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Nursing HomeMedicaid Investigative

Macgregor Downs Health Center by Harborview

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2910 Macgregor Downs Road, Medical District · Greenville, NC 27834152 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 53 Google reviews

5
4
3
2
1
Macgregor Downs Health Center by Harborview Nursing Home in Greenville, NC — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (12 vs median 4.0)
  • High staff turnover (55%)
  • High RN turnover (56%)

Below average in NC · Below recommended RN staffing · $10,023 in fines

Source: Medicare data

What this means for your family

While the activities department and specific nursing staff are highly regarded, the facility struggles with consistent staffing and responsiveness. If you choose this facility, you must be prepared to be an active, daily advocate for your loved one, as multiple families noted that care quality improves significantly with frequent family presence.

Google Reviews

Google Reviews

53 reviews on Google
Macgregor Downs Health Center receives highly polarized feedback, with many families praising specific nurses and the activities department for their warmth and dedication. However, a significant number of reviewers report serious concerns regarding chronic understaffing, neglect, and poor communication, particularly on weekends and night shifts. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure their needs are met.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0Activities9.0Meds3.0MemoryN/AComms3.0Value2.0

Strengths

  • Engaging and creative activities department
  • Specific, highly-praised nursing and CNA staff
  • Well-maintained and clean facility grounds
  • Strong rehabilitation therapy team

Concerns

  • Chronic understaffing leading to delayed response times (mentioned by 8 reviewers)
  • Neglect and poor hygiene (soiled patients, bed sores) (mentioned by 5 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
  • Inconsistent quality of care between shifts/weekends (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(2)'22(2)'24(22)'26(4)

Distribution · 53 analyzed

5
29
4
3
3
2
2
3
1
16
10 reviews posted between Oct 20, 2024Oct 26, 2024 · 10 were 5-star

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the feedback regarding response times, what specific protocols are in place to ensure residents receive timely assistance, especially during evening and weekend shifts?
  • 2I noticed the activities department is highly praised; could you walk me through a typical week of programming and how you encourage residents to participate?
  • 3Regarding the concerns about hygiene and skin integrity, what is your facility's daily process for monitoring and documenting resident care to prevent issues like bed sores?
  • 4With the current staffing levels, how does the nursing team manage communication with families to ensure we are kept in the loop regarding any changes in our loved one's health?
  • 5Since medication management is a priority for us, could you explain the oversight process for ensuring that medications are administered accurately and on schedule?
  • 6I see that the facility is well-maintained, but how do you ensure that the same level of attention to detail is applied to the quality and nutritional variety of the daily meals?

Personalized based on this facility's data


Key Review Excerpts

The nurses have a schedule to hand out meds. However if you get your doctors to write those that are as needed

Rehab patient · 2024★★★★★

The experience with my mom wasn't consistent. I had to involve the nursing director on several occasions to get the proper care. They are not responsive with regard to answering the phone or following up with the family.

Long-term resident's family · 2022★★★★★

My mother was there for a week and 1/2 and the experience was horrible..I have never seen a facility so unorganized in my life, they had no staff and patients would press their call button and it would take forever for someone to check on them

Long-term resident's family · 2025★★★★★
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.54hrs
86%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
52%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

7

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
19.5%
NC
21.5%
Pitt
14.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
15.3%
NC
20.2%
Pitt
24.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
14.4%
NC
16.4%
Pitt
16.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Mixed vs Avgs
Here
4.6%
US
12.1%
NC
5.4%
Pitt
1.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.4%
Worse than Avg
Here
86.4%
US
93.4%
NC
91.7%
Pitt
86.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.9%
Worse than Avg
Here
11.9%
US
5.3%
NC
7.2%
Pitt
6.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility59.7%
Worse than Avg
Here
59.7%
US
79.7%
NC
78.1%
Pitt
90.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.4%
Worse than Avg
Here
74.4%
US
81.8%
NC
80.1%
Pitt
83.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
NC
1.5%
Pitt
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Well above state avg (5.6)
7 complaint-triggered
$10,023 in fines

Macgregor Downs shows concerning patterns with 7 complaint-triggered deficiencies where families filed reports about issues including safety hazards, resident care quality, and protection from abuse. The facility has recurring problems with resident care planning, fire safety systems, and infection control that persist across multiple surveys. While all deficiencies show correction dates, the frequency of complaints and repeat violations in critical care areas warrant careful consideration during your visit.

Feb 13, 2025Routine
16
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 13, 2025Complaint
2
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 2, 2024Complaint
2
0925Immediate jeopardy · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Dec 22, 2023Routine
11
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0227Potential for harm · IsolatedCorrected

Egress Deficiencies

Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 22, 2023Complaint
3
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 26, 2023Routine
12
0582Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0948Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that paid feeding assistants have the training they need.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Federal Penalties

Fine

Aug 2, 2024

$10,023

Ownership & Operations

Who Operates This Facility

Owner / Operator

Macgregor Downs Health Center by Harborview

Organization Type

for profit

Chain Affiliation

Chain Name

Harborview Health Systems

Chain Size

22 facilities nationwide

Chain avg rating: 2.0/5 · Rank 8 of 20

Ownership & Management

Owners

Ga Nc 14, LLC

Owner · Organization

100%

Cl 2022 Irrv Tr

Owner (parent company) · Organization

50%

De 2021 Irrv Tr

Owner (parent company) · Organization

50%

Key personnel

Carlone, JamesW-2 Managing EmployeeEnglander, DavidOfficer / DirectorLeibowitz, ChaimOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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