Public Google reviewers rate this highly and often mention professional and welcoming marketing staff. Schedule a visit to confirm the fit.
based on 52 Google reviews
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Public Google reviewers rate Emerald Heights highly. Reviewers highlight: professional and welcoming marketing staff, active, resident-run clubs and diverse activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Emerald Heights is highly regarded by residents for its vibrant community, extensive activity programs, and beautiful wooded campus. While the marketing and sales staff receive consistent praise for their professionalism and helpfulness, some visitors have reported negative experiences with front-gate staff and concerns regarding entry policies.
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Key Review Excerpts
“Living at Emerald Heights is like living on a cruise ship with your friends!”
“I’d been rather dreading going to visit independent living facilities with my Mom, but now that I’ve experience Emerald Heights I can’t imagine why. Perhaps it was the person who gave us the tour, Cindy Leung.”
“Emerald Heights was by far the best by a number of measures: financially for cost per square foot of apartment space, most beautiful campus and natural setting, friendliest and most welcoming people.”
Source: WA Dept. of Social & Health Services
Initial inspection on 09/16/2025 resulted in a 'Disapproved' status. A follow-up inspection on 10/30/2025 confirmed all previous violations were corrected.
14 fire rated doors were found propped open.
Missing documentation for 5-year FDC Hydro Test.
Missing documentation for 5-year internal pipe test, 3-year dry system full flow test, annual trip test, and annual forward flow test.
Kitchen gas stove was not tethered to the wall.
Separate follow-up inspection letter indicates that deficiencies from determination 63713 were corrected by 2025-10-20.; The document identifies the licensee as EASTSIDE RETIREMENT ASSOCIATION. The signature date on the Plan/Attestation Statement is 9/2/2025.
Facility failed to follow proper sanitation procedures in the kitchen.
Kitchen staff failed to change gloves or wash hands between handling dirty and clean dishes.
Facility failed to notify healthcare provider of a resident's abnormal blood sugar levels.
Facility failed to ensure 8 sampled staff completed required continuing education.
Facility failed to ensure apartment entry doors were safely operated; residents reported them too heavy and causing injuries.
Facility failed to properly document TB screening for 1 sampled staff member.
Facility was aware that apartment entry doors were heavy and residents had reported issues in council meetings, but the facility was unaware that multiple residents had been injured operating these doors.
Inspection on 05/05/2025 confirms all violations noted during previous inspection on 03/17/2025 have been corrected.
Double doors in corridor by room 116 will not latch.
Facility needs to perform an inspection regarding Fire-Rate-Construction to determine UL fire blocking.
Deep fryer found next to open flame broiler without required separation.
Open wires found above room 217 coming out of flex tubing.
2nd floor, water drinking station exceeding past 4 inches into circulation path.
There is a follow-up letter dated 05/21/2024 confirming all deficiencies listed (and others) were corrected.
Facility failed to provide 38 of 38 residents with a copy of the facility's policy for acceptance of Medicaid as a payment source.
Facility failed to ensure 3 of 6 staff members were screened for TB within three days of employment.
Facility failed to implement infection control policies (Respiratory Protection Program/fit testing) for 38 of 38 residents, placing them at risk of infectious disease.
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WA DSHS — View Official Record
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