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Strong Medicare quality ratings; public reviewers often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 118 Google reviews
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Fraser Villa has a strong overall Medicare rating. Public reviewers frequently mention: highly effective rehabilitation therapy team and specific staff members noted for exceptional care. Review the component ratings and current source records before deciding.
Fraser Villa receives highly polarized reviews, with many families praising the rehabilitation therapy and specific staff members like Narmen, while others report severe neglect and poor communication. Recurring complaints focus on long response times for call lights, inadequate staffing levels, and poor hygiene, leading to significant concerns about patient safety and dignity. Families considering this facility should be aware of these inconsistencies, as experiences appear to vary drastically depending on the specific unit or staff shift.
Quality Themes
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Concerns
Rating Trends
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Distribution · 122 analyzed
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Key Review Excerpts
“The Holy Spirit truly led us to this community! My sister is having an awesome recovery at Sanctuary at Fraser Villa and primarily because of the attentive and compassionate care she is receiving from her CNA’s, nurses and therapists!”
“I had my call light on for over 1hour and 5 minutes and no one came. I finally got my water myself and found the aid sitting in the dinning room talking on her phone”
“My mom has been at Fraser Villa as a resident since December. She started out in the rehab center and decided that this was the place for her. She loves the activities that are daily and the friends she is making.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Fraser Villa shows a concerning pattern of recurring fire safety and building maintenance issues across multiple surveys, with deficiencies in fire alarm systems, sprinkler maintenance, and elevator controls appearing repeatedly from 2022 to 2025. While all violations have correction dates, the persistence of similar safety problems suggests ongoing maintenance challenges. One family filed a complaint in 2024 regarding accident prevention and supervision.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Fraser Villa
nonprofit
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 20 (Highest rating)
Owners
Trinity Continuing Care Services
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
118 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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