Four Seasons Nursing Center of Westland
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 136 Google reviews
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What this means for your family
While many families report positive experiences with the therapy and activity departments, there is a recurring pattern of communication failures and reports of neglect. We strongly recommend visiting in person at different times of the day, including weekends, and speaking directly with the Director of Nursing to ensure your loved one's specific medical needs will be met consistently.
Google Reviews
Google Reviews
136 reviews on Google“Four Seasons Nursing Center of Westland receives highly polarized feedback, with some families praising the dedicated nursing staff and therapy teams, while others report severe neglect and communication failures. While many reviewers highlight specific employees for their kindness and attention to detail, a significant number of negative reviews describe issues with hygiene, delayed medication, and difficulty reaching administrative staff. Families should be aware that experiences appear to vary greatly depending on the specific unit and individual staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Strong engagement from specific staff members in laundry and activities
Concerns
- Neglect and poor hygiene (patients left in soiled clothing) (mentioned by 9 reviewers)
- Difficulty reaching staff or administration by phone (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the importance of timely care, what specific protocols are in place to ensure residents receive assistance with hygiene and clothing changes promptly?
- 2I noticed the facility has a strong reputation for therapy programs; how do you integrate those activities into the daily routine for residents who need extra engagement?
- 3Communication is very important to our family; what is the best way for us to reach the nursing team or administration if we have questions about our loved one's care?
- 4Could you walk me through your current process for medication administration to ensure that dosages are tracked accurately and delivered on schedule?
- 5I see that the facility has a 4-star staffing rating, but I want to understand how you manage staff availability during peak times to ensure response times remain consistent?
- 6How does the facility handle feedback or concerns from families, and can you share an example of how you have implemented changes based on that input?
Personalized based on this facility's data
Key Review Excerpts
“My sister lived at Four Seasons for 4 years before she passed, in the dementia unit. The staff treated her like family. They were very attentive to her needs and worked with us on every aspect of her care.”
“I don’t understand the high Medicare ratings for this place. It was terrible for my mom. The place looks run down and the furniture and beds are cheap and shabby, but we could live with that if she received good care. Unfortunately this was not the case.”
“My mother has lived at Four Seasons for 4 months now and I expect she will be there for a long while. I am very pleased with the care she gets. She is calm and happy! She has on clean clothing every day and her room is kept very clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering federal inspections, with recurring issues in treatment and care quality, medication management, and accident prevention. The facility shows persistent problems across multiple surveys from 2022-2025, with repeated violations for providing appropriate treatment according to orders, medication errors and labeling issues, and maintaining safe environments free from hazards. While all deficiencies show correction dates, the pattern of ongoing complaints and repeat violations across the same care areas suggests systematic quality concerns that families should investigate thoroughly before placement.
Mar 4, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 30, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 11, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 12, 2025Routine8
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 12, 2025Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 9, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Four Seasons Nursing Center of Westland
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 15 of 37
Ownership & Management
Owners
Dunn, Charles
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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