Maple Farm
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
Maple Farm is praised for its clean, private rooms and compassionate nursing staff, making it a strong contender for daily care. However, families must be proactive; ensure you have clear, written communication plans for medical updates and verify that administrative staff are responsive before committing to admission.
Google Reviews
Google Reviews
22 reviews on Google“Maple Farm generally receives high praise for its clean environment and compassionate, attentive nursing staff who are often described as a 'Godsend' by families. However, there are serious concerns regarding administrative responsiveness, meal timing, and lapses in communication during critical end-of-life situations. Families should weigh the reported high quality of daily care against these significant operational and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Private rooms for residents
- Strong patient-to-staff ratios
Concerns
- Poor administrative and admissions communication (mentioned by 2 reviewers)
- Inconsistent meal service and scheduling (mentioned by 2 reviewers)
- Serious lapses in end-of-life notification protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since you maintain a strong 5-star staffing rating, how do you ensure that level of attention translates into consistent communication with families regarding updates and care plans?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you manage meal scheduling and accommodate individual dietary preferences or requests?
- 3Given the importance of end-of-life care, what is your specific protocol for keeping families informed and involved during critical health changes?
- 4With your focus on maintaining a clean and well-kept environment, how do you balance those facility standards with keeping residents engaged in daily activities and social events?
- 5I appreciate that you actively engage with families through your online review responses; how do you use that feedback loop to improve the administrative and admissions process for new families?
- 6Could you share how your team balances the high staffing ratio with the need for consistent, reliable daily routines for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The patient to staff ratio at this facility is fairly decent, which is hard to say about most facilities. The rooms are an dream...as each resident has a huge room to themselves...which allows to a very peaceful stay and no shared behaviors.”
“My sister needed respite care after a trauma. The staff is fantastic caring and listen to the families wants and worries.”
“My mom was put on hospice and they reassured me they would notify me when she was passing. That did not happen and my mom died alone in her room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
3
measures
1
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Maple Farm has 9 deficiencies across 3 surveys, with all issues corrected by the facility. The most frequent problems involved resident rights (ensuring families are properly informed about care and health status), building safety exits, and care planning. While deficiencies have appeared consistently across different survey years, the facility has addressed each issue when identified by inspectors.
May 29, 2025Routine5
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 12, 2024Routine2
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Provide two separate exits in rooms of more than 1000 square feet.
Jun 2, 2023Routine2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Ownership & Operations
Who Operates This Facility
Maple Farm
nonprofit
Ownership & Management
Owners
Garden Spot Communities
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit maplefarm.org
Medicare data downloads
Original nursing home datasets
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