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Public Google reviewers rate this highly and often mention compassionate and caring staff members. Schedule a visit to confirm the fit.
based on 16 Google reviews
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Public Google reviewers rate Brookdale Collin Oaks highly. Reviewers highlight: compassionate and caring staff members, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally praise Brookdale Collin Oaks for its compassionate, attentive staff and clean, well-maintained environment, particularly within the memory care wing. However, some reviewers have raised serious concerns regarding medication management delays and inconsistencies in care quality during transitions.
Quality Themes
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Rating Trends
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Distribution · 36 analyzed
The owner uses highly repetitive, templated responses that rely on standardized scripts to acknowledge feedback. While they attempt to address negative reviews by promising management follow-up, the content is largely boilerplate and lacks genuine personalization.
Personalized based on this facility's data
Key Review Excerpts
“All of the staff seem to really care about the residents. They go out of their way to get to know the resident and their family.”
“Everytime I visit Deborah takes extra time to talk with us,and answer all of our questions. She is incredibly caring and is always engaging with the residents.”
“The nurses and front office staff have been amazing and have cared for my mother in law like they would their own family.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection records show several Life Safety Code violations identified in April 2023, involving issues with exit paths, door latches, and ventilation. All cited deficiencies were documented as corrected by the facility within a few weeks of the inspection.
Life Safety Code (4 violations)
The facility failed to provide exhaust for odor-producing areas.
The facility failed to protect hazardous areas as required by the referenced codes and standards.
The facility failed to ensure resident room doors would latch in their frames.
The facility failed to ensure means of egress met the referenced codes and standards.
Brookdale Senior Living INC
for profit
HAZEL RODRIGUEZ
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Google Reviews
16 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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