Grandview Center
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 116 Google reviews
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What this means for your family
Grandview Center is highly regarded for its skilled rehabilitation and therapy programs, which have helped many residents recover effectively. However, families should be aware of recurring reports regarding slow call-light response times and inconsistent staffing. We recommend visiting during off-hours to observe staffing levels firsthand and asking management specifically about their protocols for tracking personal belongings.
Google Reviews
Google Reviews
116 reviews on Google“Grandview Center is frequently praised for its dedicated nursing and therapy staff, with many families highlighting the compassionate, professional care provided during rehabilitation and long-term stays. However, there are recurring reports of inconsistent staffing levels, slow response times for call lights, and concerns regarding the quality and variety of food. While many find the facility clean and welcoming, some visitors have noted that certain areas of the building are aging and in need of maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical and occupational therapy teams
- Welcoming and home-like atmosphere
- Professional and informative communication with families
Concerns
- Understaffing leading to slow response times for call lights (mentioned by 5 reviewers)
- Poor food quality and lack of variety (mentioned by 4 reviewers)
- Loss of personal belongings and clothing (mentioned by 2 reviewers)
- Inconsistent staff knowledge regarding patient status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you typically keep families updated on their loved one's daily status to ensure everyone is on the same page?
- 2With the current staffing levels, what is the facility's protocol for managing call light response times during peak hours or shift changes?
- 3Given the recent feedback regarding dining, could you walk us through how you manage meal variety and accommodate specific dietary preferences or requests for residents?
- 4To help us feel more comfortable with the move, what specific systems do you have in place to track and safeguard residents' personal belongings and clothing?
- 5Since the health inspection report highlighted a few areas for improvement, could you share what specific steps the team has taken recently to address those findings?
- 6What does a typical afternoon look like for residents in terms of social engagement and activities to ensure they feel at home here?
Personalized based on this facility's data
Key Review Excerpts
“The staff of Office, Nursing, CNA, physical Therapists are among the very best in there field. Their compassion, dedication and teamwork with the patients both short-term and long-term, bring great comfort to The patients and families.”
“The therapy staff was very thorough and got moving in no time.”
“My mom gets very good care and I feel like she’s safe. The staff is very kind and caring to her. However, her clothes are constantly lost, even though we ask the staff not to do her laundry.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grandview Center has a concerning pattern with 8 complaint-triggered deficiencies, indicating families have filed reports about care problems. Recurring issues include care planning and quality standards, medication management, and quality of life services. While all violations show correction dates, problems persist across multiple surveys from 2023-2025, suggesting ongoing challenges with maintaining consistent care standards.
Sep 9, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 21, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 7, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 1, 2024Routine11
Egress Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Aug 4, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 13, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
Grandview Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 39 of 188
Ownership & Management
Owners
Genesis Ri Holdings LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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