Landmark of Plano Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 8.0)
- High staff turnover (54%)
- High RN turnover (86%)
Bottom 25% in Texas · Below recommended RN staffing · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $79,867 in fines · Abuse citation
What this means for your family
The facility appears to be in a period of significant improvement following recent management changes, with many families now reporting excellent care and a clean environment. However, because there is a history of serious understaffing and neglect, you should specifically ask during your tour how they manage staffing ratios during night and weekend shifts.
Google Reviews
Google Reviews
32 reviews on Google“Families considering Landmark of Plano can expect a facility that has recently undergone management changes, with many recent reviewers praising the new team's kindness and professionalism. While many praise the cleanliness and the quality of the rehab therapy, there are serious historical concerns regarding understaffing and patient neglect that should be investigated during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and modern facility appearance
- High-quality rehabilitation therapy team
- Responsive and approachable administration
Concerns
- Understaffing leading to delayed care (mentioned by 3 reviewers)
- Issues with medication or medical equipment management
- Laundry errors
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've read some wonderful things about how approachable the administration is; how often do you check in with families to ensure we are all on the same page regarding care?
- 2With the high-quality rehab team mentioned in reviews, how would you tailor a physical therapy plan specifically for my loved one's recovery goals?
- 3Could you walk me through your process for managing medications and ensuring everything is administered accurately and on schedule?
- 4What steps are being taken to ensure that even during busy shifts, residents receive timely assistance with their daily needs and call lights?
- 5What is the protocol for handling a medical emergency during the night or over the weekend?
- 6I noticed the facility looks very clean and modern; what kind of daily activities or social programs do you have planned to keep residents engaged in such a nice environment?
Personalized based on this facility's data
Key Review Excerpts
“Landmark Memory care facility has been truly phenomenal. The level of care and attention they have provided to our family member has exceeded our expectations.”
“One of the best places for rehab if you are bringing your loved one for skilled care. There therapy team is top notch and their Administrator Jerrill is respectful and very much approachable.”
“My mother has been there for 5 months now and other than her laundry sometimes being mixed up, her care has been great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 24 complaints leading to deficiencies across multiple surveys. The most recurring issues involve basic daily care assistance, medication management, and infection control, with problems persisting from 2023 through recent surveys. Most concerning is one recent abuse/neglect reporting violation that remains uncorrected, alongside repeated failures in resident rights and treatment quality that continue to generate family complaints.
Jan 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Nov 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 13, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Aug 26, 2025Routine13
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 18, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 4, 2025
$9,240
Fine
Jun 23, 2023
$70,627
Ownership & Operations
Who Operates This Facility
Nocona Hospital District
for profit
PLANO II ENTERPRISES, LLC
CARRISSA LEIMBACH
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 139 of 148 (Worst)
Ownership & Management
Owners
Nocona Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit landmarkplano.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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