Mackenzie Place - Colorado Springs
Families consistently rate this highly — reviewers highlight resort-style amenities and beautiful grounds. Schedule a visit to confirm the fit.
based on 114 Google reviews

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What this means for your family
MacKenzie Place offers an impressive array of resort-style amenities and high-quality dining that many residents enjoy. However, families should be aware of recent reports regarding administrative friction and maintenance delays; we recommend touring the facility and specifically observing the front office interactions and asking about their process for addressing maintenance requests.
Google Reviews
Google Reviews
114 reviews on Google“MacKenzie Place is a large, resort-style senior living community that many residents and families praise for its upscale amenities, beautiful grounds, and active social environment. However, recent reviews highlight significant concerns regarding administrative professionalism, specifically citing rude front-desk staff and occasional issues with facility maintenance and responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Resort-style amenities and beautiful grounds
- High-quality dining and restaurant options
- Warm and attentive caregiving staff
- Strong sense of community and social activities
Concerns
- Rude or unhelpful front desk and administrative staff (mentioned by 3 reviewers)
- Inconsistent maintenance and responsiveness to facility issues (mentioned by 2 reviewers)
- High cost and perceived 'money grab' culture (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the beautiful resort-style amenities here, what are some of the most popular social activities or community events that residents are currently participating in?
- 2How does your administrative team ensure clear and consistent communication with families regarding updates or changes in a resident's care plan?
- 3Could you walk me through the process for reporting and resolving maintenance requests to ensure the facility stays well-maintained for all residents?
- 4I noticed your team engages with feedback online; how do you incorporate family input and suggestions into your daily operations?
- 5Since the cost structure is a significant investment, could you help me understand exactly what is included in the monthly fee and how you ensure transparency regarding any potential future rate adjustments?
- 6What is your protocol for handling medical emergencies or urgent health needs, and how do you keep family members informed during those moments?
Personalized based on this facility's data
Key Review Excerpts
“The staff at MacKenzie Place is amazing! Their values are evident in every one of their employees' character.”
“It’s unfortunate she has to be in a memory care unit, but I’m happy this is where she is and thankful for their tender and loving care.”
“The heating unit has been out since February 17th in my client's apartment, she currently has three space heaters. This is totally absurd considering what they charge for rent.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Nov 29, 2023Complaint
A revisit survey was completed on 11/29/23 for all previous deficiencies cited on 6/28/23. No deficiencies were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Jun 28, 2023Complaint
A relicensure survey, with complaint #CO30646, was completed on 6/28/23. Deficiencies were cited. Based on interviews and record review, the residence failed to comply with authorized practitioner orders associated with medication administration, affecting three of three sample residents (#1-#3).Findings include:1. Reference and Residence Policiesa. The residence' s medication administration policy, updated March 2022, read in part: "each resident will have a monthly medication administration record with exact (practitioner' s) orders for each prescribed medication ... the (residence) will provide the medications to a resident in the form they are prescribed."2. Resident #2 was admitted to the residence on 12/2/21, with a diagnosis of neuralgia. A written practitioner' s order, dated 5/2.. Based on observations, interviews and record reviews, the residence failed to ensure the qualified medication administration personnel (QMAP) did not perform decision making regarding PRN or "as needed" medication administration, affecting one sample resident (#1) in the secured environment who was administered PRN medication ten times in June 2023 although unable to request it.Findings include:1. References and Residence Policya. The residence' s medication services policy, updated March 2022, read in part: "unless the (practitioner) had indicated that a resident is able to identify the need for the medication at the time the order was issued, unlicensed staff shall not .. Based on record review and interview, the residence failed to ensure the house rules listed all possible actions which may have been taken by the residence if any rule was knowingly violated by a resident and failed to address marijuana usage, affecting 70 current residents.Findings include:On 6/28/23 at 9:16 a.m., an environmental tour revealed the house rules were not posted anywhere in the residence.On 6/28/23 at 9:55 a.m., the general manager (GM) placed the house rules in a publicly visible location near the residence dining room. However, the house rules did not list all possible actions which may have been taken by the residence if a resident knowingly violated the house rules. On 6/.. Based on record review and interviews, the residence failed to ensure the resident roster contained emergency contact information along with a residence diagram showing room locations, affecting 70 current residents.Findings include: On 6/28/23 at approximately 8:42 a.m., the residence' s roster was provided. However, the roster did not include emergency contact information or a residence diagram showing room locations. On 6/28/23 at 3:15 p.m., the general manager (GM) stated the resident roster she had provided was retrieved from the residence' s electronic health information system and there were no other rosters available.On 6/28/23 at 4:56 p.m., the administrator stated that.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.14.29 All prescribed and PRN medications shall be listed and recorded on a medication administration record (MAR) which contains the name and date of birth of the resident, the resident' s room location, any known allergies, and the name and telephone number of the resident' s authorized practitioner. (A) The medication administration record shall reflect the name, strength, dosage, and mode of administration of each medication, the ..
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit leisurecare.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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