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Nursing HomeMedicaid Investigative

Maple Ridge Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

455 South 900 East, Salt Lake City, UT 8410236 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 70 Google reviews

5
4
3
2
1

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 7)
  • High staff turnover (72%)
  • High RN turnover (88%)

Bottom 25% in UT · Below recommended RN staffing · Significantly below average staffing · Very high staff turnover · $11,887 in fines

Source: Medicare data

What this means for your family

Maple Ridge offers excellent physical therapy and a generally compassionate nursing team, making it a strong candidate for short-term rehabilitation. However, families should be aware of potential communication lapses and should plan to be actively involved in monitoring their loved one's care, particularly regarding medication schedules and lab work.

Google Reviews

Google Reviews

70 reviews on Google
Maple Ridge Rehabilitation and Nursing receives high praise for its effective physical and occupational therapy programs, which many reviewers credit for successful recoveries and discharges. While the majority of feedback highlights a compassionate and professional staff, there are recurring concerns regarding communication gaps, occasional understaffing, and cleanliness issues on specific floors.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean7.0Activities9.0Meds5.0MemoryN/AComms5.0ValueN/A

Strengths

  • Effective, encouraging physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Helpful administrative and social work support
  • Welcoming and clean environment

Concerns

  • Communication gaps and responsiveness to family inquiries (mentioned by 2 reviewers)
  • Inconsistent care quality across different shifts and floors (mentioned by 2 reviewers)
  • Understaffing concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02024(10)4.32025(37)4.62026(29)

Distribution · 76 analyzed

5
61
4
7
3
1
2
0
1
7

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed how much the administration engages with feedback online; how do you ensure that family members are kept consistently updated on a loved one's care progress?
  • 2Since therapy is such a highlight for families here, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
  • 3What specific steps is the facility taking to increase staffing levels and ensure that the same high quality of care is provided across all shifts?
  • 4How does the nursing team manage medical emergencies or sudden changes in health status during the overnight hours?
  • 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
  • 6How do you ensure that the clean and welcoming environment we see today is maintained consistently throughout the entire facility?

Personalized based on this facility's data


Key Review Excerpts

The Physical Therapists and Occupational Therapists were the kindest, most encouraging and helped me to walk again and get up and down stairs so I could return home.

Rehab patient · 2025★★★★★

The nursing staff was very friendly and compassionate beyond any facility I had ever seen. I never had to worry.

Long-term resident's family · 2024★★★★★

Overall it's a great place for understaffed. 95% of the nurses are awesome. I would highly recommend here.

Long-term resident's family · 2025★★★★★
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
2.31hrs
56%
All nurses + aides combined
Staff Turnover
75%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility81.4%
Worse than Avg
Here
81.4%
US
12.1%
UT
16.5%
Salt lake
20.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility39.3%
Worse than Avg
Here
39.3%
US
15.4%
UT
14.6%
Salt lake
12.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
15.3%
UT
16.8%
Salt lake
15.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
19.5%
UT
24.7%
Salt lake
22.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
14.4%
UT
12.1%
Salt lake
11.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.4%
UT
21.8%
Salt lake
21.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
2penalties
Well above state avg (9.1)
4 complaint-triggered
$11,887 in fines

Maple Ridge has 37 deficiencies across recent surveys, with families filing complaint reports about medication errors, safety hazards, and reporting of suspected abuse or neglect. The facility shows persistent problems with medication management, safety supervision, and care planning that recur across multiple years. While all deficiencies show correction dates, the pattern of recurring issues in critical areas like medication safety and accident prevention raises concerns about sustained quality improvement.

Jun 2, 2025Routine
13
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0775Potential for harm · PatternCorrected

Administration Deficiencies

Keep complete, dated laboratory records in the resident's record.

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 2, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 5, 2024Complaint
2
0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 13, 2023Routine
3
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Nov 15, 2021Routine
17
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Federal Penalties

Fine

Oct 2, 2023

$3,496

Fine

Sep 11, 2023

$8,391

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maple Ridge Rehabilitation and Nursing

Organization Type

government

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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