Melbourne Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 109 Google reviews
Watch Melbourne Healthcare and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High RN turnover (57%)
Bottom 25% in FL · Meets national RN staffing standard · Worst in EXCELSIOR CARE GROUP chain · $59,140 in fines
What this means for your family
While the facility offers excellent specialized services like in-house dialysis and physical therapy, the reports of hygiene issues and slow response times are significant red flags. If you consider this facility, we strongly recommend visiting unannounced, specifically checking the cleanliness of bathrooms and observing how quickly staff respond to call lights in the hallways.
Google Reviews
Google Reviews
109 reviews on Google“Melbourne Healthcare and Rehabilitation Center (formerly Wave Crest) presents a stark divide in experiences, with many recent reviews praising a turnaround under new management, while others report severe, ongoing neglect. Families frequently highlight the convenience of in-house dialysis and effective physical therapy, yet critical concerns regarding hygiene, slow call-light response times, and unprofessional staff remain persistent themes in negative feedback.”
Quality Themes
Tap a score for detailsStrengths
- Effective in-house physical therapy
- Convenient on-site dialysis services
- Responsive administrative leadership
- Compassionate nursing staff (noted in positive reviews)
Concerns
- Slow or non-existent response to call lights (mentioned by 8 reviewers)
- Unsanitary conditions and persistent odors (mentioned by 7 reviewers)
- Neglect of basic hygiene (patients left in soiled linens) (mentioned by 6 reviewers)
- Difficulty reaching staff by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your in-house physical therapy and dialysis services; how do these integrated services help coordinate a resident's daily care plan?
- 2What specific protocols do you have in place to ensure rooms and common areas are cleaned frequently and kept smelling fresh?
- 3How does the nursing team manage call lights during busy shifts to ensure residents aren't waiting long for assistance?
- 4Can you tell me about the meal service and how you ensure dining is a high-quality, enjoyable experience for the residents?
- 5What is the best way for family members to stay in touch with the administrative team if we have questions or need an update?
- 6How does the facility handle medical emergencies or sudden changes in a resident's condition during the night?
Personalized based on this facility's data
Key Review Excerpts
“The facility is a bit older, however it is clean and very functional. Beds are incredibly comfortable.”
“I selected Bedrock because it is one of the few rehab facilities that has dialysis on site. They have the necessary equipment to lift my 290 pound bedridden husband out of bed.”
“The first morning my mom woke up there she put her call light on to go to the bathroom and it was answered 2 hours later after my mom had urinated on herself and the bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in serious deficiencies including abuse protection failures and unsafe discharge practices, with the most recent complaint in November 2024. The facility has recurring problems with medication management, fire safety systems, and resident care quality. While all issues show correction dates, the pattern of repeated deficiencies in fire safety and ongoing family complaints about fundamental care and safety issues raises concerns about sustained compliance.
Mar 6, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Dec 3, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 22, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jun 22, 2023Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Aug 5, 2021Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Nov 22, 2024
$40,132
Ownership & Operations
Who Operates This Facility
Melbourne Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 32 of 32 (Worst)
Ownership & Management
Owners
Carnegie Gardens Operating Investments LLC
Owner · Organization
Bdcc Consutking Group LLC
Owner (parent company) · Organization
Fdz Consulting LLC
Owner (parent company) · Organization
Jz Consulting LLC
Owner (parent company) · Organization
Rubiweb Florida Services Group USA LLC
Owner (parent company) · Organization
Powers, Brian
Owner (parent company)
Rubenstein, David
Owner (parent company)
Weber, Aron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit melbournehc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Avante at Melbourne INC
< 1 miNursing Home · Melbourne, FL
Brookshire (the)
< 1 miAssisted Living · Melbourne, FL
Family Home Alf
1.1 miAssisted Living · Melbourne, FL
Melbourne Terrace Rehabilitation Center
2.1 miNursing Home · Melbourne, FL
Atlantic Shores Nursing and Rehab Center
2.9 miNursing Home · Melbourne, FL
Nursing & Rehabilitation Center of Melbourne
4.4 miNursing Home · Melbourne, FL