Arbor Assisted Living
Reviewer concerns include poor communication and lack of responsiveness from management (mentioned by 2 reviewers) — investigate before committing.
based on 6 Google reviews

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What this means for your family
Given the consistent reports of poor communication and management issues, families should exercise extreme caution. We strongly advise scheduling an unannounced visit to observe staff interaction and asking for a direct, reliable point of contact before considering admission.
Google Reviews
Google Reviews
6 reviews on Google“Arbor Assisted Living is currently facing significant criticism regarding its management and communication standards. Families and former residents report severe difficulties in reaching staff and leadership, alongside concerns about the overall quality of care and professionalism.”
Quality Themes
Tap a score for detailsConcerns
- Poor communication and lack of responsiveness from management (mentioned by 2 reviewers)
- Unprofessional or absent staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you take the time to engage with feedback from the community; how does the management team typically communicate important updates or changes to families?
- 2What is the best way for us to stay in regular contact with the staff regarding our loved one's well-being and daily needs?
- 3How do you ensure that the staff members on duty are consistently available and responsive to residents' requests throughout the day?
- 4Could you walk us through what a typical day of social activities and engagement looks like for the residents here?
- 5What specific protocols are in place to handle medical emergencies or sudden changes in health during the night?
- 6With a close-knit community of 62 residents, how do you ensure that every individual receives personalized attention from the care team?
Personalized based on this facility's data
Key Review Excerpts
“Their staff is unprofessional and that’s if you can even find one when you need some help. I made numerous calls to inquire about my loved one to no avail. Weeks went without a single phone to update me regarding serious concerns.”
“As a previous resident....I can say I've had better stays at budget motels. At least the motels have service. The staff (mgmt) is beyond repairable, and the director?!?!?! LOL”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 7, 2025Investigation
References multiple complaint numbers: 190345, 193737, 193535, 193224, 194656. Cover letter notes that WAC 246-215-03525-1-a, 388-78A-2300-1-d, and 388-78A-2210-1-b were corrected as of 12/05/2025.; The document includes an attestation signed by an administrator dated 10/28/25.
Facility failed to maintain food temperatures above 135 degrees Fahrenheit; chicken in warming tray measured 105 degrees.
Resident 3's August 2025 progress notes lacked documentation for levothyroxine administration on 08/02, 08/03, 08/10, 08/16, 08/20, 08/23, and 08/30. Staff confirmed medication technicians failed to follow the facility's protocol.
Failure to maintain safe food temperatures for residents.
Facility failed to properly provide medication services for 3 of 3 sampled residents; documentation was missing or incorrect regarding administration of medications.
Apr 29, 2025Investigation
Follow-up inspection on 06/27/2025 found no deficiencies, indicating that WAC 388-78A-2640-1-a and 388-78A-2640-1-b have been corrected.
The facility failed to notify the resident's representative of multiple instances including falls, transfers to the hospital, and changes in condition related to weight loss and increasing ADLs.
Mar 31, 2025Fire
The inspection report dated 02/13/2025 resulted in a 'Disapproved' status, but a subsequent document indicates that all violations noted during previous inspections have been corrected as of 03/31/2025 with an 'Approved' status.
Facility failed to conduct fire drills once per shift per quarter and provide documentation for a whole year.
Extinguisher not mounted in laundry; others mounted over 5 feet high.
Facility failed to provide documentation of monthly 30-second inspection of exits and emergency lights.
Facility failed to provide documentation of annual inspection of all fire-resistance-rated construction.
Facility failed to provide monthly smoke alarm inspections; detector on second floor is damaged.
Facility failed to provide annual 90-minute power test documentation for exit signs and emergency lights.
Missing documentation for three year dry system test, annual backflow test, and hydrostatic test. Water motor gong failed inspection.
Facility failed to provide documentation showing testing and maintenance of carbon monoxide alarms.
Multiple oxygen tanks in oxygen room are not secured.
Jan 17, 2025Dispute
This document is an Informal Dispute Resolution (IDR) result letter regarding a Statement of Deficiencies report dated 11/22/2025.
Deleted
Dec 16, 2024Investigation
A separate letter dated 04/09/2025 indicates that the deficiencies listed in this report were subsequently corrected.
Kitchen staff failed to wash hands between tasks and before glove changes; food items were held at unsafe temperatures; kitchen areas observed with soiled rags, debris, and improper storage.
Facility failed to maintain a clean, safe, and sanitary environment in resident shower rooms, laundry room, and kitchen; debris, hair, rusted fixtures, and damaged flooring observed.
Facility failed to ensure prescribed medications were available for 2 of 3 sampled residents, resulting in missed doses of inhaled lung medication and narcotic pain management.
Nov 6, 2024Investigation
Follow-up inspection on 01/07/2025 found no deficiencies, indicating that deficiencies from report 48929 were corrected.
Facility failed to ensure 4 of 12 sampled staff had required nurse delegation training, supervision, and documentation for 5 sampled residents receiving nurse delegated tasks.
Aug 6, 2024Investigation
Complaint ID 139999. Allegation regarding residents wearing clothes for many days was investigated; inspectors found no failed practice in that specific area.
The facility failed to ensure that all residents received laundry service according to the negotiated service agreement.
Jul 11, 2024FireCleanReport
Inspection conducted regarding a complaint of a fire alarm not working. Investigation determined the smoke alarm activated due to burning popcorn and staff responded accordingly. No fire, no injuries, and no fire department response.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit carepartnersliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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