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Assisted Living

Emerald Heights

Families consistently rate this highly — reviewers highlight professional and welcoming marketing staff. Schedule a visit to confirm the fit.

10901 176th Circle Ne, Education Hill · Redmond, WA 9805274 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.3/5

based on 48 Google reviews

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What this means for your family

Emerald Heights offers a highly active, resort-like lifestyle that many residents find fulfilling. However, families should be aware that while the marketing team is excellent, some visitors have reported rude interactions at the front gate. We recommend scheduling your visits in advance and observing the gate staff behavior during your initial tour.

Google Reviews

Google Reviews

48 reviews on Google
Emerald Heights is highly regarded by residents for its vibrant community, extensive activity programs, and beautiful wooded campus. While the marketing and sales staff receive consistent praise for their professionalism and helpfulness, some visitors have reported negative experiences with front-gate staff and concerns regarding entry policies.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities9.0MedsN/AMemoryN/AComms8.0Value7.0

Strengths

  • Professional and welcoming marketing staff
  • Active, resident-run clubs and diverse activities
  • Beautiful, well-maintained wooded campus
  • High-quality dining options

Concerns

  • Rude or unprofessional behavior by front-gate/entrance staff (mentioned by 3 reviewers)
  • Perceived lack of transparency or fairness in the admissions/waiting list process (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02015(4)5.02017(2)1.32018(6)5.02022(4)2.02024(8)4.62025(40)4.62026(38)

Distribution · 102 analyzed

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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to shape the daily experience here?
  • 2With your beautiful wooded campus, what are some of the most popular resident-led clubs or outdoor activities that help new members feel at home?
  • 3Could you walk us through the steps of your admissions process so we can understand how waitlist priority is determined?
  • 4We’ve heard great things about your dining program; could you tell us more about how you incorporate resident feedback into your menu planning?
  • 5Since first impressions are important, what steps are you taking to ensure that the welcome experience at the front entrance is as warm and professional as the rest of your staff?
  • 6In the event of a medical concern, what is your protocol for communicating with family members and coordinating care with local providers?

Personalized based on this facility's data


Key Review Excerpts

Living at Emerald Heights is like living on a cruise ship with your friends!

Resident · 2026★★★★★

I’d been rather dreading going to visit independent living facilities with my Mom, but now that I’ve experience Emerald Heights I can’t imagine why. Perhaps it was the person who gave us the tour, Cindy Leung.

Prospective resident's child · 2026★★★★★

Emerald Heights was by far the best by a number of measures: financially for cost per square foot of apartment space, most beautiful campus and natural setting, friendliest and most welcoming people.

Resident · 2025★★★★★
Source: 48 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

4total
19deficiencies
Oct 30, 2025Fire

Initial inspection on 09/16/2025 resulted in a 'Disapproved' status. A follow-up inspection on 10/30/2025 confirmed all previous violations were corrected.

Appliance Connection to Building PipingIFC 606.4 2021

Kitchen gas stove was not tethered to the wall.

Testing and Maintenance (Sprinkler Systems)IFC 903.5 2021

Missing documentation for 5-year internal pipe test, 3-year dry system full flow test, annual trip test, and annual forward flow test.

Inspection and Maintenance (Fire Doors)IFC 705.2 2021

14 fire rated doors were found propped open.

Inspection and Maintenance (Fire Department Connections)IFC 912.7 2021

Missing documentation for 5-year FDC Hydro Test.

Aug 25, 2025Inspection

Separate follow-up inspection letter indicates that deficiencies from determination 63713 were corrected by 2025-10-20.; The document identifies the licensee as EASTSIDE RETIREMENT ASSOCIATION. The signature date on the Plan/Attestation Statement is 9/2/2025.

Food sanitationWAC 388-78A-2305Corrected Oct 8, 2025

Facility failed to follow proper sanitation procedures in the kitchen.

Tuberculosis One testWAC 388-78A-2483Corrected Oct 8, 2025

Facility failed to properly document TB screening for 1 sampled staff member.

Applicability requirements for physical plantWAC 388-78A-2851

Facility failed to ensure apartment entry doors were safely operated; residents reported them too heavy and causing injuries.

Corrected Oct 8, 2025

Facility was aware that apartment entry doors were heavy and residents had reported issues in council meetings, but the facility was unaware that multiple residents had been injured operating these doors.

Hands and arms When to washWAC 246-215-02310Corrected Oct 8, 2025

Kitchen staff failed to change gloves or wash hands between handling dirty and clean dishes.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Oct 8, 2025

Facility failed to ensure 8 sampled staff completed required continuing education.

Coordination of health care servicesWAC 388-78A-2350Corrected Oct 8, 2025

Facility failed to notify healthcare provider of a resident's abnormal blood sugar levels.

May 5, 2025Fire

Inspection on 05/05/2025 confirms all violations noted during previous inspection on 03/17/2025 have been corrected.

Penetrations - Maintaining ProtectionIFC 703.1Corrected May 5, 2025

Facility needs to perform an inspection regarding Fire-Rate-Construction to determine UL fire blocking.

Horizontal ProjectionsIFC 1003.3.3Corrected May 5, 2025

2nd floor, water drinking station exceeding past 4 inches into circulation path.

Open electrical terminationsIFC 603.2.2Corrected May 5, 2025

Open wires found above room 217 coming out of flex tubing.

Door OperationIFC 705.2.4Corrected May 5, 2025

Double doors in corridor by room 116 will not latch.

Commercial Cooking SystemsIFC 904.13Corrected May 5, 2025

Deep fryer found next to open flame broiler without required separation.

Feb 27, 2024Inspection

There is a follow-up letter dated 05/21/2024 confirming all deficiencies listed (and others) were corrected.

Resident rights Notice Policy on accepting medicaidWAC 388-78A-2665Corrected Apr 11, 2024

Facility failed to provide 38 of 38 residents with a copy of the facility's policy for acceptance of Medicaid as a payment source.

Infection controlWAC 388-78A-2610Corrected Apr 11, 2024

Facility failed to implement infection control policies (Respiratory Protection Program/fit testing) for 38 of 38 residents, placing them at risk of infectious disease.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Apr 11, 2024

Facility failed to ensure 3 of 6 staff members were screened for TB within three days of employment.

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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