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Assisted Living

Spring Arbor of Greenville

Limited public data on Spring Arbor of Greenville. Call, tour, and ask to meet current residents' families — your own impression matters most.

2097 West Arlington Boulevard, Greenville, NC 2783466 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.5/5

based on 11 Google reviews

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What this means for your family

This facility offers a beautiful environment with highly praised therapy services and engaging social activities. However, families must prioritize investigating their protocols for medical emergencies and fall responses, as a recent serious allegation regarding inadequate care after a head injury was reported.

Google Reviews

Google Reviews

11 reviews on Google
Families will find a beautiful, well-maintained facility that offers excellent social engagement and a personalized care approach. While many reviewers praise the friendly staff and high-quality therapy team, there is a critical concern regarding resident safety and medical response following falls.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean5.0Activities5.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Engaging social activities and outings
  • Friendly and attentive staff members
  • Exceptional therapy and rehab team
  • Clean and well-maintained environment

Concerns

  • Inadequate medical response to resident falls
  • Inconsistency in staff quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(2)1.02023(1)3.32024(3)3.02025(2)3.72026(3)

Distribution · 11 analyzed

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How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about the social outings and activities here; could you tell us more about what a typical week looks like for residents?
  • 2It's wonderful to see how much management engages with feedback from the community; how does the team use resident and family input to improve the facility?
  • 3Can you walk us through the specific protocols the staff follows if a resident has a fall or a sudden medical change during the night?
  • 4Since the rehab team is highly regarded, how closely do the therapy staff and the daily care staff work together to support a resident's mobility?
  • 5With a cozy community of 66 residents, how do you ensure that the quality of care and staff attentiveness remains consistent across all shifts?
  • 6We noticed the facility is very well-maintained; what is the daily routine for keeping the common areas and resident rooms clean and comfortable?

Personalized based on this facility's data


Key Review Excerpts

Since January, he has fallen twice, both times hitting his head, and both times their response has been completely unacceptable.

Family member of a resident · 2026☆☆☆☆

Spring Arbor provides her with clean, personalized care, nutritious meals and fun outings. The head nurse, Carole, really knows her and Elaine, in charge of the facility knows and cares about the residents.

Long-term resident's family · 2024★★★★★

Therapy team was exceptional!! I couldn't have hand picked anyone better than Therapy team.

Resident's family · 2024★★★★
Source: 11 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
14deficiencies
Aug 15, 2025Follow-up
Medication AdministrationD 367

The facility failed to ensure the accuracy of medication administration records (MARs) for a resident. Specifically, documentation for a medication used to treat dry eyes was inconsistent, with multiple instances of omitted doses due to pending prior authorizations, refills, or pharmacy delays.

Aug 15, 2025Follow-up
Medication AdministrationD 367

The facility failed to ensure the accuracy of medication administration records (MARs) for a resident. Specifically, documentation was inaccurate regarding a medication (Tyrvaya nasal spray) used to treat dry eyes.

May 29, 2025Other
Competency Eval & Validation for LHPS TasksD 161

Staff members were performing wound care tasks without proper competency validation. The facility failed to ensure that non-licensed staff were properly validated by a licensed health professional before performing delegated personal care tasks.

Tuberculosis Test, Medical Exam & ImmunizationD 238

The facility failed to ensure all residents had a current and correct FL2 form upon admission or readmission. There were inaccuracies found in the medication and treatment documentation within the FL2 records.

Resident AssessmentD 255

The facility failed to complete required resident assessments within the designated timeframes. Specifically, at least one resident's assessment was found to be incomplete at the time of the survey.

Health CareD 273

Staff failed to properly follow resident orders for wound care dressings and failed to notify the hospice nurse regarding wound issues. Additionally, staff did not consistently document communications with outside providers in the resident's chart.

Healthcare Type B ViolationD 276

The facility demonstrated deficiencies in the application of wound dressings and the documentation of dressing changes. Staff failed to properly record the date, time, and initials for dressing changes and lacked proper wound supplies.

Medication AdministrationD 358

Staff members were not following proper pharmacy and facility procedures regarding the ordering, reordering, and accepting of medications. There were issues with placing new medications on carts and managing pharmacy discrepancies.

Medication AdministrationD 367

The facility failed to maintain complete medication records, resulting in missing medications. The facility lacked proper procedures for ensuring all prescribed medications were present and correctly documented on medication carts.

May 29, 2025Other
Competency Eval & Validation For LHPS TasksD 161

The facility failed to ensure staff performing a care task were competent for the application of a debriding agent to a wound. Specifically, medication aides failed to apply Santyl ointment as ordered for 4 out of 17 opportunities between 05/13/25 and 05/29/25.

Jul 12, 2019Follow-up
Nutrition And Food ServiceD 299

The facility failed to ensure that 8 ounces of milk was served to residents twice daily as required by the dietary menu. During a dinner service observation, residents were served water and tea instead of milk, and staff reported that milk was only being offered at breakfast.

Jul 12, 2019Follow-up
Nutrition And Food Service10A NCAC 13F .0904(d)(3)(A)

The facility failed to ensure that 8 ounces of milk was served to residents twice daily as required by the dietitian's menu. Observations and interviews revealed that while milk was provided at breakfast, it was not offered or served during the dinner meal.

Mar 31, 2016Other
Medication AdministrationD 358

The facility failed to administer prescribed medication (Mirtazapine) for a resident. Although a new prescription had been received and faxed to the pharmacy, the medication was not available on hand and was not entered or administered on the Medication Administration Record (MAR). This failure occurred despite the resident experiencing significant weight loss.

Mar 31, 2016Other
Medication AdministrationD 358

The facility failed to administer Mirtazapine to Resident #2 despite having a physician's order for the medication. Although the pharmacy was notified of the new prescription in early March, the medication was not available on hand and was not entered on the Medication Administration Record (MAR). This failure occurred during a period where the resident experienced significant weight loss.

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References & Resources

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