Marshall Nursing and Rehabilitation Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 8.0)
- High staff turnover (59%)
- High RN turnover (80%)
Bottom 25% in MI · Below recommended RN staffing · Worst in ATRIUM CENTERS chain · $105,860 in fines
What this means for your family
While recent reviews suggest improvements in facility appearance and staff friendliness, the recurring reports of serious medical neglect and communication failures are highly concerning. If you consider this facility, we strongly recommend conducting an unannounced visit and asking specifically how they manage medical emergencies and family notifications, as these are the most frequently cited points of failure.
Google Reviews
Google Reviews
56 reviews analyzed“Marshall Nursing and Rehabilitation Community receives highly polarized feedback, with recent reviews showing a sharp divide between praise for facility cleanliness and staff friendliness, and severe allegations of neglect. Families frequently report critical failures in medical oversight, including unaddressed injuries, poor communication, and issues with medication and feeding tube management. While some visitors describe a welcoming and well-maintained environment, others warn of systemic safety concerns and unprofessional management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Effective physical therapy department
- Engaging resident activities
Concerns
- Neglect and lack of medical oversight leading to patient injury or death (mentioned by 9 reviewers)
- Poor communication with family members regarding medical status (mentioned by 6 reviewers)
- Unprofessional or dismissive management and nursing leadership (mentioned by 5 reviewers)
- Poor quality and unappealing food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is your standard process for keeping families updated on a resident's medical status and any changes in their care plan?
- 2I noticed the facility has a dedicated physical therapy department; how do you ensure that therapy goals are integrated with the daily nursing care provided to residents?
- 3With 60 residents in the community, how does your leadership team ensure that medical oversight remains consistent and proactive, especially during evening and weekend shifts?
- 4I see that you have an active calendar of resident events; could you walk me through how you encourage participation and ensure these activities are accessible for residents with different mobility levels?
- 5Regarding the dining experience, what steps are you currently taking to improve the quality and variety of the meals served to ensure they meet the nutritional preferences of your residents?
- 6How do you handle the transition of care if a resident experiences a sudden health decline, and how quickly can a family expect to be notified by the clinical leadership team?
Personalized based on this facility's data
Key Review Excerpts
“My mother spent a number of weeks in rehab at the facility. We were made to feel very welcome from the moment that she arrived. Every staff member that we encountered was extremely friendly, compassionate, knowledgeable and informative.”
“My brother was in a motorcycle accident, hes 20 years younger than the youngest resident, and that confuses them as if he's an animal apparently. He had severe pain in his legs, so when they talk to him they REST on his legs. This happened multiple times.”
“My grandmother stayed here for 2 1/2 weeks, went in perfectly fine just recovering from COVID-19 came out with a broken hip in 2 different places and they denied any knowledge of any fall but someone helped her up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering multiple investigations, with 26 complaint-related deficiencies across ongoing issues in medication management, infection control, and resident care quality. Problems persist across surveys, including recurring deficiencies in wound care, treatment planning, and drug labeling that appear in both recent inspections and complaint investigations, suggesting systemic challenges that families should carefully evaluate before visiting.
Mar 24, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 4, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 5, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 8, 2025Routine26
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Aug 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Payment Denial
Aug 20, 2025
19-day denial
Fine
Aug 30, 2024
$52,007
Payment Denial
Aug 30, 2024
33-day denial
Fine
Oct 11, 2023
$53,853
Payment Denial
Oct 11, 2023
22-day denial
Ownership & Operations
Who Operates This Facility
Marshall Nursing and Rehabilitation Community
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 26 of 26 (Worst)
Ownership & Management
Owners
Atrium Centers, LLC
Owner · Organization
Amicus Capital Holdings, INC. Employee Stock Ownership Trust
Owner (parent company) · Organization
Bailey, Essel
Owner (parent company)
Finney, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Marshall Comfort Care
< 1 miAssisted Living · Marshall, MI
Medilodge of Marshall
< 1 miNursing Home · Marshall, MI
Grand Vista of Marshall 2
1.8 miAssisted Living · Marshall, MI
Grand Vista of Marshall
1.8 miAssisted Living · Marshall, MI