Fraser Villa
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 118 Google reviews
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What this means for your family
Fraser Villa's rehabilitation program is highly regarded by many, but the facility suffers from significant, recurring issues with basic patient care and response times. If you choose this facility, ensure you have a family member visit at unpredictable times to monitor care, and specifically ask management how they plan to address the reported delays in call light response and hygiene assistance.
Google Reviews
Google Reviews
118 reviews on Google“Fraser Villa receives highly polarized reviews, with many families praising the rehabilitation therapy and specific staff members like Narmen, while others report severe neglect and poor communication. Recurring complaints focus on long response times for call lights, inadequate staffing levels, and poor hygiene, leading to significant concerns about patient safety and dignity. Families considering this facility should be aware of these inconsistencies, as experiences appear to vary drastically depending on the specific unit or staff shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Specific staff members noted for exceptional care
- Clean and well-maintained facility environment
- Strong social work support
Concerns
- Excessive wait times for call light response and toileting assistance (mentioned by 14 reviewers)
- Understaffing leading to neglect and poor hygiene (mentioned by 9 reviewers)
- Rude, dismissive, or unprofessional staff behavior (mentioned by 8 reviewers)
- Poor communication with family regarding medical status and discharge (mentioned by 6 reviewers)
- Inadequate wound care and medication management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 121 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your rehabilitation team, how do you integrate their expertise into the daily care plans for long-term residents?
- 2I noticed that communication is a top priority for families; what is your standard process for updating us on changes in medical status or medication adjustments?
- 3To ensure residents feel supported throughout the day, what is your current protocol for managing call light response times and assisting with personal care needs?
- 4I appreciate that you actively engage with online feedback; how do you use that family input to improve the dining experience and daily activity programming?
- 5Could you walk me through how your nursing team coordinates wound care and ensures consistent medication management for residents with complex health needs?
- 6How do you foster a culture of professional, compassionate communication among your staff to ensure all residents feel heard and respected?
Personalized based on this facility's data
Key Review Excerpts
“The Holy Spirit truly led us to this community! My sister is having an awesome recovery at Sanctuary at Fraser Villa and primarily because of the attentive and compassionate care she is receiving from her CNA’s, nurses and therapists!”
“My mother was in FV six months prior and had a much better experience. It seems Trinity Health may have taken over in the interim and the effects are cause for alarm. Staffing levels seem to have declined and/or personnel changes have triggered a serious drop in performance.”
“I had my call light on for over 1hour and 5 minutes and no one came. I finally got my water myself and found the aid sitting in the dinning room talking on her phone”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fraser Villa shows a concerning pattern of recurring fire safety and building maintenance issues across multiple surveys, with deficiencies in fire alarm systems, sprinkler maintenance, and elevator controls appearing repeatedly from 2022 to 2025. While all violations have correction dates, the persistence of similar safety problems suggests ongoing maintenance challenges. One family filed a complaint in 2024 regarding accident prevention and supervision.
Feb 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jan 11, 2024Routine3
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 6, 2022Routine11
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Fraser Villa
nonprofit
Chain Affiliation
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 3 of 20 (Best)
Ownership & Management
Owners
Trinity Continuing Care Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit trinityhealthseniorcommunities.org
Medicare data downloads
Original nursing home datasets
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