Nursing HomeMedicaid Needs closer review

Greenville Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2578 West Fifth Street, Greenville, NC 27834|120 beds|Licensed & active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 150 Google reviews

(252) 758-7100 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (1/5 stars)
Low health inspection rating (1/5 stars)
Low staffing rating (1/5 stars)
2 Medicare penalties on record
Above-median findings in the latest survey (10 vs median 4)
Staff turnover reported at 66%
RN turnover reported at 70%

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 66% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 10 findings, above the NC average of 5.6. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

164 public Google reviews available

Greenville Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the activities department and therapy team, while others report severe concerns regarding patient neglect and hygiene. Families considering this facility should be aware of a stark divide between positive experiences of short-term rehab and alarming reports of poor communication, understaffing, and unsanitary conditions. The facility has faced recent public scrutiny regarding allegations of elder abuse and neglect.

Quality Themes

Tap a score for details

Strengths

Engaging and creative activities program
Effective physical and occupational therapy
Friendly and attentive frontline staff
Warm, family-like atmosphere

Concerns

Neglect and poor hygiene (soiled linens, pressure sores, bugs) (mentioned by 6 reviewers)
Slow or non-existent response to call bells (mentioned by 3 reviewers)
Understaffing and lack of professional communication (mentioned by 4 reviewers)
Unprofessional management and administrative issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 164 analyzed

137

⚡14 reviews posted between Mar 2, 2026 – Mar 7, 2026 · 13 were 5-star

⚡12 reviews posted between May 18, 2026 – May 22, 2026 · 11 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the facility has a very active calendar; could you walk me through how you encourage residents to participate in these creative activities and social programs?
2Given that your team is very responsive to online feedback, what is the best way for families to communicate directly with management if they have concerns about their loved one's care?
3What specific protocols do you have in place to ensure that call bells are answered promptly and that residents receive assistance as quickly as possible?
4I’ve read about the importance of maintaining high standards for hygiene and room cleanliness; could you show me how you monitor and ensure these standards are met on a daily basis?
5How does your nursing team coordinate with the physical and occupational therapy staff to ensure that a resident’s medical needs and skin integrity are being managed consistently?
6With staffing being a common challenge in the industry, what steps are you taking to ensure that your frontline staff has the support they need to provide attentive, high-quality care to all 120 residents?

Personalized based on this facility's data

Key Review Excerpts

“The management was only proactive when Medicare intervened. Bugs..left my mom in feces in diaper so her sores never healed..food over cooked and not considering inability of elderly person not being able to feed themselves.”

Long-term resident's family · 2025★☆☆☆☆

“My dad was left alone from 4 AM - 7:30 AM because no one would respond to him. He almost fell off the bed because his mattress was crooked. No one answers the phone. The call bell doesn’t work.”

Long-term resident's family · 2025★☆☆☆☆

“Physical therapy staff , Alex, Sierra and Rhonda were not only knowledgeable but caring getting my husband stronger. we also had a wonderful transport gentleman, Joseph, who took us to all h”

Rehab patient's spouse · 2025★★★★★

Source: 164 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.50hrs

66%

Registered nurses for medical care

Total Nursing

3.40hrs

83%

All nurses + aides combined

Staff Turnover

66%

Lower is better (< 30% = good)

RN Turnover

70%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.3%

Worse than Avg

Here

26.3%

19.0%

20.7%

Pitt

12.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.1%

Better than Avg

Here

10.1%

19.5%

21.3%

Pitt

13.4%

Residents needing more daily help over time

↓ Lower is better

This Facility24.2%

Worse than Avg

Here

24.2%

13.9%

15.6%

Pitt

13.3%

Residents on antipsychotic medication

↓ Lower is better

This Facility7.0%

Better than Avg

Here

7.0%

15.4%

14.0%

Pitt

8.7%

Residents who lost too much weight

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

5.2%

7.2%

Pitt

6.6%

Residents whose walking got worse

↓ Lower is better

This Facility20.3%

Worse than Avg

Here

20.3%

14.1%

18.3%

Pitt

19.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

82.0%

80.6%

Pitt

79.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility86.2%

Better than Avg

Here

86.2%

79.8%

78.1%

Pitt

83.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.4%

Pitt

2.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

55findings in history

2penalties

Latest survey: 10 · well above NC avg (5.6)

10 complaint-triggered findings

$64,002 in fines

This facility shows concerning patterns with families filing 12 complaints that triggered federal investigations, including issues with accident prevention, care planning, and medication management. The most recurring problems involve care planning and resident assessments, accident hazards appearing across multiple surveys, and medication-related deficiencies. While the facility corrects most issues when cited, the repeated nature of core care problems and significant family complaints suggest ongoing quality concerns that warrant careful consideration.

Jun 11, 2025Routine9 findings

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 11, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 30, 2025Complaint3 findings

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 13, 2024Complaint2 findings

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0770Potential for harm · IsolatedResolved (past non-compliance)

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Aug 14, 2024Complaint1 finding

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

May 31, 2024Complaint3 findings

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Federal Penalties

Fine

Jun 11, 2025

$52,965

Fine

May 31, 2024

$11,037

Ownership & Operations

Who Operates This Facility

Owner / Operator

Greenville Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

64 facilities nationwide

Ownership & Management

Owners

Greenville Holdings I LLC

Owner · Organization

100%

Bridgewater Nc Holdings LLC