See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Los Arcos Del Norte Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

11169 Sean Haggerty Dr, Northeast El Paso · El Paso, TX 79934124 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 85 Google reviews

5
4
3
2
1
Los Arcos Del Norte Care Center Nursing Home in El Paso, TX — Street View
Street View

Watch Los Arcos Del Norte Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (24 vs median 8.0)
  • High RN turnover (58%)

Below average in Texas · Below recommended RN staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

This facility has a dedicated group of nurses and therapists who provide excellent care for many residents. However, families must be extremely vigilant regarding nighttime staffing and medication administration, as multiple reports indicate significant lapses in care during those periods.

Google Reviews

Google Reviews

85 reviews analyzed
Families often praise the facility for its compassionate nursing staff and the kindness shown by specific CNAs and administrators. However, there are serious, recurring allegations regarding medical neglect, medication errors, and inadequate staffing levels during night shifts.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities5.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Professional and helpful administration
  • Clean and well-maintained environment
  • Effective and encouraging rehabilitation therapy

Concerns

  • Inadequate staffing levels leading to slow response times (mentioned by 4 reviewers)
  • Neglect regarding hygiene and basic care (e.g., incontinence care) (mentioned by 3 reviewers)
  • Issues with medication management and availability (mentioned by 3 reviewers)
  • Inconsistent food quality and meal timing (mentioned by 3 reviewers)
  • Loss of resident belongings or personal property (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)4.02021(12)3.52022(8)2.52023(11)3.22024(9)4.52025(22)4.62026(12)

Distribution

5
44
4
6
3
0
2
2
1
18

How They Respond to Reviews

87%response rate
Good

The owner provides personalized responses to positive reviews, often mentioning specific staff members or family members by name. For negative reviews, they use a professional tone to acknowledge concerns and attempt to move the conversation to a private, offline channel.

Questions for Your Tour

  • 1I noticed some families have shared how compassionate the nursing staff is; how do you ensure that level of attentive care is maintained during busy shifts?
  • 2With the recent focus on improving communication, what is the best way for us to receive regular updates on our loved one's daily well-being?
  • 3Can you walk us through your specific protocols for medication administration and how you ensure every dose is tracked accurately?
  • 4What steps are in place to ensure that personal belongings are kept safe and that residents' rooms are cleaned and maintained daily?
  • 5How do you manage meal timings and nutrition to ensure residents are getting consistent, high-quality meals throughout the day?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting the physician and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The staff treated her with kindness, patience, and dignity every day. It brought our family comfort knowing she was surrounded by people who genuinely cared about her well-being.

Long-term resident's family · 2026★★★★★

In the beginning, there were some challenges, but with the support of the all the staff, CNAs, nurses, cooks, admin, activities, cleaning/laundry, PT, wound care and my mom’s assigned “Guardian Angel,” things truly turned around.

Long-term resident's family · 2026★★★★

If I could give a zero star review I would my mom has been sitting in urine as far as I know at least an hour. I've been calling the nursing home for over an hour and they just hang up on me.

Family member · 2022☆☆☆☆
Source: 85 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.0%
Worse than Avg
Here
79.0%
US
93.4%
TX
96.9%
El paso
95.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.9%
Worse than Avg
Here
81.9%
US
95.5%
TX
98.0%
El paso
95.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
19.4%
TX
14.2%
El paso
17.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
TX
2.5%
El paso
4.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.3%
TX
14.9%
El paso
15.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
14.4%
TX
16.1%
El paso
15.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility13.2%
Worse than Avg
Here
13.2%
US
81.8%
TX
89.2%
El paso
85.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
79.7%
TX
88.0%
El paso
84.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
TX
1.5%
El paso
2.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
Well above state avg (9.1)
45 complaint-triggered

This facility shows concerning patterns with 82 deficiencies across 12 surveys, including over 50% triggered by family complaints. Issues repeatedly span care planning, medical record keeping, and infection control, with problems appearing across multiple years through 2025. Families have filed numerous complaints about resident rights, safety hazards, and medication management, suggesting ongoing quality of care concerns that persist despite corrections.

Aug 22, 2025Complaint
4
0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0585MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0700MinorCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 13, 2025Complaint
3
0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Mar 14, 2025Routine
25
0039ModerateCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041ModerateCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0916ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0850ModerateCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

0941ModerateCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942ModerateCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0943ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0944ModerateCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0945ModerateCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0946ModerateCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0949ModerateCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374ModerateCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0791MinorCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 3, 2025Complaint
6
0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0700ModerateCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 23, 2024Complaint
2
0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0850MinorCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

Jul 11, 2024Complaint
1
0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Anson Hospital District

Organization Type

for profit

Management Company

HAGGERTY HEALTH CARE, LLC

Administrator

MARK MATEKOVIC

Chain Affiliation

Chain Name

Fundamental Healthcare

Chain Size

69 facilities nationwide

Chain avg rating: 2.8/5 · Rank 18 of 26

Ownership & Management

Owners

Anson Hospital District

Owner · Organization

100%

Forman, Murray

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Haynes, KayOfficer / DirectorRegency Ihs of El PasoManagerLong, JonathanManagerFundamental Administrative Services LLCAdp of the SnfFundamental Clinical and Operational Services, LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call