Limited public data on Empress Senior Living at Laurelhurst. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 30 Google reviews

Email Empress Senior Living at Laurelhurst to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Every family's needs are unique. We encourage you to visit Empress Senior Living at Laurelhurst in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Empress Senior Living is a boutique-style community praised for its modern, clean facilities and convenient location in the Laurelhurst neighborhood. While many families report high satisfaction with the staff's warmth and the variety of activities, there are significant, recurring reports of poor care quality, staffing shortages, and issues with resident safety and personal property security.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My mother lived at Empress through the end of her life. The new management made a world of difference to the quality of her care. Hiring excellent caregivers and leadership staff that truly supported her needs.”
“The care staff are not properly trained, park residents in front of elevator and leave them there to fend for themselves. When residents push their pendants for help, the care staff clear the call but don’t help the resident.”
“Within the first two weeks, her jewelry began disappearing, including a ruby ring she had worn daily for over ten years and never removed. Management offered no help or accountability, even suggesting she might have misplaced or traded items.”
Source: WA Dept. of Social & Health Services
The facility also had a follow-up inspection on 08/20/2025 (Compliance Determination 64404) where it was found that the specific deficiencies related to WAC 388-78A-2600-2-i and 388-78A-2600-1-b had been corrected.
The facility failed to develop and implement policies to ensure Memory Care Unit residents were not allowed to elope, resulting in one resident wandering off-site.
A follow-up letter dated 03/03/2025 states that all listed deficiencies (under Compliance Determination 52756 and 55681) were corrected.
Facility failed to ensure a staff member (Staff B) renewed their background check every two years; staff worked 501 days with an expired check.
Facility failed to document or create a safety plan for a resident's new surgical hemodialysis access (catheter and fistula), despite staff knowledge of appointments.
Facility failed to ensure a staff member (Staff E) completed a background check prior to working in the facility.
A separate follow-up letter indicates these deficiencies were verified as corrected on 2023-10-17.
Facility failed to ensure 1 of 5 sampled staff initiated TB screening within 3 days of employment.
Facility failed to ensure menus were written at least one week in advance and posted or delivered to resident rooms; residents reported not knowing dinner menu in advance.
Facility failed to ensure an Adult Portable Bed Rail was securely fastened, covered, and did not pose a safety risk for a resident.
The inspection on 08/14/2023 confirms that all violations from the 03/02/2023 inspection were corrected.
Facility unable to provide documentation for the annual fire alarm system testing.
Facility unable to provide documentation for annual servicing of the emergency generator.
Missing CO detectors in first floor fireplace room, basement fireplace room, and water heater room.
Facility unable to provide documentation for the annual sprinkler system inspection.
Facility unable to provide documentation for required smoke detector sensitivity testing.
Facility unable to provide documentation for the 4-year fire and smoke damper inspection.
Facility unable to provide documentation of annual fire wall inspection.
Facility unable to provide documentation for monthly carbon monoxide detector testing.
Memory care dining room doors and serenity room door do not close properly.
Facility unable to provide documentation of annual fire door inspection.
Facility unable to provide documentation for annual 90-minute power test for emergency lights.
An amended letter dated 04/10/2023 indicates the deficiency was corrected and the facility now meets licensing requirements.
The facility failed to implement a Respiratory Protection Program (RPP) and failed to conduct required respirator mask fit testing for staff.
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit leisurecare.com
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Aegis Living Laurelhurst
< 1 miAssisted Living · Seattle, WA
Merrill Gardens at the University
< 1 miAssisted Living · Seattle, WA
Ida Culver House Ravenna
< 1 miAssisted Living · Seattle, WA
Aegis Living at Ravenna
2.0 miAssisted Living · Seattle, WA
Greenlake Emerald City
2.0 miAssisted Living · Seattle, WA
Hearthstone
2.2 miAssisted Living · Seattle, WA