Empress Senior Living at Laurelhurst
Limited public data on Empress Senior Living at Laurelhurst. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 29 Google reviews
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What this means for your family
While the facility offers a beautiful environment and engaging social calendar, the recurring reports of neglect and missing personal property are significant red flags. We strongly advise families to conduct unannounced visits and specifically ask management about their security protocols for resident belongings and their internal process for investigating care complaints.
Google Reviews
Google Reviews
29 reviews on Google“Empress Senior Living is a boutique-style community praised for its modern, clean facilities and convenient location in the Laurelhurst neighborhood. While many families report high satisfaction with the staff's warmth and the variety of activities, there are significant, recurring reports of poor care quality, staffing shortages, and issues with resident safety and personal property security.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-designed facility
- Excellent location near amenities and parks
- Engaging activity and social programs
- Warm and welcoming atmosphere
Concerns
- Inadequate care and slow response times to call lights (mentioned by 2 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
- Staff training and engagement issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2Given the facility's proximity to local parks and amenities, what kind of outings or community-integrated activities are currently on the calendar?
- 3What is your current protocol for monitoring call lights, and how do you ensure that residents receive timely assistance when they need it?
- 4With your focus on maintaining a modern and welcoming environment, what specific steps do you take to ensure residents' personal belongings are kept secure?
- 5Since memory care is a specialized area, could you walk me through the specific training and engagement strategies your staff uses to support those residents?
- 6How do you approach ongoing staff training to ensure that the team remains highly engaged and responsive to the unique needs of each resident?
Personalized based on this facility's data
Key Review Excerpts
“My mother lived at Empress through the end of her life. The new management made a world of difference to the quality of her care. Hiring excellent caregivers and leadership staff that truly supported her needs.”
“The care staff are not properly trained, park residents in front of elevator and leave them there to fend for themselves. When residents push their pendants for help, the care staff clear the call but don’t help the resident.”
“Within the first two weeks, her jewelry began disappearing, including a ruby ring she had worn daily for over ten years and never removed. Management offered no help or accountability, even suggesting she might have misplaced or traded items.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 25, 2025Investigation
The facility also had a follow-up inspection on 08/20/2025 (Compliance Determination 64404) where it was found that the specific deficiencies related to WAC 388-78A-2600-2-i and 388-78A-2600-1-b had been corrected.
The facility failed to develop and implement policies to ensure Memory Care Unit residents were not allowed to elope, resulting in one resident wandering off-site.
Jan 17, 2025Inspection
A follow-up letter dated 03/03/2025 states that all listed deficiencies (under Compliance Determination 52756 and 55681) were corrected.
Facility failed to ensure a staff member (Staff B) renewed their background check every two years; staff worked 501 days with an expired check.
Facility failed to document or create a safety plan for a resident's new surgical hemodialysis access (catheter and fistula), despite staff knowledge of appointments.
Facility failed to ensure a staff member (Staff E) completed a background check prior to working in the facility.
Aug 29, 2023Inspection
A separate follow-up letter indicates these deficiencies were verified as corrected on 2023-10-17.
Facility failed to ensure 1 of 5 sampled staff initiated TB screening within 3 days of employment.
Facility failed to ensure menus were written at least one week in advance and posted or delivered to resident rooms; residents reported not knowing dinner menu in advance.
Facility failed to ensure an Adult Portable Bed Rail was securely fastened, covered, and did not pose a safety risk for a resident.
Aug 14, 2023Fire11Report
The inspection on 08/14/2023 confirms that all violations from the 03/02/2023 inspection were corrected.
Facility unable to provide documentation of annual fire door inspection.
Facility unable to provide documentation for the 4-year fire and smoke damper inspection.
Facility unable to provide documentation for the annual fire alarm system testing.
Facility unable to provide documentation for required smoke detector sensitivity testing.
Facility unable to provide documentation for monthly carbon monoxide detector testing.
Facility unable to provide documentation for annual servicing of the emergency generator.
Facility unable to provide documentation of annual fire wall inspection.
Memory care dining room doors and serenity room door do not close properly.
Facility unable to provide documentation for the annual sprinkler system inspection.
Missing CO detectors in first floor fireplace room, basement fireplace room, and water heater room.
Facility unable to provide documentation for annual 90-minute power test for emergency lights.
Feb 22, 2023Investigation
An amended letter dated 04/10/2023 indicates the deficiency was corrected and the facility now meets licensing requirements.
The facility failed to implement a Respiratory Protection Program (RPP) and failed to conduct required respirator mask fit testing for staff.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit leisurecare.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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