Brookdale Collin Oaks
Families consistently rate this highly — reviewers highlight compassionate and caring staff members. Schedule a visit to confirm the fit.
based on 18 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and excellent memory care environment. However, families should closely monitor medication management and medical testing protocols, as there have been documented instances of delays in these critical areas.
Google Reviews
Google Reviews
18 reviews on Google“Families generally praise Brookdale Collin Oaks for its compassionate, attentive staff and clean, well-maintained environment, particularly within the memory care wing. However, some reviewers have raised serious concerns regarding medication management delays and inconsistencies in care quality during transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff members
- Clean and well-maintained facility
- Positive atmosphere for memory care residents
- Friendly and professional administrative team
Concerns
- Delays in medication adjustments and testing
- Inconsistency in food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that rely on standardized scripts to acknowledge feedback. While they attempt to address negative reviews by promising management follow-up, the content is largely boilerplate and lacks genuine personalization.
Questions for Your Tour
- 1It’s wonderful to see how clean and well-maintained the facility is; what specific routines do you have in place to keep the common areas looking so nice?
- 2We are looking for a very compassionate environment for our loved one; how do you support and train your staff to maintain that caring atmosphere?
- 3Can you walk us through your process for managing medication updates and ensuring any necessary testing or adjustments are handled promptly?
- 4How does the team coordinate with doctors when a resident needs a change in their medical regimen or a new prescription?
- 5What are some of the favorite daily activities or social programs that the memory care residents currently enjoy here?
- 6How do you ensure that the dining experience remains consistent and high-quality for all residents every day?
Personalized based on this facility's data
Key Review Excerpts
“All of the staff seem to really care about the residents. They go out of their way to get to know the resident and their family.”
“Everytime I visit Deborah takes extra time to talk with us,and answer all of our questions. She is incredibly caring and is always engaging with the residents.”
“The nurses and front office staff have been amazing and have cared for my mother in law like they would their own family.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection records show several Life Safety Code violations identified in April 2023, involving issues with exit paths, door latches, and ventilation. All cited deficiencies were documented as corrected by the facility within a few weeks of the inspection.
Apr 13, 2023Routine
Life Safety Code (4 violations)
The facility failed to provide exhaust for odor-producing areas.
The facility failed to protect hazardous areas as required by the referenced codes and standards.
The facility failed to ensure resident room doors would latch in their frames.
The facility failed to ensure means of egress met the referenced codes and standards.
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living INC Publicly Traded
for profit
HAZEL RODRIGUEZ
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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