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Assisted Living

Navion of Greenville

Families consistently rate this highly — reviewers highlight warm and attentive nursing and care staff. Schedule a visit to confirm the fit.

2105 W. Arlington Boulevard, Medical District · Greenville, NC 2783460 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 22 Google reviews

5
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What this means for your family

This facility is highly regarded for its engaging social atmosphere and a staff that is genuinely caring toward residents. However, families should perform a thorough physical inspection of the premises to verify cleanliness, as there have been significant past reports of pest issues and concerns regarding medical wound care.

Google Reviews

Google Reviews

22 reviews on Google
Families generally praise the facility for its warm, professional staff and engaging daily activities that keep residents socialized. However, there are serious allegations regarding sanitation issues, specifically a reported roach infestation, and concerns regarding the quality of wound care and-overcrowding.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean3.0Activities10.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Warm and attentive nursing and care staff
  • Engaging daily activities and outings
  • Welcoming and well-maintained outdoor spaces
  • Professional and responsive administration

Concerns

  • Sanitation and pest control issues
  • Inadequate wound care and medical neglect
  • Unprofessional front desk customer service

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'22(2)'24(3)'26(3)

Distribution · 22 analyzed

5
18
4
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0
2
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1
3

How They Respond to Reviews

68%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how much the administration engages with the community online; how does that same level of responsiveness translate to communication with families?
  • 2We love the look of your outdoor spaces; could you tell us more about how residents typically enjoy the gardens and what kind of daily outings are planned?
  • 3Since the nursing staff is so highly regarded, could you walk us through your specific protocols for wound care and managing complex medical needs?
  • 4What specific cleaning and sanitation schedules are in place to ensure the resident rooms and common areas stay pristine?
  • 5How do you ensure that the front desk and administrative team provide a warm, consistent welcome to both residents and visiting family members?
  • 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The care she receives at Navion is much better. The administration and care givers keep a close eye on her and respond quickly and professionally when assistance is required.

Resident's family · 2025★★★★★

The facility was unsanitary and had a roach infestation that went unaddressed for more than three months.

Long-term resident's family · 2025☆☆☆☆

The staff have been warm, friendly, and caring. Activities and/or outings are scheduled daily to keep residents engaged.

Resident's family · 2026★★★★★
Source: 22 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

13total
13deficiencies
May 7, 2025Follow-up
Health CareD 273

The facility failed to ensure necessary referral and follow-up for a resident's acute health care needs. Specifically, the facility did not ensure that a physician-ordered referral to a mental health provider for the management of somatic delusion disorder and insomnia was completed or resulted in a scheduled appointment.

May 7, 2025Follow-up
Health CareD 273

The facility failed to ensure referral and follow-up to meet the acute health care needs of a resident. Specifically, the facility did not ensure that a physician's order for a mental health referral was completed or documented as scheduled.

Feb 14, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Feb 14, 2025Follow-up
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for 2 out of 5 sampled residents based on their assessed needs and current symptoms. This failure resulted in one resident experiencing 13 falls over a 7-month period and another resident experiencing 4 falls within a 2-month period.

Mar 15, 2023Follow-up
Health CareD 276

The facility failed to ensure the implementation of physician orders for blood pressure monitoring for a resident. Specifically, orders to check blood pressure twice daily in February and once daily in March were not entered into the electronic medication administration record (eMAR), preventing medication aides from following the prescribed protocol.

Mar 15, 2023Follow-up
Health Care ServicesD276

The facility failed to ensure the implementation of treatments or orders by failing to enter physician orders for blood pressure checks into the electronic medication administration record (eMAR). Specifically, for Resident #1, orders to check blood pressure twice daily and later once daily were not documented in the eMAR, resulting in missed blood pressure monitoring from 02/08/23 to 03/24/23.

Medication AdministrationD276

The facility failed to administer medications as ordered for 2 of 4 residents observed during a medication pass. Errors included mistakes with a blood thinner, a supplement, and a diuretic, resulting in a 10% medication error rate during the 8:00 a.m. medication pass on 03/14/23.

Jun 25, 2021Complaint
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure that one of three sampled residents was tested for tuberculosis disease upon admission. A review of Resident #2's records showed no evidence of a TB skin test or screening despite their admission in 2016.

Jun 25, 2021Complaint
Tuberculosis Test, Medical Exam & Immunizations410A NCAC 13F .0703(a)

The facility failed to ensure that one of three sampled residents was tested for tuberculosis disease upon admission. A review of the resident's record showed no TB skin test or specific TB screening was completed at the time of admission.

Licensed Health Professional Support410A NCAC 13F .0903(c)

The facility failed to ensure that residents were evaluated by a licensed health professional for specific tasks within the required timeframe. This includes the requirement for on-site review and evaluation of health status and care plans within 30 days of admission or development of need.

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References & Resources

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