Luxe at Lutz Rehabilitation Center (the)
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 376 Google reviews
Watch Luxe at Lutz Rehabilitation Center (the)
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (78%)
- High RN turnover (88%)
Bottom 25% in FL · Below recommended RN staffing · Very high staff turnover · $50,225 in fines
What this means for your family
While the facility is physically modern and features a strong therapy department, the recurring reports of neglect and communication failures are serious red flags. If you choose this facility, ensure you have a family member present daily to monitor hygiene, medication administration, and care, and establish a direct line of communication with a specific supervisor immediately upon admission.
Google Reviews
Google Reviews
376 reviews on Google“Luxe at Lutz Rehabilitation Center receives highly polarized feedback, with many families praising the facility's physical appearance and therapy team, while others report severe concerns regarding neglect and poor communication. While some visitors describe a clean, attentive environment, a significant number of reviewers cite issues with hygiene, slow response times for basic care, and difficulty reaching staff or management to resolve medical concerns.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Friendly and helpful front desk staff
- Some individual nurses and CNAs provide compassionate care
Concerns
- Neglect of basic hygiene (soiled linens/diapers, lack of bathing) (mentioned by 14 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 12 reviewers)
- Understaffing leading to delayed response times (mentioned by 9 reviewers)
- Poor quality, cold, or unappealing food (mentioned by 8 reviewers)
- Unaddressed medical issues (UTIs, medication errors, lack of doctor follow-up) (mentioned by 7 reviewers)
- Pest infestation (cockroaches) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and daily personal care needs?
- 2I noticed some feedback regarding communication; what is the best way for family members to receive consistent updates on their loved one's health and daily status?
- 3Could you walk me through the process for managing and auditing medications to ensure accuracy and prevent errors?
- 4How does the facility gather and act on resident feedback regarding the quality and temperature of meals served in the dining room?
- 5With your focus on physical and occupational therapy, how do you ensure that medical follow-ups and doctor consultations are seamlessly integrated into the resident's daily care plan?
- 6I appreciate that the facility is well-maintained; what steps are being taken to improve response times for call lights so that residents feel supported throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is top-notch! They've worked wonders with our family member, helping them regain strength and mobility in ways we never thought possible.”
“My mom has only been there for 3 days following a stroke and the experience thus far has been awful. Conflicting answers, lack of empathy on part of the staff and mgmt.”
“My father was at this facility for 8 weeks. During that time, we experienced so many horrific experiences, including lack of care, patience and overall disregard for human life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints triggering federal inspections, indicating ongoing concerns about this facility's care quality. The most recurring problems involve medication management errors, infection control failures, and inadequate care planning to meet residents' needs. While all identified deficiencies show correction dates, the pattern of repeated issues across multiple surveys suggests persistent quality challenges that families should carefully consider.
Nov 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 7, 2025Complaint5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 18, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 18, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 14, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Feb 4, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
May 7, 2025
$50,225
Ownership & Operations
Who Operates This Facility
Luxe at Lutz Rehabilitation Center (the)
for profit
Ownership & Management
Owners
Lutz Rehab Holding Partners LLC
Owner · Organization
Cyr, Danielle
Owner (parent company)
Hashmi, Haseeb
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
376 reviews from families & visitors
Official Website
Visit lakesatlutz.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
St. Andrew Post-Acute Rehabilitation Center
3.1 miNursing Home · Tampa, FL
Tampa Lakes Health and Rehabilitation Center
4.2 miNursing Home · Lutz, FL
Annies at Capebend LLC
5.6 miAssisted Living · Tampa, FL
Palm Garden of Tampa
6.9 miNursing Home · Tampa, FL
Blue Palms Health and Rehabilitation Center at Fle
7.2 miNursing Home · Tampa, FL
Fairway Oaks Center
7.2 miNursing Home · Tampa, FL