Marine Courte Memory Care
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive nursing staff. Schedule a visit to confirm the fit.
based on 46 Google reviews
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What this means for your family
This facility is highly regarded for its warm staff and engaging environment, making it a strong contender for many families. However, given the recent, serious reports of unprofessional leadership in the memory care unit, we strongly advise you to meet with the specific department manager during your tour to assess their communication style and professionalism firsthand.
Google Reviews
Google Reviews
46 reviews on Google“Marine Courte Memory Care and the associated Bay Pointe facility receive high praise for their compassionate staff, clean environment, and welcoming atmosphere. While many families report excellent experiences with the care team, a recent, severe complaint regarding the management of the memory care unit highlights a significant lack of professionalism and empathy in leadership that prospective families should investigate.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Clean, well-maintained, and nicely decorated facility
- Strong, supportive administrative team
- Effective and engaging activities for residents
Concerns
- Unprofessional and hostile behavior by memory care management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to feedback online; how do you incorporate family input into the daily care plans for residents?
- 2Given the intimate size of your 32-resident community, how do you foster a sense of connection and personalized attention for those living here?
- 3We’ve heard wonderful things about your activity program; could you walk us through a typical day and how you tailor those engagements to different memory care needs?
- 4How does your leadership team approach conflict resolution and communication to ensure a supportive environment for both families and staff?
- 5With your reputation for compassionate nursing care, what protocols are in place to handle medical emergencies or changes in health status during the overnight hours?
- 6The facility is consistently praised for being well-maintained and beautifully decorated; how do you involve residents in personalizing their living spaces to make them feel more at home?
Personalized based on this facility's data
Key Review Excerpts
“From the initial conversation with Jessica, to check in with Tommy, the entire process was smooth, humane and compassionate. Jessica goes way above and beyond her call of duty, and invests herself in helping during the challenging times.”
“The common areas are well-maintained, med staff are very attentive and accurate, and the overall cleanliness and variety of activities and events for residents are both great highlights.”
“My mom was cared for at Bay Pointe and Marine Court for about five years and I can’t say enough positive things about the staff at both facilities . ❤️ They are helpful, knowledgeable, and I always felt like they cared.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Aug 18, 2025Fire18Report
Facility status is Disapproved. Inspection history spans June, July, and August 2025, documenting ongoing construction and recurring maintenance issues.; Facility failed inspection. Multiple repeat violations regarding oxygen tank storage and documentation.
Combustible storage within 18 inches of the sprinkler head in the Activities Storage Room.
Portable heaters in Family Room and Conference Room lack automatic shut-off when tipped over.
Exterior sprinkler heads covered in paint.
Failed to maintain monthly nuisance log for smoke detectors.
Failed to provide documentation of annual fire alarm service and semi-annual service within the past twelve months. Deficiency found on 07-19-2025 (1-24 VDC Bell, North Hall Failure).
Unfused power strips in use in Room 20 and Activities Room desk; multi-plug adapter in use behind TV/Fridge.
Multiple doors failing to close/latch; Kitchen Storage door missing self-closer; Room 29 door propped open with cardboard.
Failed to provide documentation of annual and semi-annual fire alarm system service.
Room 17 has a self-closer on the door that is not operational.
Failed to provide documentation of fire drills between April 2024 and December 2024.
Penetration in the wall near the sprinkler piping in the Diaper Storage Room.
Break room fire extinguisher not serviced since 2023.
No signage on Med Room door regarding oxygen storage; no 'FULL'/'EMPTY' signage inside.
Several exterior sprinkler heads were covered in paint and require replacement.
Screw and washer screwed into an electrical outlet in Laundry Room; missing/broken outlet covers in Med Room and Room 20.
1.5-inch gaps at the base of the Med Room door and Soiled Laundry Room door.
Kitchen type K fire extinguisher bracket dislodged from the wall.
Unsecured oxygen tanks found in corridor/storage after initial correction.
Jul 29, 2025Fire
There is a separate inspection document for 10/14/2025 indicating violations from previous inspection were corrected, but the main report is the 07/29/2025 inspection which resulted in a 'Disapproved' status.
Annual forward flow test required for riser backflow; 10 year sampling test required for all DRY sprinkler heads; painted sprinkler head in broom closet; fire sprinkler riser blocked by items; sprinkler head loaded with debris in activity room and laundry room.
Facility failed to cap-off kitchen gas line.
Facility failed to maintain portable fire extinguisher in laundry room; extinguisher mounted over 5 feet high.
Facility failed to maintain exit path; exit located by room 9 is being blocked by various items.
Jun 27, 2025Enforcement$200.00Report
Letter serves as formal notice of a $200.00 civil fine for an uncorrected deficiency.
The licensee failed to ensure one staff obtained home care aide (HCA) certification within 200 days of hire. This is an uncorrected deficiency previously cited on April 11, 2025.
Jun 27, 2025Inspection
Follow-up inspection related to uncorrected deficiencies previously cited on 04/11/2025.
Staff B (Medication Technician) failed to obtain home care aide (HCA) certification within 200 days of hire and was working regularly scheduled shifts.
Sep 16, 2024Investigation
Follow-up inspection on 11/20/2024 confirmed no deficiencies and that WAC 388-78A-2305 was corrected.
13 of 19 staff members did not have valid, current food worker cards as required.
Oct 11, 2023Investigation
The document set includes a follow-up letter dated 12/07/2023 confirming that the deficiency (WAC 388-78A-2600-1) was corrected.
The facility failed to implement its own policy to lock the outer memory care unit door after 7:00pm. Observation on 09/13/2023 at 2:50am confirmed the door was unlocked.
Sep 21, 2023Investigation
A follow-up inspection on 11/20/2023 determined this deficiency was corrected.
The facility failed to assist a resident off the floor using an available, functional mechanical lift after a fall, instead waiting for fire department staff to assist.
Aug 22, 2023Fire19Report
Inspection conducted on 07/18/2023 resulted in 'Disapproved' status. A follow-up inspection on 08/22/2023 confirmed all previously noted violations were corrected, and status was updated to 'Approved'.
Nurses office is missing its receptacle cover.
Back TV room door did not close/latch properly when tested.
Kitchen suppression system yellow tagged due to not being UL300 compliant.
Emergency light in Riser room failed to operate when tested.
Power strips dangling by their cords in the reception area and laundry room.
Back TV room door is missing its door closure.
Unable to provide documentation for quarterly sprinkler inspections.
No carbon monoxide alarms in laundry room with gas-fed appliances.
Fire alarm circuit breaker in electrical room missing required lock device.
Extension cord in use in the back TV room.
Reception area (back closet) has a penetration in the wall.
Unable to provide documentation for last fire/smoke damper testing.
Fire extinguishers mounted above the five-foot requirement in water heater room and electrical room by room 3.
Medical cart blocking exit door by room 14 (removed at time of inspection).
Unapproved multi-plug adapter in use in the Projection room.
Entry door (back side) is missing part of its door handle.
Dirty sprinkler heads in laundry room, activity office, and kitchen by door.
Unable to provide documentation for annual fire alarm inspection.
Maintenance for fire extinguisher in kitchen not completed per NFPA 10.
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References & Resources
Google Maps
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Google Reviews
46 reviews from families & visitors
Official Website
Visit cogirusa.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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