Madison House
Families consistently rate this highly — reviewers highlight friendly and compassionate staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
Madison House offers a beautiful, home-like environment with many active residents, but recent reports of staffing shortages and billing disputes are concerning. We strongly recommend that you verify the specific level of care your loved one requires and get all pricing agreements in writing before signing any contracts.
Google Reviews
Google Reviews
31 reviews on Google“Madison House generally receives high praise for its warm, welcoming staff and spacious, well-maintained living environment. However, families should be aware of significant, conflicting reports regarding the consistency of care, with some reviewers alleging serious issues with staffing levels and administrative transparency.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate staff
- Spacious, clean, and well-maintained apartments
- Strong activity programming and community atmosphere
- Helpful move-in and administrative support
Concerns
- Inadequate staffing levels to meet resident care needs (mentioned by 2 reviewers)
- Lack of transparency and potential billing discrepancies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the community atmosphere here; could you tell us more about the types of social activities or outings planned for the residents each week?
- 2The apartments look incredibly spacious and well-maintained; how do you assist new residents with the transition and the physical move-in process?
- 3Since we want to ensure Mom has consistent support, how do you manage staffing levels during the evening and overnight hours to ensure everyone's needs are met?
- 4In the event of a sudden medical change or an emergency during the night, what is the specific protocol for getting care to a resident?
- 5We value clear communication, so could you walk us through how monthly billing is presented and how you handle any questions regarding service charges?
- 6It's great to see that management is active in responding to community feedback; how does the leadership team use resident or family input to make improvements to the facility?
Personalized based on this facility's data
Key Review Excerpts
“The one-bedroom apartment is spacious, larger than those we found at other facilities we considered. I really was pleased with the activity programming and options.”
“The nurses and certified nursing assistants (CNAs) at MH are not only incredibly compassionate but also uphold exceptionally high standards when it comes to caring for all the residents.”
“This facility is good IF you don’t need any extra level of care. They do NOT have enough staff to cover how many residence they have.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 18, 2026Fire
The inspection on 02/18/2026 confirms that all violations noted during the previous inspection (11/19/2025) have been corrected.
The overhead light in the activity office storeroom is missing the cover and exposing the electrical wiring.
There was an extension cord utilized as permanent wiring in room 202.
The portable electric heater in the activity office is plugged into a power strip.
There are two 2 inch gaps in the grease filters in the kitchen.
Six resident room fire doors were blocked open preventing them from closing and latching.
The fire rated cross corridor door near room 226 would not close and latch from the fully open position.
Missing inspection and flow test documentation; mixed sprinkler head types found in multiple rooms.
Nov 19, 2025Fire
Facility status was Disapproved on 11/19/2025. A follow-up inspection resulted in an Approved status on 02/18/2026.
Overhead light in activity office storeroom is missing cover, exposing wiring.
Extension cord used as permanent wiring in room 202.
Portable electric heater in activity office is plugged into a power strip.
Two 2-inch gaps in kitchen grease filters.
Resident room fire doors 437, 445, 459, 351, 324, and 307 were blocked open, preventing latching.
Fire rated cross corridor door near room 226 does not close and latch from fully open position.
Missing documentation for annual sprinkler inspection and NFPA 25 forward flow test; mixed sprinkler head types found in club room, dining room, and President room.
Aug 1, 2025Inspection11Report
A separate follow-up inspection letter dated 2025-10-10 indicates no deficiencies were found in the subsequent follow-up visit.; Facility administrator was unaware that bed rail gaps presented entrapment risks. Consultation provided regarding Medicaid policy disclosure requirements.
Failed to document the quarterly reevaluation in writing for electronic surveillance for Resident 5.
Failed to ensure Apartment 10 was approved by the department for occupancy.
Staff A and Staff D did not have documentation of completed national fingerprint background checks.
Facility failed to ensure 5 of 9 residents' medical devices (bed canes/side rails) were safe and free of entrapment hazards due to wide gaps between vertical bars.
Two laundry rooms used by residents/staff lacked required mechanical ventilation to the outside.
Staff A, D, and F lacked documentation for required basic training, specialty training, continuing education, or Home Care Aide certification.
One resident lacked the required Medicaid policy acknowledgement documentation on a separate form.
Failed to complete full assessments for Residents 3, 4, and 6, missing clinical needs, medications, or diagnosis documentation.
Staff A (Administrator) lacked documentation of basic training requirements and Home Care Aide certification.
Service plans for Residents 3, 4, and 6 failed to include interventions for specific clinical needs or monitoring instructions.
Staff A did not complete the 70-hour basic training requirement and lacked HCA certification for the administrator position.
Mar 24, 2025Fire
The inspection on 12/30/2024 resulted in 'Disapproved' status. A follow-up inspection on 03/24/2025 noted that all violations from the previous inspection were corrected.
Kitchen secured cable is not attached to Cooking Appliances on Casters.
Broken/bent receptacle covers in dining room and 2nd floor med room.
Blocked electrical panels found in kitchen.
No established schedule for inspection of Fire-Rated construction provided.
Penetrations found around pipe outside of room 300.
Stairwell doors by room 451 and 351 will not latch.
Painted sprinkler head by room 351 and missing escutcheon outside room 351.
Laundry chutes need to be tested.
No schedule for annual fire door inspections provided.
Jun 18, 2024Inspection13Report
Follow-up inspection conducted 06/18/2024 found no deficiencies; previous deficiencies listed were corrected.; Deficiencies based on staff and resident record reviews, interviews, and observations conducted in early 2024.; The facility is not required to submit a plan of correction for the consultation deficiency listed, but must return a 'Plan/Attestation Statement' for other deficiencies contained in the enclosed report.
Facility failed to assess 3 of 3 sampled residents for their ability to use medical devices (bedrails/transfer poles) and failed to perform required risk assessments for these devices.
2 of 14 sampled kitchen staff and caregivers (Staff E and Staff F) failed to maintain a current food handlers' card.
Facility failed to complete written medication assistance plans for 4 of 4 sampled residents and failed to keep significant medications on-site for Resident 2.
Facility failed to screen 5 of 5 sampled staff for TB upon hire; failed to screen 1 of 1 sampled staff (Staff D) for TB; failed to follow required procedures for staff with positive TB test results.
Facility failed to ensure 1 of 1 sampled resident (Resident 1) received medications in a safe manner; Medication Technician improperly measured topical medication.
Facility failed to maintain continuing education training records for 2 of 2 sampled staff (Staff E and Staff U) to verify required hours.
Facility failed to obtain written consent for nurse delegation for Resident 8 and failed to implement required nurse delegation services for medication administration for Resident 1.
Apr 18, 2024Enforcement$200.00Report
Civil fines of $200.00 for each violation, totaling $400.00.
The licensee failed to ensure one staff member was tested for tuberculosis. This was an uncorrected deficiency previously cited on February 14, 2024.
The licensee failed to test one staff member for tuberculosis as required. This was an uncorrected deficiency previously cited on February 14, 2024.
—Fire
The facility was initially disapproved on 11/22/2023, but a follow-up inspection on 1/8/2024 noted that all violations had been corrected.
Missing schedule for inspection of Fire-Rated construction and annual inspection of fire-resistance-rated construction.
Observed issues in closet by resident room 215 and 3rd floor theater room.
Quarterly inspection paperwork not provided.
Need to determine fuse link size and perform heat survey for kitchen hood.
2nd floor fire extinguisher needs to be relocated inside room.
Fire extinguisher in copy room found on counter rather than on hanger.
Fire alarm circuit breaker in electrical room is missing required lock device.
Missing schedule for fire door inspections; observed large gaps in doors 230 and 235.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit koelschseniorcommunities.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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