Nursing HomeMedicaid Medicare 5-star

Grandview Center

Strong Medicare quality ratings; public reviewers often praise attentive and compassionate nursing staff. Still worth an in-person visit.

100 Chambers Street, Valley Falls · Cumberland, RI 02864|72 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 118 Google reviews

(401) 724-7500 Directions Website

Street View

Email Grandview Center to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Grandview Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: attentive and compassionate nursing staff and effective physical and occupational therapy teams. Review the component ratings and current source records before deciding.

Google Reviews

118 public Google reviews available

Grandview Center is frequently praised for its dedicated nursing and therapy staff, with many families highlighting the compassionate, professional care provided during rehabilitation and long-term stays. However, there are recurring reports of inconsistent staffing levels, slow response times for call lights, and concerns regarding the quality and variety of food. While many find the facility clean and welcoming, some visitors have noted that certain areas of the building are aging and in need of maintenance.

Quality Themes

Tap a score for details

Strengths

Attentive and compassionate nursing staff
Effective physical and occupational therapy teams
Welcoming and home-like atmosphere
Professional and informative communication with families

Concerns

Understaffing leading to slow response times for call lights (mentioned by 5 reviewers)
Poor food quality and lack of variety (mentioned by 4 reviewers)
Loss of personal belongings and clothing (mentioned by 2 reviewers)
Inconsistent staff knowledge regarding patient status (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 107 analyzed

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you typically keep families updated on their loved one's daily status to ensure everyone is on the same page?
2With the current staffing levels, what is the facility's protocol for managing call light response times during peak hours or shift changes?
3Given the recent feedback regarding dining, could you walk us through how you manage meal variety and accommodate specific dietary preferences or requests for residents?
4To help us feel more comfortable with the move, what specific systems do you have in place to track and safeguard residents' personal belongings and clothing?
5Since the health inspection report highlighted a few areas for improvement, could you share what specific steps the team has taken recently to address those findings?
6What does a typical afternoon look like for residents in terms of social engagement and activities to ensure they feel at home here?

Personalized based on this facility's data

Key Review Excerpts

“The staff of Office, Nursing, CNA, physical Therapists are among the very best in there field. Their compassion, dedication and teamwork with the patients both short-term and long-term, bring great comfort to The patients and families.”

Long-term resident's family · 2020★★★★★

“The therapy staff was very thorough and got moving in no time.”

Rehab patient · 2022★★★★★

“My mom gets very good care and I feel like she’s safe. The staff is very kind and caring to her. However, her clothes are constantly lost, even though we ask the staff not to do her laundry.”

Long-term resident's family · 2022★★★☆☆

Source: 107 Google reviews in the current analysis set; Google reports 118 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.33hrs

Registered nurses for medical care

Total Nursing

3.68hrs

90%

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

30%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility45.0%

Worse than Avg

Here

45.0%

12.8%

17.2%

Providence

13.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility8.5%

Better than Avg

Here

8.5%

15.4%

22.8%

Providence

24.2%

Residents needing more daily help over time

↓ Lower is better

This Facility6.1%

Better than Avg

Here

6.1%

13.9%

19.6%

Providence

18.5%

Residents whose walking got worse

↓ Lower is better

This Facility4.6%

Better than Avg

Here

4.6%

14.1%

16.8%

Providence

15.6%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.6%

Better than Avg

Here

12.6%

19.5%

16.7%

Providence

17.1%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

93.5%

94.1%

Providence

93.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.5%

Better than Avg

Here

95.5%

82.0%

79.0%

Providence

75.8%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility90.7%

Better than Avg

Here

90.7%

79.8%

78.2%

Providence

77.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

2.0%

Providence

1.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

26findings in history

Latest survey: 6 · near RI avg (8.7)

4 complaint-triggered findings

$7,901 in fines

Grandview Center has a concerning pattern with 8 complaint-triggered deficiencies, indicating families have filed reports about care problems. Recurring issues include care planning and quality standards, medication management, and quality of life services. While all violations show correction dates, problems persist across multiple surveys from 2023-2025, suggesting ongoing challenges with maintaining consistent care standards.

Sep 9, 2025Complaint1 finding

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Aug 21, 2025Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

May 7, 2025Complaint1 finding

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Aug 1, 2024Routine11 findings

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0685Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Aug 4, 2023Routine6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 13, 2023Complaint2 findings

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grandview Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

185 facilities nationwide

Chain avg rating: 2.4/5 · Rank 39 of 188

Ownership & Management

Owners

Genesis Ri Holdings LLC

Owner · Organization

100%

Fc-Gen Operations Investment LLC

Owner (parent company) · Organization

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorHebert, AngelaManagerGenesis Operations LLCAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(401) 724-7500

genesishcc.com

100 Chambers Street

Cumberland, RI 02864

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

118 reviews from families & visitors

Official Website

Visit genesishcc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.