Livonia Assisted Living and Memory Care
Families consistently rate this highly — reviewers highlight modern, clean, and well-maintained facility. Schedule a visit to confirm the fit.
based on 55 Google reviews
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What this means for your family
This facility is visually impressive and offers a vibrant social environment, making it a strong contender for residents with lower care needs. However, families should be cautious regarding high-acuity care; specifically, ask management for their current staff-to-resident ratios on weekends and request a clear, written outline of the services provided to ensure they meet your loved one's specific medical requirements.
Google Reviews
Google Reviews
55 reviews on Google“Livonia Assisted Living and Memory Care is frequently praised for its modern, clean, and beautiful facility, with many families highlighting the kindness and professionalism of the direct care staff. However, a recurring theme among critical reviews is a disconnect between the facility's aesthetic appeal and the actual level of care provided, with specific concerns regarding understaffing and management's responsiveness to service failures.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Friendly and compassionate direct care staff
- Welcoming and home-like atmosphere
- Responsive and helpful administrative staff
Concerns
- Chronic understaffing, particularly on weekends (mentioned by 3 reviewers)
- Management turnover and lack of responsiveness to service complaints (mentioned by 3 reviewers)
- Discrepancy between promised services and actual care delivery (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that culture of communication translate to keeping families updated on their loved one's daily progress?
- 2Given the importance of consistent support, how do you ensure that the quality of care remains stable and attentive throughout the weekend hours?
- 3Since you are a memory care certified facility, what specific daily activities or sensory programs do you offer to keep residents engaged and feeling at home?
- 4How does your leadership team handle concerns or service requests to ensure that every resident's care plan is being fully met as promised?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members immediately?
- 6With your focus on maintaining a clean and modern environment, how do you balance those facility standards with the need for a warm, personalized atmosphere for residents?
Personalized based on this facility's data
Key Review Excerpts
“With that being said if your loved one needs any type of assistance this is not the facility your want them in. We took my mother out of their care within 3 days.”
“I wish these wonderful, thoughtful women had more support. They don’t have enough people working there.”
“Management over-promises what services they can/will provide then are hostile when called out for under-delivering.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations at this facility have identified serious concerns regarding resident safety, including delayed responses to call lights and inconsistencies in following personalized care and medication plans. There have also been reports of inadequate hygiene care for residents.
Mar 14, 2025Complaint
Staff failed to respond to a resident's call light for 20-30 minutes, during which time another resident entered the room and went through the resident's belongings and food.
Feb 18, 2025Complaint
Resident lacked care consistent with her service plan; specifically, inconsistencies were found between medication administration records and the service plan, and documentation for supervision/safety checks was left blank.
Resident did not receive medications as prescribed.
Sep 24, 2024Complaint
Allegations that a resident did not receive appropriate care, specifically noted by hospital staff who observed the resident had a bad odor and adhesive marks from a previous procedure still on her body.
Ownership & Operations
Who Operates This Facility
Livonia Assisted Living and Memory Care LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit livoniaseniorcare.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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