication administration to ensure everything is accurate and timely for each resident?
- 4Could you describe the routine for cleaning and maintaining the individual resident rooms to ensure they stay as tidy as the common areas?
- 5In the event of a medical emergency during the night, what is the process for getting immediate care and notifying the family?
- 6It's great to see that management is active in responding to feedback; how does the facility use resident and family input to improve day-to-day care?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists were professional. We saw real improvement thanks to their expertise and support. Highly recommend this rehab center!”
“My mother spent the last 6 months of her life at LCCP and my family and I are grateful for the kind, caring and professional care she received for the entirety of her stay.”
“Great experience! The staff was like family and helped me get to where physically I needed to be to be able to get home! I recommend therapy here to anyone!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has generated multiple family complaints (9 out of 26 deficiencies), particularly regarding safety hazards, nursing competency, and medication management. The most recurring problems involve food safety and dietary services (cited 4 times across different surveys), daily care assistance, and safety/accident prevention. While the facility corrects violations when cited, the pattern of repeated issues in core care areas and the frequency of complaint-driven inspections suggest ongoing challenges with consistent quality care delivery.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Apr 24, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 24, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nov 8, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 2, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2024Complaint3
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal Penalties
Fine
Apr 24, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Plano Skilled Operations, LLC
for profit
LIFE CARE CENTERS OF AMERICA, INC
ANDREW PETTY
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 7 (Best)
Ownership & Management
Owners
Developers Investment Company INC
Owner · Organization
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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