Loading EveryPlace content…
Nursing Home · Westland, MI
8365 Newburgh Road, Westland, MI 48185
Map location from our source data
Medicare overall rating
3 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 180 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Four Seasons Nursing Center of Westland receives highly polarized feedback, with some families praising the dedicated nursing staff and therapy teams, while others report severe neglect and communication failures. While many reviewers highlight specific employees for their kindness and attention to detail, a significant number of negative reviews describe issues with hygiene, delayed medication, and difficulty reaching administrative staff. Families should be aware that experiences appear to vary greatly depending on the specific unit and individual staff members involved.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Many reviewers highlight specific 'amazing' staff members, but frequent reports of neglect and rudeness significantly drag down the overall score.
Numerous reviewers report being unable to reach staff by phone or receiving no follow-up from administration regarding concerns.
While some visitors describe the facility as clean, multiple reports of urine smells and poor hygiene for residents suggest inconsistent standards.
Reviews are split, with some praising meal variety while others complain of cold, incorrect, or unappealing food.
Multiple residents and family members praise the activity department for being professional, fun, and engaging.
Several reviewers reported missed doses, late medication delivery, or unexplained changes to medication regimens.
The Autumn dementia unit receives specific praise for its staff's dedication and patience.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 145 analyzed
This facility responds to some reviews.
Key Review Excerpts
“My sister lived at Four Seasons for 4 years before she passed, in the dementia unit. The staff treated her like family. They were very attentive to her needs and worked with us on every aspect of her care.”
“I don’t understand the high Medicare ratings for this place. It was terrible for my mom. The place looks run down and the furniture and beds are cheap and shabby, but we could live with that if she received good care. Unfortunately this was not the case.”
“My mother has lived at Four Seasons for 4 months now and I expect she will be there for a long while. I am very pleased with the care she gets. She is calm and happy! She has on clean clothing every day and her room is kept very clean.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed numerous complaints triggering federal inspections, with recurring issues in treatment and care quality, medication management, and accident prevention. The facility shows persistent problems across multiple surveys from 2022-2025, with repeated violations for providing appropriate treatment according to orders, medication errors and labeling issues, and maintaining safe environments free from hazards. While all deficiencies show correction dates, the pattern of ongoing complaints and repeat violations across the same care areas suggests systematic quality concerns that families should investigate thoroughly before placement.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 9, 2023
$15,593
Four Seasons Nursing Center of Westland
for profit
Optalis Health & Rehabilitation
36 facilities nationwide
Chain avg rating: 2.5/5 · Rank 15 of 37
Owners
Dunn, Charles
Owner
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby places may offer different services. Check care type and availability as you compare.
Ashford Court
< 1 miAssisted Living · Westland, MI
American House Westland Joy
< 1 miAssisted Living · Westland, MI
Westland, a Villa Center
1.1 miNursing Home · Westland, MI
American House Westland Hunter
1.5 miAssisted Living · Westland, MI
Home for Mom and Dad II Alf
1.8 miAssisted Living · Plymouth, MI
Regency at Westland
1.9 miNursing Home · Westland, MI
Keep this place handy
Optional: get a one-time email with this profile. You can also save or share it without an email address.
This sends one email and does not add you to a mailing list.