Greenville Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 129 Google reviews
Watch Greenville Health and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 4.0)
- High staff turnover (63%)
- High RN turnover (71%)
Bottom 25% in NC · Below recommended RN staffing · $64,002 in fines
What this means for your family
While the facility's activity and therapy departments are highly praised, the recurring reports of neglect, hygiene issues, and slow response times are significant red flags. If you choose this facility, you must be a constant, visible advocate for your loved one and monitor their daily care closely.
Google Reviews
Google Reviews
129 reviews on Google“Greenville Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the activities department and therapy team, while others report severe concerns regarding patient neglect and hygiene. Families considering this facility should be aware of a stark divide between positive experiences of short-term rehab and alarming reports of poor communication, understaffing, and unsanitary conditions. The facility has faced recent public scrutiny regarding allegations of elder abuse and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and creative activities program
- Effective physical and occupational therapy
- Friendly and attentive frontline staff
- Warm, family-like atmosphere
Concerns
- Neglect and poor hygiene (soiled linens, pressure sores, bugs) (mentioned by 6 reviewers)
- Slow or non-existent response to call bells (mentioned by 3 reviewers)
- Understaffing and lack of professional communication (mentioned by 4 reviewers)
- Unprofessional management and administrative issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through how you encourage residents to participate in these creative activities and social programs?
- 2Given that your team is very responsive to online feedback, what is the best way for families to communicate directly with management if they have concerns about their loved one's care?
- 3What specific protocols do you have in place to ensure that call bells are answered promptly and that residents receive assistance as quickly as possible?
- 4I’ve read about the importance of maintaining high standards for hygiene and room cleanliness; could you show me how you monitor and ensure these standards are met on a daily basis?
- 5How does your nursing team coordinate with the physical and occupational therapy staff to ensure that a resident’s medical needs and skin integrity are being managed consistently?
- 6With staffing being a common challenge in the industry, what steps are you taking to ensure that your frontline staff has the support they need to provide attentive, high-quality care to all 120 residents?
Personalized based on this facility's data
Key Review Excerpts
“The management was only proactive when Medicare intervened. Bugs..left my mom in feces in diaper so her sores never healed..food over cooked and not considering inability of elderly person not being able to feed themselves.”
“My dad was left alone from 4 AM - 7:30 AM because no one would respond to him. He almost fell off the bed because his mattress was crooked. No one answers the phone. The call bell doesn’t work.”
“Physical therapy staff , Alex, Sierra and Rhonda were not only knowledgeable but caring getting my husband stronger. we also had a wonderful transport gentleman, Joseph, who took us to all h”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 12 complaints that triggered federal investigations, including issues with accident prevention, care planning, and medication management. The most recurring problems involve care planning and resident assessments, accident hazards appearing across multiple surveys, and medication-related deficiencies. While the facility corrects most issues when cited, the repeated nature of core care problems and significant family complaints suggest ongoing quality concerns that warrant careful consideration.
Jun 11, 2025Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Aug 14, 2024Complaint1
Construction Deficiencies
Use approved construction type or materials.
May 31, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Jun 11, 2025
$52,965
Fine
May 31, 2024
$11,037
Ownership & Operations
Who Operates This Facility
Greenville Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit greenvillehealthrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Oak Haven Assisted Living
< 1 miAssisted Living · Greenville, NC
Alpha Care One Assisted Living
< 1 miAssisted Living · Greenville, NC
Macgregor Downs Health Center by Harborview
< 1 miNursing Home · Greenville, NC
East Carolina Health and Rehabilitation Center
< 1 miNursing Home · Greenville, NC
Navion of Greenville
1.1 miAssisted Living · Greenville, NC
Spring Arbor of Greenville
1.2 miAssisted Living · Greenville, NC