Pikes Peak Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 7)
- High staff turnover (62%)
Bottom 25% in CO · Below recommended RN staffing · Worst in PACS GROUP chain · $89,318 in fines · Abuse citation
What this means for your family
The Lodge at Palmer Point is highly recommended for families seeking a small, intimate environment with exceptional staff-to-resident ratios. While the facility has a strong reputation for end-of-life and dementia care, we recommend scheduling a tour to observe the current staff dynamics firsthand to ensure they align with your expectations for professionalism.
Google Reviews
Google Reviews
38 reviews on Google“The Lodge at Palmer Point is a highly-regarded residential assisted living facility known for its home-like atmosphere and personalized, attentive care. Families frequently praise the owner, Linda, and her staff for their compassionate communication and ability to manage complex needs, including hospice and dementia care. While the vast majority of feedback is glowing, prospective families should be aware of isolated historical reports regarding staff professionalism and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- High staff-to-resident ratio
- Home-cooked, high-quality meals
- Clean, beautiful, and well-maintained residential setting
- Proactive and transparent communication with families
Concerns
- Historical reports of unprofessional staff behavior or tension (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's 1-star CMS health inspection rating, what specific steps have been taken recently to improve compliance and quality of care?
- 2I noticed there have been some state violations over the past year; could you walk me through the process of how you address and resolve these types of regulatory concerns?
- 3While the atmosphere feels very welcoming, how do you foster a professional environment and ensure consistent, respectful communication among all staff members?
- 4With a capacity of 210 residents, how do you ensure that each individual receives the personalized attention and care that your online reviews highlight?
- 5What does a typical daily activity schedule look like to keep residents engaged and connected within such a large community?
- 6How are medical emergencies or sudden changes in a resident's health handled, and how quickly can we expect to be notified by the clinical team?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very communicative, we always knew of any issues and worked together to resolve them. In his final days I know he was comfortable and well cared for.”
“The small number of residents make it very personal, and the staff to resident ratio is hard to beat. The owner, Linda, was very quick to respond to our initial inquiry, and very thorough in answering all of our questions.”
“They are thorough with their care and they are extremely attentive to his needs. They do an excellent job of communicating with my mom regarding his needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to serious findings including a severe nutrition deficiency and multiple incidents of inadequate abuse protection that have recurred across several years. The facility shows persistent problems with resident safety and accident prevention, infection control, and care planning, with issues spanning from 2022 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like abuse prevention suggests ongoing systemic challenges that families should carefully consider.
Nov 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jan 30, 2025Routine10
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 30, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 17, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 29, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Federal Penalties
Fine
Sep 17, 2024
$39,917
Payment Denial
Sep 17, 2024
28-day denial
Fine
Sep 5, 2023
$49,401
Payment Denial
Sep 5, 2023
63-day denial
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
May 20, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 2, 2025Follow-up
*** CITATION TEXT NOT FOUND *** A document revisit was completed with all deficiencies being corrected. No other deficiencies were cited and no response is needed.
Apr 10, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 10, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Feb 20, 2025Routine
All observations were corrected during survey: Extension cord in use Room 406, Heater (not plugged in) in the dining room, Multiple refrigerators plugged into power strips, Fresh air vent to boiler room blocked. Based on observation and staff interview during the survey, it was determined that the facility failed to maintain the kitchen cooking appliance locations in accordance with National Fire Protection Association (NFPA) Standard 96. This was evidenced by the following:1.The stove tether needs to be connected to the wall and the appliance.NFPA 96, 12... Based on observation and staff interviews during the course of the survey, it was determined that the facility failed to maintain corridor doors in accordance with the Life Safety Code NFPA 1011.Kitchen fire door not closing from all positions.NFPA 101, 19.3.6.3.1 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of ve.. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1.100 Hallway 15-second delay egress door non-compliant. Door did not function under normal conditions. Door tested and dropped with fire alarm. NFPA 1.. Based on observations and records review, it was determined that the facility failed to maintain smoke barrier protecton in accordance with NFPA 101.1.Ceiling penetration in the main janitor closet.2.Penetrations in the basement storage room need to be sealed.NFPA 101, Section 8.5.1, in part, smoke barriers shall be provided to subdi.. Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25 and NFPA 1011.North dining sprinkler head painted. Crooked sprinkler head. Open penetration next to the sprinkler.2.Soiled utility room dirty head.3.300 .. Based on record review and staff interviews during the survey, it was determined that the facility failed to maintain emergency power systems in accordance with Section 9.1.3 of the Life Safety Code and the referenced NFPA 110, Standard for Emergency and Standby Power Systems Chapter 8.1.Generator Missing Reports from June 20248.4.1* EPS.. Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6. 1.Fire drills closer than an hour apart, not at varied times.NFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, .. This survey was conducted in accordance with the Federal Register at Section 42 CFR Part 483.70(a).The Initial Comments (ID Prefix Tag K0000) are informational only and are a representation of the facility' s general characteristics. The building is a one story wood framed structure, Type V (111) with a partial basement. The .. Through observation during the survey, it was determined that the facility failed to meet the exit signage requirements in accordance with NFPA 101, 19.2.10.1.1. Kitchen needs listed exit signage.2. Add listed exit signage in the kitchen freezer area.3. 90 min report needs clarification on tested only two listed as tested.Life Safety Co..
Jan 30, 2025Other
A licensure survey was completed on 1/27/25 to 1/30/25. Two deficiencies were cited. Based on observations, record review and interviews, the facility failed to meet the 90 percent (%) staff vaccination rate for the influenza season. Specifically, the facility failed to accurately maintain proof of employees' annual influenza immunizations or medical exemptions to ensure the 90% staff vaccination rate for the current influenza season was met. Findings include:I. Professional referenceAccording to the Centers for Disease Control and Prevention (CDC) Interim Guidance for Influenza Outbreak Management in Long-Term Care and Post-Acute Care Facilities (9/17/24), retrieved on 2/4/25 from, https://www.cdc.gov/flu/hcp/infection-control/ltc-facility-guidance.html, "CDC and the Advisory Committee on Immunization Practices (ACIP) recommend that all United States (U.S.) healthcare personnel get vaccinated annually against influenza. Healthcare personnel who get vaccinated may help to reduce transmission of influenza, staff illness and absenteeism and influenza-related illness and death, especially among people at increased risk for severe influenza complications."II. Facility policy and procedureThe Influenza Vaccine policy, revised March 2022, was provided by the director of nursing (DON) on 1/27/25 at 4:50 p.m. It read in pertinent part, "If an employee refuses the vaccine for any reason their names will be maintained by the infection pr.. Based on record review and interviews, the facility failed to ensure two (#4 and #155) of two residents out of 53 sample residents met all the requirements for placement on the secure locked unit. Specially, the facility failed to ensure Resident #4 and Resident #155, residing on the secured locked unit, had all requirements met for placement to the secure unit, to include: an initial evaluation for placement demonstrating the appropriateness for placement or documentation of the least restrictive alternatives which had been unsuccessful. Findings include: I. Resident #4A. Resident statusResident #4, age greater than 65, was admitted on 8/22/23. According to the January 2025 computerized physician orders (CPO), diagnoses included unspecified dementia.The 11/25/24 facility assessment revealed the resident had severe cognitive impairments. The resident could not complete the cognitive assessment therefore a staff assessment was completed. The staff assessment revealed the resident had short and long term memory deficits, impaired decision making and was only oriented to herself. The assessment documented the resident did not have behaviors of wandering.B. Record reviewReview of Resident #4' s psychosocial care plan, initiated on 9/5/24, revealed the resident had cognitive loss related to dementia and had behaviors of poor safety awareness and..
Ownership & Operations
Who Operates This Facility
Pikes Peak Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 229 of 260 (Worst)
Ownership & Management
Owners
Panther Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit lodgepalmerpoint.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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