Whitney Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 15 Google reviews

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What this means for your family
The Whitney Center offers a highly attractive, clean environment with robust activity programming that many families appreciate. However, because some reviewers have raised concerns about the experience level of nursing aides, we recommend you observe the floor during your tour and ask specifically about the training and supervision provided to the direct-care staff.
Google Reviews
Google Reviews
15 reviews on Google“The Whitney Center is frequently praised for its modern, clean, and attractive physical environment, which many visitors feel does not resemble a traditional nursing home. While many reviewers highlight the friendly staff and engaging activities, some families have expressed concerns regarding the experience level of nursing aides and occasional lapses in staff attentiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and attractive facility
- Engaging activities and events
- Warm and friendly staff atmosphere
- Beautifully maintained grounds
Concerns
- Inexperienced or inattentive nursing aides (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having a 5-star staffing rating, how do you ensure that the high volume of staff is effectively trained to provide consistent, attentive care for every resident?
- 2I noticed the facility is beautifully maintained with great grounds; what are some of the most popular activities or events that residents look forward to participating in each week?
- 3Given that you have 10 state violations over the past year, could you walk me through the specific steps the leadership team is taking to address those areas and improve your health inspection rating?
- 4How do you support new nursing aides in gaining experience and confidence to ensure they are providing the high level of care that your residents expect?
- 5In the event of a medical emergency, what is the immediate protocol for notifying family members and coordinating with local hospitals?
- 6How do you balance the modern, active environment of the facility with the need for personalized, one-on-one attention for residents who may require more frequent assistance?
Personalized based on this facility's data
Key Review Excerpts
“This place is beautiful & clean, does not resemble a nursing home at all! 99% of the staff is great although I do see some aides sitting doing nothing when they should b socializing n tending to the patients, that's my only complaint.”
“You don't bring someone here that you love if you want them to be cared for properly. A lot if inexperienced aides that don't know what they are doing. The surroundings are clean and and decorated attractively and staff for the most part and friendly and caring.”
“Modern, clean place. Safe, secure buildings. Smart, pleasant staff. Good food, events & activities.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Whitney Center has recurring issues across all three surveys, particularly with safety and accident prevention, resident care and treatment, and resident rights protections. Families have filed complaints that led to additional inspections, including concerns about safety hazards and care quality. While all deficiencies show correction dates from the facility, the persistence of similar problems across multiple years—especially around accident prevention and care planning—suggests ongoing operational challenges that families should discuss during facility visits.
Dec 4, 2024Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 4, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 7, 2022Routine12
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 19, 2019Routine16
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Whitney Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit whitneycenter.com
Medicare data downloads
Original nursing home datasets
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