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Assisted Living Investigative

Arbor Assisted Living

Reviewer concerns include poor communication and lack of responsiveness from management (mentioned by 2 reviewers) — investigate before committing.

3500 9th St, Bremerton, WA 9831262 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
2.5/5

based on 6 Google reviews

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Arbor Assisted Living Assisted Living in Bremerton, WA — Street View
Street View

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What this means for your family

Given the consistent reports of poor communication and management issues, families should exercise extreme caution. We strongly advise scheduling an unannounced visit to observe staff interaction and asking for a direct, reliable point of contact before considering admission.

Google Reviews

Google Reviews

6 reviews on Google
Arbor Assisted Living is currently facing significant criticism regarding its management and communication standards. Families and former residents report severe difficulties in reaching staff and leadership, alongside concerns about the overall quality of care and professionalism.

Quality Themes

Tap a score for details
FoodN/AStaff1.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0Value1.0

Concerns

  • Poor communication and lack of responsiveness from management (mentioned by 2 reviewers)
  • Unprofessional or absent staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.32024(3)3.72025(3)

Distribution · 6 analyzed

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How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed you take the time to engage with feedback from the community; how does the management team typically communicate important updates or changes to families?
  • 2What is the best way for us to stay in regular contact with the staff regarding our loved one's well-being and daily needs?
  • 3How do you ensure that the staff members on duty are consistently available and responsive to residents' requests throughout the day?
  • 4Could you walk us through what a typical day of social activities and engagement looks like for the residents here?
  • 5What specific protocols are in place to handle medical emergencies or sudden changes in health during the night?
  • 6With a close-knit community of 62 residents, how do you ensure that every individual receives personalized attention from the care team?

Personalized based on this facility's data


Key Review Excerpts

Their staff is unprofessional and that’s if you can even find one when you need some help. I made numerous calls to inquire about my loved one to no avail. Weeks went without a single phone to update me regarding serious concerns.

Family member of resident · 2024☆☆☆☆

As a previous resident....I can say I've had better stays at budget motels. At least the motels have service. The staff (mgmt) is beyond repairable, and the director?!?!?! LOL

Previous resident · 2025☆☆☆☆
Source: 6 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

10total
39deficiencies
Oct 7, 2025Investigation

References multiple complaint numbers: 190345, 193737, 193535, 193224, 194656. Cover letter notes that WAC 246-215-03525-1-a, 388-78A-2300-1-d, and 388-78A-2210-1-b were corrected as of 12/05/2025.; The document includes an attestation signed by an administrator dated 10/28/25.

Temperature and time controlWAC 246-215-03525Corrected Nov 21, 2025

Facility failed to maintain food temperatures above 135 degrees Fahrenheit; chicken in warming tray measured 105 degrees.

Corrected Nov 21, 2025

Resident 3's August 2025 progress notes lacked documentation for levothyroxine administration on 08/02, 08/03, 08/10, 08/16, 08/20, 08/23, and 08/30. Staff confirmed medication technicians failed to follow the facility's protocol.

Food and nutrition servicesWAC 388-78A-2300Corrected Nov 21, 2025

Failure to maintain safe food temperatures for residents.

Medication servicesWAC 388-78A-2210

Facility failed to properly provide medication services for 3 of 3 sampled residents; documentation was missing or incorrect regarding administration of medications.

Apr 29, 2025Investigation

Follow-up inspection on 06/27/2025 found no deficiencies, indicating that WAC 388-78A-2640-1-a and 388-78A-2640-1-b have been corrected.

Reporting significant change in a resident's conditionWAC 388-78A-2640Corrected Apr 29, 2025

The facility failed to notify the resident's representative of multiple instances including falls, transfers to the hospital, and changes in condition related to weight loss and increasing ADLs.

Mar 31, 2025Fire

The inspection report dated 02/13/2025 resulted in a 'Disapproved' status, but a subsequent document indicates that all violations noted during previous inspections have been corrected as of 03/31/2025 with an 'Approved' status.

Fire drillsWAC 51-54A

Facility failed to conduct fire drills once per shift per quarter and provide documentation for a whole year.

Portable fire extinguishersIFC 906.2 2021

Extinguisher not mounted in laundry; others mounted over 5 feet high.

Emergency lighting inspectionIFC 1032.10.1 2021

Facility failed to provide documentation of monthly 30-second inspection of exits and emergency lights.

Fire-resistance-rated constructionIFC 701.6 2021

Facility failed to provide documentation of annual inspection of all fire-resistance-rated construction.

Fire alarm and detectionIFC 907.8 2021

Facility failed to provide monthly smoke alarm inspections; detector on second floor is damaged.

Emergency lighting power testIFC 1031.10.2 2021

Facility failed to provide annual 90-minute power test documentation for exit signs and emergency lights.

Sprinkler systemsIFC 903.5 2021

Missing documentation for three year dry system test, annual backflow test, and hydrostatic test. Water motor gong failed inspection.

Carbon monoxide alarmsIFC 915.6 2021 WAC

Facility failed to provide documentation showing testing and maintenance of carbon monoxide alarms.

Securing compressed gasIFC 5303.5.3 2021

Multiple oxygen tanks in oxygen room are not secured.

Jan 17, 2025Dispute

This document is an Informal Dispute Resolution (IDR) result letter regarding a Statement of Deficiencies report dated 11/22/2025.

WAC 388-78A-2371

Deleted

Dec 16, 2024Investigation

A separate letter dated 04/09/2025 indicates that the deficiencies listed in this report were subsequently corrected.

Food sanitation, handling, and temperature controlWAC 246-215-02305 / WAC 246-215-02310 / WAC 246-215-03525 / WAC 388-78A-2305Corrected Dec 16, 2024

Kitchen staff failed to wash hands between tasks and before glove changes; food items were held at unsafe temperatures; kitchen areas observed with soiled rags, debris, and improper storage.

Maintenance and housekeepingWAC 388-78A-3090Corrected Dec 16, 2024

Facility failed to maintain a clean, safe, and sanitary environment in resident shower rooms, laundry room, and kitchen; debris, hair, rusted fixtures, and damaged flooring observed.

Nonavailability of medicationsWAC 388-78A-2240Corrected Dec 16, 2024

Facility failed to ensure prescribed medications were available for 2 of 3 sampled residents, resulting in missed doses of inhaled lung medication and narcotic pain management.

Nov 6, 2024Investigation

Follow-up inspection on 01/07/2025 found no deficiencies, indicating that deficiencies from report 48929 were corrected.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Jan 4, 2025

Facility failed to ensure 4 of 12 sampled staff had required nurse delegation training, supervision, and documentation for 5 sampled residents receiving nurse delegated tasks.

Aug 6, 2024Investigation

Complaint ID 139999. Allegation regarding residents wearing clothes for many days was investigated; inspectors found no failed practice in that specific area.

LaundryWAC 388-78A-3040

The facility failed to ensure that all residents received laundry service according to the negotiated service agreement.

Jul 11, 2024Fire
CleanReport

Inspection conducted regarding a complaint of a fire alarm not working. Investigation determined the smoke alarm activated due to burning popcorn and staff responded accordingly. No fire, no injuries, and no fire department response.

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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