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Assisted Living

The Arbor at Bremerton

Limited public data on The Arbor at Bremerton. Call, tour, and ask to meet current residents' families — your own impression matters most.

3510 9th Street, Bremerton, WA 9831255 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.5/5

based on 38 Google reviews

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The Arbor at Bremerton Assisted Living in Bremerton, WA — Street View
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What this means for your family

While the facility is physically modern, the recent, consistent reports of severe neglect, hygiene failures, and chronic understaffing are deeply concerning. If you are considering this facility, we strongly recommend conducting unannounced visits during weekends or evening hours to observe staffing levels and resident interaction firsthand.

Google Reviews

Google Reviews

38 reviews on Google
The Arbor at Bremerton receives highly polarized feedback, with early reviews praising the modern facility and initial staff, while recent reviews highlight severe concerns regarding neglect and understaffing. Families report distressing incidents involving hygiene, medical care, and communication, suggesting a significant decline in quality over time. While some appreciate the physical environment, the recurring reports of inadequate staffing and poor resident oversight are critical factors for any family to consider.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean4.0Activities3.0Meds2.0Memory2.0Comms2.0Value3.0

Strengths

  • Modern, well-maintained building
  • Attractive interior courtyard and garden
  • Some individual staff members described as caring and helpful

Concerns

  • Chronic understaffing leading to neglect (mentioned by 9 reviewers)
  • Poor communication and lack of transparency from management (mentioned by 4 reviewers)
  • Inconsistent or poor quality of food and dining service (mentioned by 3 reviewers)
  • Hygiene and personal care failures (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.3'18(12)5.03.3'20(3)5.01.0'22(2)1.02.6'25(8)3.3'26(3)

Distribution · 40 analyzed

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15

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With the beautiful courtyard and garden being such a highlight, how are residents encouraged to spend time outdoors and participate in daily activities?
  • 2Could you walk me through your current staffing model and how you ensure consistent, high-quality attention for each resident throughout the day and night?
  • 3I noticed the facility has a modern, well-maintained feel; what is your process for ensuring that personal care and room hygiene remain a top priority for every resident?
  • 4How does your management team keep families informed and ensure there is clear, proactive communication regarding any changes in a resident's health or care plan?
  • 5What steps are you taking to improve the variety and quality of the dining experience to ensure it meets the nutritional and personal preferences of your residents?
  • 6Given the importance of medication management, what systems do you have in place to ensure accuracy and timely administration for residents?

Personalized based on this facility's data


Key Review Excerpts

My mom has gone weeks without being bathed. They withheld her inhaler for a whole week. Hot mess.

Memory care family member · 2024☆☆☆☆

My grandmother was found in her bed by my aunt with a broken hip covered in bruises and feces. This type of neglect is literally criminal.

Memory care family member · 2025☆☆☆☆

Every time I visit, I rarely see staff. It feels cold and unloving. I have never witnessed staff interacting with the residents.

Memory care family member · 2024☆☆☆☆
Source: 38 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

12total
57deficiencies
Nov 28, 2025Fire

Inspection on 10/22/2025 resulted in 'Disapproved'. A follow-up inspection on 12/11/2025 indicates all previous violations have been corrected and approval granted.

Emergency DrillsIFC 405.2 2021

Facility failed to provide paperwork showing fire drills are being conducted once per shift per quarter; no documentation for the last 4 quarters.

Owner's Responsibility (Fire Resistance)IFC 701.6 2021

Facility failed to provide fire door annual inspection report; West IT room, penetration through electrical conduit, conduit was missing fire blocking.

Duct and Air Transfer OpeningsIFC 706.1 2018

Facility failed to provide fire/smoke damper 4 year inspection report.

Sprinkler systems testingIFC 903.5 2021

Facility failed to provide annual backflow inspection, annual forward flow test, fire department connection hydrostatic test, and quarterly fire sprinkler inspection reports.

Extinguishing System ServiceIFC 904.13.5.2 2021

Kitchen suppression system needs to be inspected twice a year; documentation required.

Portable Fire ExtinguishersIFC 906.2 2021

Facility failed to maintain portable fire extinguisher, not secured to wall.

Inspection, Testing and Maintenance (Fire Alarm)IFC 907.8 2021

Facility failed to provide annual fire alarm report; fire alarm control panel has sticker showing deficiencies.

Activation Test (Emergency Lighting)IFC 1032.10.1 2021

Facility failed to provide report showing monthly 30-second activation test of all exit signs and emergency lights.

Maintenance (Emergency Power)IFC 1203.4 2021

Facility failed to provide weekly inspections report and monthly 30-minute full load test for the generator.

Fire Door Inspection and TestingNFPA 80

Fire to laundry room from clean linen room failed to latch.

Apr 23, 2025Investigation

Investigation triggered by complaint number 174984. Seven additional allegations were investigated and determined to be unsubstantiated or without merit.

Policies and proceduresWAC 388-78A-2600

A facility staff member failed to correctly re-set an exit door alarm, which allowed a resident to exit the facility without staff knowledge. The resident was returned without harm.

Mar 31, 2025Investigation

A follow-up inspection on 06/11/2025 confirmed that the deficiency related to WAC 388-78A-2481-1 had been corrected.

Tuberculosis Testing method RequiredWAC 388-78A-2481Corrected Mar 31, 2025

The facility failed to ensure that 7 of 16 staff had TB test results recorded appropriately; tests were either not read or read outside the required 48-72 hour window.

Mar 13, 2025Investigation

Follow-up inspection on 2025-04-30 found no deficiencies and noted that WAC 388-78A-2080 and WAC 388-78A-2210 (1)(b) were corrected.

Qualified assessorWAC 388-78A-2080Corrected Apr 1, 2025

The facility failed to ensure initial admission assessments for 4 of 6 sampled residents were performed by a qualified assessor.

Medication servicesWAC 388-78A-2210

The facility failed to ensure staff were able to accurately document medication administration for a resident; medication was not recorded in the system in a timely manner.

Feb 6, 2025Fire

The inspection on 10/29/2024 resulted in 'Disapproved' status. A follow-up inspection on 02/06/2025 noted that all violations noted during previous related inspection(s) have been corrected, resulting in 'Approved' status.

Emergency Drill FrequencyIFC 405.2 2021

Facility failed to conduct fire drills once per shift per quarter for the last 12 months.

Sprinkler Systems Testing and MaintenanceIFC 903.5 2021

Facility failed to provide documentation for three year dry system full flow trip test and annual forward flow test for the backflow.

Kitchen Suppression System ServiceIFC 904.13.5.2 2021

Facility failed to provide documentation showing semi-annual inspection reports for the kitchen suppression system.

Portable Fire ExtinguishersIFC 906.2 2021

Fire extinguishers are due for their annual inspection.

Fire Alarm System MaintenanceIFC 907.8 2021

Facility failed to provide annual report for the fire alarm system.

Smoke Detector SensitivityIFC 907.8.3 2021

Facility failed to provide smoke detector sensitivity report.

Carbon Monoxide Alarm MaintenanceIFC 915.6 2021

Facility failed to provide documentations showing carbon monoxide testing and maintenance.

Emergency Lighting Activation TestIFC 1032.10.1 2021

Facility failed to provide documentation showing 30 second monthly activation test of all exit signs or emergency lighting.

Emergency Lighting Power TestIFC 1031.10.2 2021

Facility failed to provide documentation showing 1.5 hour power test of all exit signs or emergency lighting.

Emergency/Standby Power MaintenanceIFC 1203.4 2021

Facility failed to provide annual inspection report, log of weekly inspections, and log of monthly 30 minute full load test for the generator.

Fire Door Inspection and TestingNFPA 80

Facility failed to provide annual inspection report for all fire doors.

Dec 4, 2024Investigation

The facility was also issued a consultation regarding WAC 388-78A-2930 (Communication system) due to an inadequate call bell system, which was corrected on-site at the time of the visit.

Implementation of negotiated service agreementWAC 388-78A-2160

Facility failed to ensure 1 of 3 sampled residents received the correct dietary texture (finger foods) as outlined in their negotiated service agreement.

Apr 25, 2024Fire

The inspection conducted on 04/25/2024 notes that all violations from the previous inspection (10/23/2023) have been corrected.

Cleaning of hoods and ductsIFC 607.3.3Corrected Apr 25, 2024

Unable to provide after-service reports showing two semi-annual kitchen hood cleanings in the past 12 months.

Fire-resistance-rated construction maintenanceIFC 703Corrected Apr 25, 2024

Facility failed to conduct an annual inspection of all fire-resistant-rated construction assemblies and maintain records.

Opening protectives and fire-rated doorsNFPA 80 / NFPA 105Corrected Apr 25, 2024

Unable to provide records for annual inspection/testing of fire-rated doors; door to Room 123 missing lever hardware.

Duct and Air Transfer OpeningsIFC 706.1Corrected Apr 25, 2024

Unable to provide documentation for automatic and fusible link fire/smoke damper inspection/testing in the past four years.

Sprinkler systems maintenanceIFC 903.5Corrected Apr 25, 2024

Unable to provide 3-year full flow trip test report; seismic clearance in concrete floor requires foam removal.

Fire alarm and detection system maintenanceIFC 907.8Corrected Apr 25, 2024

Unable to provide documentation that deficiencies noted in 9/8/23 annual servicing were corrected.

Emergency and standby power systemsIFC 1203.4Corrected Apr 25, 2024

Unable to provide documentation for monthly load testing of emergency generator for August or September 2023.

Circuit identification and accessibilityNFPA 72 10.6.5.2Corrected Apr 25, 2024

Fire alarm circuit breaker missing the approved red identification lock.

Fire DrillsCorrected Apr 25, 2024

Failed to conduct/document 12 planned and unannounced fire drills over the past 12 months; missing specific shift records for multiple quarters.

Feb 28, 2024Inspection

A subsequent document (Compliance Determination 40575) confirms all listed deficiencies were later corrected by 05/02/2024.; Includes deficiencies regarding resident rights notifications (NSAs) for R4 and R7.; Includes evidence of improper hand hygiene by staff, lack of N95 fit testing records, and unsafe/unsanitary facility conditions (e.g., strong odors, cluttered/unclean rooms).; Report also notes unsanitary conditions including strong urine odors in resident rooms, sticky floors, uncleaned spills, and non-functional call light systems in the courtyard.; Facility failed to provide documentation of resident-specific training or monitoring for medication technicians (Staff F and Staff G) regarding delegated tasks for Residents 2, 3, 5, and 7.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Feb 28, 2024

Facility failed to screen 4 of 4 sampled new staff members for tuberculosis within three days of employment.

Preventing contamination from the premises Food storageWAC 246-215-03351Corrected Feb 28, 2024

Facility failed to close three large bags of flour in the dry pantry, leaving flour exposed to potential contamination.

LaundryWAC 388-78A-3040Corrected Apr 10, 2024

Facility failed to maintain infection control in the laundry room; clean and soiled laundry were not separated, equipment was dirty, and soiled items were found in machines.

Storing, securing, and accounting for medicationsWAC 388-78A-2260

Facility failed to ensure medication carts were locked to secure resident medications for 1 of 2 carts reviewed.

Medication servicesWAC 388-78A-2210

Facility failed to implement safe medication systems. Issues included expired medications in first aid kits, medications not properly dated/labeled (insulin pens), and failure to administer medications as prescribed (R5 blood sugar readings out of parameters).

Implementation of negotiated service agreementWAC 388-78A-2160Corrected Feb 28, 2024

Facility failed to provide showers for hygiene care, weekly housekeeping, and resident monitoring/supervision for 7 of 10 residents as agreed in the NSA.

Preventing contamination from the premises Food storageWAC 246-215-03351

Facility failed to close three large bags of flour in the dry pantry, creating risk of contamination.

Other requirementsWAC 388-78A-2040Corrected Apr 10, 2024

Failed to ensure smoking area was at least 25 feet away from building openings and failed to ensure fire extinguishers were timely checked and properly mounted.

Infection controlWAC 388-78A-2610

Facility failed to provide handwashing supplies in 3 rooms, and staff were not fit-tested for N95 respirators as required.

Nonavailability of medicationsWAC 388-78A-2240

Facility failed to ensure prescribed medications were available for Resident 5, resulting in multiple missed doses for pain and other conditions without proper notification/reordering procedures.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Feb 28, 2024

Facility failed to ensure 1 of 4 sampled staff had a current First Aid/CPR card on file.

Safe storage of supplies and equipmentWAC 388-78A-3100Corrected Apr 10, 2024

Failed to secure potentially hazardous supplies (hair care chemicals, disinfectants) in the beauty salon, making them accessible to memory care residents.

Reporting abuse and neglectWAC 388-78A-2630

Facility failed to post contact information for the state survey agency and ombudsman in required locations.

Maintenance and housekeepingWAC 388-78A-3090

Facility failed to provide a safe, sanitary, and well-maintained environment, citing odors, unclean equipment/surfaces, and unlocked/damaged rooms.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Feb 28, 2024

The facility failed to ensure medication assistants had Nurse Delegated training before administering medications for 4 residents (R2, R3, R5, R7), placing them at risk for serious health consequences.

Signing negotiated service agreementWAC 388-78A-2150Corrected Feb 28, 2024

Facility failed to ensure that the negotiated service agreement (NSA) was signed annually by the resident or their representative for 5 of 7 sampled residents.

Examination of survey or inspection resultsRCW 70.129.070

Facility failed to maintain and post the most recent survey or inspection results, leaving residents and visitors uninformed.

Protection of resident recordsWAC 388-78A-2400

Facility failed to maintain records for easy access and ensure confidentiality of resident records for 2 of 2 medication carts observed.

Storage spaceWAC 388-78A-3060

Facility lacked adequate, safe storage space in 5 rooms (medication room, back outside resident courtyard, back dining room, maintenance office, and resident laundry room), resulting in hazards.

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References & Resources

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