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Nursing HomeMedicaid Investigative

Pikes Peak Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2719 N Union Blvd, East Colorado Springs · Colorado Springs, CO 80909210 bedsLicensed & Active
Source: CO CDPHE — view official record
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 38 Google reviews

5
4
3
2
1
Pikes Peak Post Acute Nursing Home in Colorado Springs, CO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (12 vs median 7)
  • High staff turnover (62%)

Bottom 25% in CO · Below recommended RN staffing · Worst in PACS GROUP chain · $89,318 in fines · Abuse citation

Source: Medicare data

What this means for your family

The Lodge at Palmer Point is highly recommended for families seeking a small, intimate environment with exceptional staff-to-resident ratios. While the facility has a strong reputation for end-of-life and dementia care, we recommend scheduling a tour to observe the current staff dynamics firsthand to ensure they align with your expectations for professionalism.

Google Reviews

Google Reviews

38 reviews on Google
The Lodge at Palmer Point is a highly-regarded residential assisted living facility known for its home-like atmosphere and personalized, attentive care. Families frequently praise the owner, Linda, and her staff for their compassionate communication and ability to manage complex needs, including hospice and dementia care. While the vast majority of feedback is glowing, prospective families should be aware of isolated historical reports regarding staff professionalism and facility maintenance.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean8.0Activities8.0MedsN/AMemory9.0Comms10.0ValueN/A

Strengths

  • Warm, compassionate, and attentive staff
  • High staff-to-resident ratio
  • Home-cooked, high-quality meals
  • Clean, beautiful, and well-maintained residential setting
  • Proactive and transparent communication with families

Concerns

  • Historical reports of unprofessional staff behavior or tension (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)3.33.7'20(3)5.05.0'23(7)5.05.0'25(4)5.0'26(8)

Distribution · 41 analyzed

5
38
4
1
3
0
2
0
1
2

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's 1-star CMS health inspection rating, what specific steps have been taken recently to improve compliance and quality of care?
  • 2I noticed there have been some state violations over the past year; could you walk me through the process of how you address and resolve these types of regulatory concerns?
  • 3While the atmosphere feels very welcoming, how do you foster a professional environment and ensure consistent, respectful communication among all staff members?
  • 4With a capacity of 210 residents, how do you ensure that each individual receives the personalized attention and care that your online reviews highlight?
  • 5What does a typical daily activity schedule look like to keep residents engaged and connected within such a large community?
  • 6How are medical emergencies or sudden changes in a resident's health handled, and how quickly can we expect to be notified by the clinical team?

Personalized based on this facility's data


Key Review Excerpts

The staff was very communicative, we always knew of any issues and worked together to resolve them. In his final days I know he was comfortable and well cared for.

Memory care family member · 2024★★★★★

The small number of residents make it very personal, and the staff to resident ratio is hard to beat. The owner, Linda, was very quick to respond to our initial inquiry, and very thorough in answering all of our questions.

Long-term resident's family · 2023★★★★★

They are thorough with their care and they are extremely attentive to his needs. They do an excellent job of communicating with my mom regarding his needs.

Memory care family member · 2025★★★★★
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
15.4%
CO
20.0%
El paso
14.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
19.5%
CO
11.3%
El paso
14.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
12.1%
CO
8.5%
El paso
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
14.4%
CO
13.8%
El paso
15.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.4%
CO
21.7%
El paso
17.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.3%
CO
14.4%
El paso
14.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.7%
Worse than Avg
Here
68.7%
US
81.8%
CO
76.3%
El paso
83.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.6%
Worse than Avg
Here
69.6%
US
79.7%
CO
75.6%
El paso
82.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
CO
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
4penalties
Above state avg (8.8)
11 complaint-triggered
$89,318 in fines

Families have filed complaints leading to serious findings including a severe nutrition deficiency and multiple incidents of inadequate abuse protection that have recurred across several years. The facility shows persistent problems with resident safety and accident prevention, infection control, and care planning, with issues spanning from 2022 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like abuse prevention suggests ongoing systemic challenges that families should carefully consider.

Nov 20, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Jan 30, 2025Routine
10
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jan 30, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 17, 2024Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 14, 2024Complaint
1
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Nov 29, 2023Complaint
3
0657Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Federal Penalties

Fine

Sep 17, 2024

$39,917

Payment Denial

Sep 17, 2024

28-day denial

Fine

Sep 5, 2023

$49,401

Payment Denial

Sep 5, 2023

63-day denial

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

6total
3deficiencies
May 20, 2025Complaint
CleanReport

No deficiencies found during this inspection.

May 2, 2025Follow-up
N/A0000 & 9999

*** CITATION TEXT NOT FOUND *** A document revisit was completed with all deficiencies being corrected. No other deficiencies were cited and no response is needed.

Apr 10, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 10, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Feb 20, 2025Routine
N/A0000, 0222, 0293 and 7 more

All observations were corrected during survey: Extension cord in use Room 406, Heater (not plugged in) in the dining room, Multiple refrigerators plugged into power strips, Fresh air vent to boiler room blocked. Based on observation and staff interview during the survey, it was determined that the facility failed to maintain the kitchen cooking appliance locations in accordance with National Fire Protection Association (NFPA) Standard 96. This was evidenced by the following:1.The stove tether needs to be connected to the wall and the appliance.NFPA 96, 12... Based on observation and staff interviews during the course of the survey, it was determined that the facility failed to maintain corridor doors in accordance with the Life Safety Code NFPA 1011.Kitchen fire door not closing from all positions.NFPA 101, 19.3.6.3.1 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of ve.. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1.100 Hallway 15-second delay egress door non-compliant. Door did not function under normal conditions. Door tested and dropped with fire alarm. NFPA 1.. Based on observations and records review, it was determined that the facility failed to maintain smoke barrier protecton in accordance with NFPA 101.1.Ceiling penetration in the main janitor closet.2.Penetrations in the basement storage room need to be sealed.NFPA 101, Section 8.5.1, in part, smoke barriers shall be provided to subdi.. Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25 and NFPA 1011.North dining sprinkler head painted. Crooked sprinkler head. Open penetration next to the sprinkler.2.Soiled utility room dirty head.3.300 .. Based on record review and staff interviews during the survey, it was determined that the facility failed to maintain emergency power systems in accordance with Section 9.1.3 of the Life Safety Code and the referenced NFPA 110, Standard for Emergency and Standby Power Systems Chapter 8.1.Generator Missing Reports from June 20248.4.1* EPS.. Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6. 1.Fire drills closer than an hour apart, not at varied times.NFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, .. This survey was conducted in accordance with the Federal Register at Section 42 CFR Part 483.70(a).The Initial Comments (ID Prefix Tag K0000) are informational only and are a representation of the facility' s general characteristics. The building is a one story wood framed structure, Type V (111) with a partial basement. The .. Through observation during the survey, it was determined that the facility failed to meet the exit signage requirements in accordance with NFPA 101, 19.2.10.1.1. Kitchen needs listed exit signage.2. Add listed exit signage in the kitchen freezer area.3. 90 min report needs clarification on tested only two listed as tested.Life Safety Co..

Jan 30, 2025Other
N/A0000, 1240, 2301

A licensure survey was completed on 1/27/25 to 1/30/25. Two deficiencies were cited. Based on observations, record review and interviews, the facility failed to meet the 90 percent (%) staff vaccination rate for the influenza season. Specifically, the facility failed to accurately maintain proof of employees' annual influenza immunizations or medical exemptions to ensure the 90% staff vaccination rate for the current influenza season was met. Findings include:I. Professional referenceAccording to the Centers for Disease Control and Prevention (CDC) Interim Guidance for Influenza Outbreak Management in Long-Term Care and Post-Acute Care Facilities (9/17/24), retrieved on 2/4/25 from, https://www.cdc.gov/flu/hcp/infection-control/ltc-facility-guidance.html, "CDC and the Advisory Committee on Immunization Practices (ACIP) recommend that all United States (U.S.) healthcare personnel get vaccinated annually against influenza. Healthcare personnel who get vaccinated may help to reduce transmission of influenza, staff illness and absenteeism and influenza-related illness and death, especially among people at increased risk for severe influenza complications."II. Facility policy and procedureThe Influenza Vaccine policy, revised March 2022, was provided by the director of nursing (DON) on 1/27/25 at 4:50 p.m. It read in pertinent part, "If an employee refuses the vaccine for any reason their names will be maintained by the infection pr.. Based on record review and interviews, the facility failed to ensure two (#4 and #155) of two residents out of 53 sample residents met all the requirements for placement on the secure locked unit. Specially, the facility failed to ensure Resident #4 and Resident #155, residing on the secured locked unit, had all requirements met for placement to the secure unit, to include: an initial evaluation for placement demonstrating the appropriateness for placement or documentation of the least restrictive alternatives which had been unsuccessful. Findings include: I. Resident #4A. Resident statusResident #4, age greater than 65, was admitted on 8/22/23. According to the January 2025 computerized physician orders (CPO), diagnoses included unspecified dementia.The 11/25/24 facility assessment revealed the resident had severe cognitive impairments. The resident could not complete the cognitive assessment therefore a staff assessment was completed. The staff assessment revealed the resident had short and long term memory deficits, impaired decision making and was only oriented to herself. The assessment documented the resident did not have behaviors of wandering.B. Record reviewReview of Resident #4' s psychosocial care plan, initiated on 9/5/24, revealed the resident had cognitive loss related to dementia and had behaviors of poor safety awareness and..

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pikes Peak Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 229 of 260 (Worst)

Ownership & Management

Owners

Panther Master Tenant, LLC

Owner · Organization

100%

Providence Group Nh, LLC

Owner (parent company) · Organization

100%

Key personnel

Shepherd, DavidContracted Managing EmployeeCreason, JonathanW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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