Emerald Heights
Families consistently rate this highly — reviewers highlight professional and welcoming marketing staff. Schedule a visit to confirm the fit.
based on 48 Google reviews
Watch Emerald Heights
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Emerald Heights offers a highly active, resort-like lifestyle that many residents find fulfilling. However, families should be aware that while the marketing team is excellent, some visitors have reported rude interactions at the front gate. We recommend scheduling your visits in advance and observing the gate staff behavior during your initial tour.
Google Reviews
Google Reviews
48 reviews on Google“Emerald Heights is highly regarded by residents for its vibrant community, extensive activity programs, and beautiful wooded campus. While the marketing and sales staff receive consistent praise for their professionalism and helpfulness, some visitors have reported negative experiences with front-gate staff and concerns regarding entry policies.”
Quality Themes
Tap a score for detailsStrengths
- Professional and welcoming marketing staff
- Active, resident-run clubs and diverse activities
- Beautiful, well-maintained wooded campus
- High-quality dining options
Concerns
- Rude or unprofessional behavior by front-gate/entrance staff (mentioned by 3 reviewers)
- Perceived lack of transparency or fairness in the admissions/waiting list process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to shape the daily experience here?
- 2With your beautiful wooded campus, what are some of the most popular resident-led clubs or outdoor activities that help new members feel at home?
- 3Could you walk us through the steps of your admissions process so we can understand how waitlist priority is determined?
- 4We’ve heard great things about your dining program; could you tell us more about how you incorporate resident feedback into your menu planning?
- 5Since first impressions are important, what steps are you taking to ensure that the welcome experience at the front entrance is as warm and professional as the rest of your staff?
- 6In the event of a medical concern, what is your protocol for communicating with family members and coordinating care with local providers?
Personalized based on this facility's data
Key Review Excerpts
“Living at Emerald Heights is like living on a cruise ship with your friends!”
“I’d been rather dreading going to visit independent living facilities with my Mom, but now that I’ve experience Emerald Heights I can’t imagine why. Perhaps it was the person who gave us the tour, Cindy Leung.”
“Emerald Heights was by far the best by a number of measures: financially for cost per square foot of apartment space, most beautiful campus and natural setting, friendliest and most welcoming people.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 30, 2025Fire
Initial inspection on 09/16/2025 resulted in a 'Disapproved' status. A follow-up inspection on 10/30/2025 confirmed all previous violations were corrected.
Kitchen gas stove was not tethered to the wall.
Missing documentation for 5-year internal pipe test, 3-year dry system full flow test, annual trip test, and annual forward flow test.
14 fire rated doors were found propped open.
Missing documentation for 5-year FDC Hydro Test.
Aug 25, 2025Inspection
Separate follow-up inspection letter indicates that deficiencies from determination 63713 were corrected by 2025-10-20.; The document identifies the licensee as EASTSIDE RETIREMENT ASSOCIATION. The signature date on the Plan/Attestation Statement is 9/2/2025.
Facility failed to follow proper sanitation procedures in the kitchen.
Facility failed to properly document TB screening for 1 sampled staff member.
Facility failed to ensure apartment entry doors were safely operated; residents reported them too heavy and causing injuries.
Facility was aware that apartment entry doors were heavy and residents had reported issues in council meetings, but the facility was unaware that multiple residents had been injured operating these doors.
Kitchen staff failed to change gloves or wash hands between handling dirty and clean dishes.
Facility failed to ensure 8 sampled staff completed required continuing education.
Facility failed to notify healthcare provider of a resident's abnormal blood sugar levels.
May 5, 2025Fire
Inspection on 05/05/2025 confirms all violations noted during previous inspection on 03/17/2025 have been corrected.
Facility needs to perform an inspection regarding Fire-Rate-Construction to determine UL fire blocking.
2nd floor, water drinking station exceeding past 4 inches into circulation path.
Open wires found above room 217 coming out of flex tubing.
Double doors in corridor by room 116 will not latch.
Deep fryer found next to open flame broiler without required separation.
Feb 27, 2024Inspection
There is a follow-up letter dated 05/21/2024 confirming all deficiencies listed (and others) were corrected.
Facility failed to provide 38 of 38 residents with a copy of the facility's policy for acceptance of Medicaid as a payment source.
Facility failed to implement infection control policies (Respiratory Protection Program/fit testing) for 38 of 38 residents, placing them at risk of infectious disease.
Facility failed to ensure 3 of 6 staff members were screened for TB within three days of employment.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit emeraldheights.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Redmond Heights Senior Living
2.1 miAssisted Living · Redmond, WA
Aegis Lodge of Kirkland
3.9 miAssisted Living · Kirkland, WA
Fairwinds Brittany Park
4.5 miAssisted Living · Woodinville, WA
Merrill Gardens at Kirkland
4.8 miAssisted Living · Kirkland, WA
Alpha Supported Living Services South Branch (king)
4.8 miSupported Living · Bothell, WA
Aegis Living Kirkland Waterfront
5.1 miAssisted Living · Kirkland, WA