Carrollwood Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 100 Google reviews
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What this means for your family
Carrollwood Care Center is frequently praised for its clean environment and helpful admissions process, making it a common choice for short-term rehab. However, you must be aware of the recurring reports regarding slow response times to call lights and inconsistent nursing care. We strongly recommend visiting during off-hours or weekends to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
100 reviews on Google“Carrollwood Care Center receives highly polarized feedback, with many families praising the facility for its cleanliness, helpful admissions team, and attentive nursing staff. However, a significant number of reviewers report critical failures in care, including slow response times to call buttons, neglect of basic hygiene, and poor communication regarding medical treatment. Families should be aware that while many report a positive rehab experience, others describe a facility that is understaffed and unresponsive to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Helpful and professional admissions team
- Effective physical and speech therapy programs
- Welcoming and compassionate nursing staff
Concerns
- Slow or non-existent response to call buttons (mentioned by 5 reviewers)
- Neglect of basic hygiene and personal care (mentioned by 4 reviewers)
- Understaffing leading to overworked employees (mentioned by 3 reviewers)
- Poor communication between staff and family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed concerns about response times, could you walk me through the current process for how staff are alerted and prioritized when a resident presses their call button?
- 2I noticed the facility has a strong reputation for physical and speech therapy; how do you ensure that therapy goals are integrated into the resident's daily care routine?
- 3To help us understand the level of support provided, how does the team ensure consistent assistance with daily hygiene and personal care needs throughout the day and night?
- 4Communication is very important to our family; what is the standard protocol for updating family members on changes in a resident's health or medication adjustments?
- 5With your current staffing levels, how do you manage the workload to ensure that residents receive attentive care during peak hours?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to keep them active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The service there is terrible. The food is not nutrisous and most of the staff don't speak english. No one seems to know how to get with the doctor on staff and no commution between doctor and patients family.”
“When you use the call button it takes at least an. hour for anyone to respond. I called once and it took two and a half hour. My room mate has waited for up to four hours.”
“The admissions team is very knowledgeable and has helped me figure out the process easily . Also, the nursing team is outstanding and the office staff is very inviting and always smiling .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Carrollwood Care Center shows a concerning pattern of recurring deficiencies across multiple care areas, with 24 violations found in three surveys over recent years. The facility has persistent issues with medication management (appearing in both 2022 and 2025), infection control (cited in 2021 and 2025), and equipment safety problems. While all deficiencies show correction dates, the recurrence of medication errors and infection control issues suggests ongoing operational challenges that families should investigate during visits.
Jan 8, 2025Routine9
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Environmental Deficiencies
Keep all essential equipment working safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 14, 2022Routine5
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Feb 24, 2021Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Carrollwood Care Center
for profit
Chain Affiliation
Florida Institute for Long-Term Care
18 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 18
Ownership & Management
Owners
Fi-Carrollwood Care, LLC
Owner · Organization
Florida Institute for Long Term Care LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit carrollwoodcarecenter.com
Medicare data downloads
Original nursing home datasets
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