Marshall Comfort Care
Families consistently rate this highly — reviewers highlight clean, well-maintained building. Schedule a visit to confirm the fit.
based on 58 Google reviews
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What this means for your family
While the facility is visually impressive and staff are welcoming during tours, there is a recurring pattern of serious concerns regarding medication management and basic daily care. Before committing, we strongly advise you to ask for a detailed plan on how medication is administered and to speak with current long-term residents' families about their day-to-day experiences rather than relying solely on tour impressions.
Google Reviews
Google Reviews
58 reviews analyzed“Marshall Comfort Care receives polarized feedback, with many visitors praising the facility's cleanliness, aesthetic appeal, and the friendliness of the staff during tours. However, long-term family members have raised serious concerns regarding inconsistent medication management, neglect of basic needs like meals and hygiene, and poor administrative communication. Families should weigh the positive first impressions of the facility against reports of staffing shortages and operational instability.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Welcoming and friendly staff
- Appealing, homelike atmosphere
- Engaging daily activities
Concerns
- Inconsistent medication management and administration errors (mentioned by 3 reviewers)
- Neglect of basic resident needs including meals and hygiene (mentioned by 3 reviewers)
- Poor administrative communication and responsiveness (mentioned by 3 reviewers)
- Staffing shortages and overworked employees (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and clean the building looks; how do you ensure this high standard of care is consistent for every resident every day?
- 2We love the welcoming atmosphere here; how does the staff ensure that communication with families stays frequent and clear regarding a resident's well-being?
- 3Could you walk us through your specific protocols for medication administration and how you double-check for accuracy?
- 4What does a typical day look like in terms of daily activities and social engagement for the residents?
- 5How do you manage staffing during busy shifts to ensure that every resident's personal needs, like mealtime and hygiene, are attended to promptly?
- 6In the event of a medical emergency after hours, what is the immediate process for care and how are we notified?
Personalized based on this facility's data
Key Review Excerpts
“They did not give her the medication she needed which resulted in other health issues. On three different occasions they did not bring her meals or did not take her down to the dining room.”
“The caregivers themselves are attentive and clearly doing their best under challenging conditions, but they are often overworked and understaffed, with expectations that extend far beyond their pr”
“I have personally heard employees talking bad about the residents, employees talking inappropriately in front of residents and visitors, i have watched them pull out their vapes and start vaping right inside the building.”
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit marshallassistedliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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