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Assisted Living

Madison House

Families consistently rate this highly — reviewers highlight friendly and compassionate staff. Schedule a visit to confirm the fit.

12215 Ne 128th St, Totem Lake · Kirkland, WA 98034100 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.4/5

based on 31 Google reviews

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What this means for your family

Madison House offers a beautiful, home-like environment with many active residents, but recent reports of staffing shortages and billing disputes are concerning. We strongly recommend that you verify the specific level of care your loved one requires and get all pricing agreements in writing before signing any contracts.

Google Reviews

Google Reviews

31 reviews on Google
Madison House generally receives high praise for its warm, welcoming staff and spacious, well-maintained living environment. However, families should be aware of significant, conflicting reports regarding the consistency of care, with some reviewers alleging serious issues with staffing levels and administrative transparency.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0Activities8.0MedsN/AMemory6.0Comms5.0Value3.0

Strengths

  • Friendly and compassionate staff
  • Spacious, clean, and well-maintained apartments
  • Strong activity programming and community atmosphere
  • Helpful move-in and administrative support

Concerns

  • Inadequate staffing levels to meet resident care needs (mentioned by 2 reviewers)
  • Lack of transparency and potential billing discrepancies (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.22019(12)3.32020(4)5.02022(1)5.02023(8)4.02024(4)5.02025(2)3.72026(3)

Distribution · 34 analyzed

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11 reviews posted between Mar 22, 2019Mar 22, 2019 · average 4.1

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the community atmosphere here; could you tell us more about the types of social activities or outings planned for the residents each week?
  • 2The apartments look incredibly spacious and well-maintained; how do you assist new residents with the transition and the physical move-in process?
  • 3Since we want to ensure Mom has consistent support, how do you manage staffing levels during the evening and overnight hours to ensure everyone's needs are met?
  • 4In the event of a sudden medical change or an emergency during the night, what is the specific protocol for getting care to a resident?
  • 5We value clear communication, so could you walk us through how monthly billing is presented and how you handle any questions regarding service charges?
  • 6It's great to see that management is active in responding to community feedback; how does the leadership team use resident or family input to make improvements to the facility?

Personalized based on this facility's data


Key Review Excerpts

The one-bedroom apartment is spacious, larger than those we found at other facilities we considered. I really was pleased with the activity programming and options.

Family member · 2024★★★★★

The nurses and certified nursing assistants (CNAs) at MH are not only incredibly compassionate but also uphold exceptionally high standards when it comes to caring for all the residents.

Family member · 2023★★★★★

This facility is good IF you don’t need any extra level of care. They do NOT have enough staff to cover how many residence they have.

Family member · 2020★★★★
Source: 31 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

7total
57deficiencies
Feb 18, 2026Fire

The inspection on 02/18/2026 confirms that all violations noted during the previous inspection (11/19/2025) have been corrected.

Abatement of Electrical HazardsIFC 603.2 2021Corrected Feb 18, 2026

The overhead light in the activity office storeroom is missing the cover and exposing the electrical wiring.

Extension CordsIFC 603.6 2021Corrected Feb 18, 2026

There was an extension cord utilized as permanent wiring in room 202.

Power SupplyIFC 603.9.2 2021Corrected Feb 18, 2026

The portable electric heater in the activity office is plugged into a power strip.

Grease ExtractorsIFC 606.3.2 2021Corrected Feb 18, 2026

There are two 2 inch gaps in the grease filters in the kitchen.

Inspection and MaintenanceIFC 705.2 2021Corrected Feb 18, 2026

Six resident room fire doors were blocked open preventing them from closing and latching.

Door OperationIFC 705.2.4 2021Corrected Feb 18, 2026

The fire rated cross corridor door near room 226 would not close and latch from the fully open position.

Testing and MaintenanceIFC 903.5 2021Corrected Feb 18, 2026

Missing inspection and flow test documentation; mixed sprinkler head types found in multiple rooms.

Nov 19, 2025Fire

Facility status was Disapproved on 11/19/2025. A follow-up inspection resulted in an Approved status on 02/18/2026.

Abatement of Electrical HazardsIFC 603.2 2021

Overhead light in activity office storeroom is missing cover, exposing wiring.

Extension CordsIFC 603.6 2021

Extension cord used as permanent wiring in room 202.

Power SupplyIFC 603.9.2 2021

Portable electric heater in activity office is plugged into a power strip.

Grease ExtractorsIFC 606.3.2 2021

Two 2-inch gaps in kitchen grease filters.

Inspection and MaintenanceIFC 705.2 2021

Resident room fire doors 437, 445, 459, 351, 324, and 307 were blocked open, preventing latching.

Door OperationIFC 705.2.4 2021

Fire rated cross corridor door near room 226 does not close and latch from fully open position.

Testing and MaintenanceIFC 903.5 2021

Missing documentation for annual sprinkler inspection and NFPA 25 forward flow test; mixed sprinkler head types found in club room, dining room, and President room.

Aug 1, 2025Inspection

A separate follow-up inspection letter dated 2025-10-10 indicates no deficiencies were found in the subsequent follow-up visit.; Facility administrator was unaware that bed rail gaps presented entrapment risks. Consultation provided regarding Medicaid policy disclosure requirements.

Electronic monitoring equipment Resident requested useWAC 388-78A-2690Corrected Sep 15, 2025

Failed to document the quarterly reevaluation in writing for electronic surveillance for Resident 5.

Retention of approved construction documentsWAC 388-78A-2900Corrected Sep 15, 2025

Failed to ensure Apartment 10 was approved by the department for occupancy.

Background checks Who is required to haveWAC 388-78A-2462Corrected Sep 15, 2025

Staff A and Staff D did not have documentation of completed national fingerprint background checks.

Required assisted living facility servicesWAC 388-78A-2170Corrected Sep 15, 2025

Facility failed to ensure 5 of 9 residents' medical devices (bed canes/side rails) were safe and free of entrapment hazards due to wide gaps between vertical bars.

LaundryWAC 388-78A-3040Corrected Sep 15, 2025

Two laundry rooms used by residents/staff lacked required mechanical ventilation to the outside.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Sep 15, 2025

Staff A, D, and F lacked documentation for required basic training, specialty training, continuing education, or Home Care Aide certification.

Resident rights Notice Policy on accepting medicaid as a payment sourceWAC 388-78A-2665

One resident lacked the required Medicaid policy acknowledgement documentation on a separate form.

Ongoing assessmentsWAC 388-78A-2100Corrected Sep 15, 2025

Failed to complete full assessments for Residents 3, 4, and 6, missing clinical needs, medications, or diagnosis documentation.

Administrator requirementsWAC 388-78A-2540Corrected Sep 15, 2025

Staff A (Administrator) lacked documentation of basic training requirements and Home Care Aide certification.

Service agreement planningWAC 388-78A-2130Corrected Sep 15, 2025

Service plans for Residents 3, 4, and 6 failed to include interventions for specific clinical needs or monitoring instructions.

Care Aide certification (HCA)Unspecified (Staff Training)Corrected Sep 15, 2025

Staff A did not complete the 70-hour basic training requirement and lacked HCA certification for the administrator position.

Mar 24, 2025Fire

The inspection on 12/30/2024 resulted in 'Disapproved' status. A follow-up inspection on 03/24/2025 noted that all violations from the previous inspection were corrected.

Admin Fire & Life Safety InspectionIFC 2021 319.5

Kitchen secured cable is not attached to Cooking Appliances on Casters.

Open electrical terminationsIFC 603.2.2, 2021

Broken/bent receptacle covers in dining room and 2nd floor med room.

Working Space and ClearanceIFC 603.4, 2021

Blocked electrical panels found in kitchen.

Owner's ResponsibilityIFC 701.6 2021

No established schedule for inspection of Fire-Rated construction provided.

Penetrations - Maintaining ProtectionIFC 703.1 2021

Penetrations found around pipe outside of room 300.

Door OperationIFC 705.2.4 2021

Stairwell doors by room 451 and 351 will not latch.

Testing and MaintenanceIFC 903.5 2021

Painted sprinkler head by room 351 and missing escutcheon outside room 351.

Chute Discharge ProtectionIFC 1103.4.9.5 2021

Laundry chutes need to be tested.

Fire Door Inspection and TestingNFPA 80

No schedule for annual fire door inspections provided.

Jun 18, 2024Inspection

Follow-up inspection conducted 06/18/2024 found no deficiencies; previous deficiencies listed were corrected.; Deficiencies based on staff and resident record reviews, interviews, and observations conducted in early 2024.; The facility is not required to submit a plan of correction for the consultation deficiency listed, but must return a 'Plan/Attestation Statement' for other deficiencies contained in the enclosed report.

Tuberculosis One testWAC 388-78A-2483-1
Tuberculosis Two step skin testingWAC 388-78A-2484-2
Ongoing assessmentsWAC 388-78A-2100

Facility failed to assess 3 of 3 sampled residents for their ability to use medical devices (bedrails/transfer poles) and failed to perform required risk assessments for these devices.

Food sanitationWAC 388-78A-2305Corrected Jan 31, 2024

2 of 14 sampled kitchen staff and caregivers (Staff E and Staff F) failed to maintain a current food handlers' card.

Tuberculosis One testWAC 388-78A-2483-2
Tuberculosis Two step skin testingWAC 388-78A-2484
Family assistance with medications and treatmentsWAC 388-78A-2290

Facility failed to complete written medication assistance plans for 4 of 4 sampled residents and failed to keep significant medications on-site for Resident 2.

Tuberculosis One testWAC 388-78A-2483
TuberculosisWAC 388-78A-2485

Facility failed to screen 5 of 5 sampled staff for TB upon hire; failed to screen 1 of 1 sampled staff (Staff D) for TB; failed to follow required procedures for staff with positive TB test results.

Medication servicesWAC 388-78A-2210

Facility failed to ensure 1 of 1 sampled resident (Resident 1) received medications in a safe manner; Medication Technician improperly measured topical medication.

Tuberculosis Two step skin testingWAC 388-78A-2484-1
StaffWAC 388-78A-2450

Facility failed to maintain continuing education training records for 2 of 2 sampled staff (Staff E and Staff U) to verify required hours.

Intermittent nursing services systemsWAC 388-78A-2320

Facility failed to obtain written consent for nurse delegation for Resident 8 and failed to implement required nurse delegation services for medication administration for Resident 1.

Apr 18, 2024Enforcement
$200.00Report

Civil fines of $200.00 for each violation, totaling $400.00.

Tuberculosis—One testWAC 388-78A-2483(1)(2)

The licensee failed to ensure one staff member was tested for tuberculosis. This was an uncorrected deficiency previously cited on February 14, 2024.

Tuberculosis—Two step skin testingWAC 388-78A-2484(1)(2)

The licensee failed to test one staff member for tuberculosis as required. This was an uncorrected deficiency previously cited on February 14, 2024.

Fire

The facility was initially disapproved on 11/22/2023, but a follow-up inspection on 1/8/2024 noted that all violations had been corrected.

Owner's Responsibility / Fire-resistance-rated constructionIFC 701.6

Missing schedule for inspection of Fire-Rated construction and annual inspection of fire-resistance-rated construction.

Penetrations - Maintaining ProtectionIFC 703.1

Observed issues in closet by resident room 215 and 3rd floor theater room.

Testing and Maintenance (Sprinkler systems)IFC 903.5

Quarterly inspection paperwork not provided.

Fusible Link and Sprinkler Head ReplacementIFC 904.12.5.3

Need to determine fuse link size and perform heat survey for kitchen hood.

Unobstructed and Unobscured (Fire extinguishers)IFC 906.6

2nd floor fire extinguisher needs to be relocated inside room.

Hangers and BracketsIFC 906.7

Fire extinguisher in copy room found on counter rather than on hanger.

Circuit Identification and AccessibilityNFPA 72 10.6.5.2

Fire alarm circuit breaker in electrical room is missing required lock device.

Fire Door Inspection and TestingNFPA 80

Missing schedule for fire door inspections; observed large gaps in doors 230 and 235.

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References & Resources

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