Keystone Villa at Ephrata
Limited public data on Keystone Villa at Ephrata. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 23 Google reviews
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What this means for your family
The facility offers a beautiful, high-end environment that is exceptionally clean and spacious. However, families must exercise extreme caution and perform rigorous due diligence regarding resident safety and staffing, as multiple reviews allege serious physical injury and neglect. We recommend asking for specific protocols regarding monitoring in the memory care unit and verifying weekend communication procedures.
Google Reviews
Google Reviews
23 reviews analyzed“Families considering Keystone Villa will find a facility praised for its beautiful, spacious, and immaculate physical environment, including high ceilings and ample common areas. However, there are serious, documented allegations regarding resident safety, neglect, and physical injury in the memory care unit that require thorough investigation. While some recent visitors report improved care and friendly staff, others have experienced significant issues with communication and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Immaculate and spacious physical facility
- Friendly and compassionate staff members
- Large, well-appointed common areas and amenities
- Clean and well-maintained resident rooms
Concerns
- Serious resident safety and physical injury incidents (mentioned by 2 reviewers)
- Negligence regarding basic care and hygiene (mentioned by 2 reviewers)
- Difficulty contacting staff or management during off-hours (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1The common areas and resident rooms look so beautiful and well-maintained; how do you ensure the facility stays this immaculate every day?
- 2We noticed you are very active in responding to feedback from the community; how does management use resident and family input to improve care?
- 3What specific protocols are in place to ensure resident safety and prevent falls or injuries during the night?
- 4Since we are looking for consistent care, how do you ensure that basic hygiene and personal care needs are met even during busy shifts?
- 5What is the process for contacting a supervisor or manager if we have a concern during the evening or weekend hours?
- 6Could you tell us more about the dining experience and how much variety there is in the daily meal menus?
Personalized based on this facility's data
Key Review Excerpts
“The facility is immaculate and so clean, very nicely furnished and inviting. I have never seen so much open space, so many lounge areas to curl up in, and so many public spaces to make yourself at home in.”
“The staff is caring, compassionate, and there to serve. Everytime I visit I continue to look for…staff friendliness, caring manners, cleanliness of dining area, cleanliness of my sister’s room, etc.. I am never disappointed.”
“My mother was in the secured dementia unit for less than 36 hours before she was taken by ambulance to the emergency room for smacking her head, skin tears so deep her tissue was protruding and SEVERE bruising up both wrists and arms”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2024, Keystone Villa at Ephrata underwent 17 inspections, resulting in 8 clean reports and 26 recorded violations. The documented findings include issues related to medication administration, documentation accuracy, safety equipment usage, and resident care protocols.
Oct 30, 2024Routine
A medication error involving a family member administering unauthorized medication to a resident was not reported to the Department within 24 hours.
During a fire drill conducted on 1/10/24, residents were evacuated using the third-floor elevator, which is prohibited during fire drills.
The facility failed to implement a physician's order for physical therapy for a resident upon their return to the home.
Discrepancies were noted between blood sugar readings on a resident's glucometer and the documentation.
May 28, 2024Routine
A resident's most recent medical evaluation was completed on 5/8/23, exceeding the annual requirement.
Medications were observed unlocked and accessible in a resident's room despite the resident not being assessed for self-administration.
An insulin pen was not stored according to manufacturer instructions regarding the discard date after opening.
A resident's reading was not documented on the Medication Administration Record, failing to follow storage and use procedures.
Jun 27, 2023Routine
Only one staff member trained in first aid, CPR, and obstructed airway techniques was present during a period when 74 residents were in the home.
Two uncovered and unattended trash cans were found in the facility's main kitchen.
An accumulation of approximately 2 inches of lint was found in the lint trap of a second-floor dryer.
Discrepancies were noted between glucometer readings and EMAR entries, and insulin Kwik pens were observed improperly stored.
Mar 23, 2023RoutineCleanReport
No deficiencies found during this inspection.
Jan 24, 2023Routine
The home failed to report a resident fall that resulted in a hospital visit to the Department within the required 24 hours.
An uncovered enabler bar on a resident's bed created a potential entrapment risk.
Sanitary conditions were inadequate due to strong urine odors in a resident's bathroom, a resident's room, and a second-floor hallway.
Jul 19, 2022Routine
Residents #1, #2, and #3 did not have an operable lamp or light source within reach at their bedside.
A cart containing combustible and flammable materials, including a paint can and drop cloth, was stored in front of hot water heaters.
Feb 1, 2022RoutineCleanReport
No deficiencies found during this inspection.
Apr 27, 2021RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Hsl Ephrata Subtenant LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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