Maple Ridge Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (72%)
- High RN turnover (88%)
Bottom 25% in UT · Below recommended RN staffing · Significantly below average staffing · Very high staff turnover · $11,887 in fines
What this means for your family
Maple Ridge offers excellent physical therapy and a generally compassionate nursing team, making it a strong candidate for short-term rehabilitation. However, families should be aware of potential communication lapses and should plan to be actively involved in monitoring their loved one's care, particularly regarding medication schedules and lab work.
Google Reviews
Google Reviews
70 reviews on Google“Maple Ridge Rehabilitation and Nursing receives high praise for its effective physical and occupational therapy programs, which many reviewers credit for successful recoveries and discharges. While the majority of feedback highlights a compassionate and professional staff, there are recurring concerns regarding communication gaps, occasional understaffing, and cleanliness issues on specific floors.”
Quality Themes
Tap a score for detailsStrengths
- Effective, encouraging physical and occupational therapy
- Compassionate and attentive nursing staff
- Helpful administrative and social work support
- Welcoming and clean environment
Concerns
- Communication gaps and responsiveness to family inquiries (mentioned by 2 reviewers)
- Inconsistent care quality across different shifts and floors (mentioned by 2 reviewers)
- Understaffing concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the administration engages with feedback online; how do you ensure that family members are kept consistently updated on a loved one's care progress?
- 2Since therapy is such a highlight for families here, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 3What specific steps is the facility taking to increase staffing levels and ensure that the same high quality of care is provided across all shifts?
- 4How does the nursing team manage medical emergencies or sudden changes in health status during the overnight hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6How do you ensure that the clean and welcoming environment we see today is maintained consistently throughout the entire facility?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapists and Occupational Therapists were the kindest, most encouraging and helped me to walk again and get up and down stairs so I could return home.”
“The nursing staff was very friendly and compassionate beyond any facility I had ever seen. I never had to worry.”
“Overall it's a great place for understaffed. 95% of the nurses are awesome. I would highly recommend here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Maple Ridge has 37 deficiencies across recent surveys, with families filing complaint reports about medication errors, safety hazards, and reporting of suspected abuse or neglect. The facility shows persistent problems with medication management, safety supervision, and care planning that recur across multiple years. While all deficiencies show correction dates, the pattern of recurring issues in critical areas like medication safety and accident prevention raises concerns about sustained quality improvement.
Jun 2, 2025Routine13
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 5, 2024Complaint2
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 13, 2023Routine3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nov 15, 2021Routine17
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Oct 2, 2023
$3,496
Fine
Sep 11, 2023
$8,391
Ownership & Operations
Who Operates This Facility
Maple Ridge Rehabilitation and Nursing
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit mapleridgerhc.com
Medicare data downloads
Original nursing home datasets
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