Medilodge of Marshall
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 151 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (22 vs median 8.0)
- High RN turnover (53%)
Bottom 25% in MI · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in MEDILODGE chain · $16,801 in fines
What this means for your family
While many families report positive experiences with the facility's activities and specific staff members, the recurring reports of neglect and slow response times are concerning. We strongly recommend that you visit unannounced, observe the staff-to-resident interaction, and specifically ask management about their current staffing ratios and protocols for family communication.
Google Reviews
Google Reviews
151 reviews analyzed“Medilodge of Marshall receives highly polarized feedback, with many families praising the facility's cleanliness and the kindness of specific nursing staff members. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, understaffing, and hygiene issues. Families considering this facility should be aware that experiences vary drastically, with some reporting excellent care while others describe distressing incidents of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming nursing staff
- Clean and well-maintained facility
- Helpful administrative and reception team
- Engaging activities and community events
Concerns
- Severe understaffing leading to long response times for call lights (mentioned by 6 reviewers)
- Poor communication with families regarding medical status or transfers (mentioned by 5 reviewers)
- Hygiene issues, including residents left in soiled clothing or wet diapers (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- General neglect and lack of basic care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication regarding a resident's medical status or care updates?
- 2With the current staffing levels, what is your specific protocol for ensuring that call lights are answered promptly and that residents receive timely assistance with hygiene needs?
- 3Given the recent focus on medication management, could you walk me through the safety checks and oversight processes you have in place to ensure medications are administered accurately and on time?
- 4I’ve read great things about your community events; what does a typical week of activities look like, and how do you encourage residents to participate?
- 5How do you ensure that family members are kept in the loop when there is a change in a resident's health condition or if a transfer to a hospital is required?
- 6What steps is the facility taking to address the recent CMS health inspection findings to ensure a higher standard of care for all residents?
Personalized based on this facility's data
Key Review Excerpts
“Donna the nurses aide is so wonderful and went out of her way to make not only my grandfather feel comfortable, but our family as well during this difficult time.”
“The staff makes eye contact and smiles as you pass each other in the hall. No only do they know each of the residents names, but they know the family members as well.”
“I'm begging everyone reading this, Please do not let your loved ones end up here! ... It is an absolutely filthy facility, everything is dirty, the walls, floors, and the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Marshall shows a concerning pattern of recurring deficiencies, with nearly half (28 of 62) stemming from family complaints about care quality. The facility repeatedly struggles with medication management, protection from abuse and neglect, and wound care, with these issues persisting across multiple surveys over several years. While all deficiencies show correction dates, the persistent recurrence of similar problems suggests ongoing systemic issues that families should carefully investigate before considering this facility.
Feb 12, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 6, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 17, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 24, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 3, 2025Routine10
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure that a resident does not develop patterns of decreased social interaction and/or increased withdrawn, angry, or depressive behaviors, unless unavoidable.
Federal Penalties
Fine
Nov 15, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Medilodge of Marshall
for profit
Chain Affiliation
Medilodge
50 facilities nationwide
Chain avg rating: 3.2/5 · Rank 44 of 50 (Worst)
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit medilodgeofmarshall.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Marshall Nursing and Rehabilitation Community
< 1 miNursing Home · Marshall, MI
Marshall Comfort Care
1.1 miAssisted Living · Marshall, MI
Grand Vista of Marshall 2
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Grand Vista of Marshall
2.4 miAssisted Living · Marshall, MI