Marywood Nursing Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 134 Google reviews
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What this means for your family
Marywood offers excellent physical and occupational therapy, making it a strong candidate for short-term rehabilitation. However, families must be aware of consistent reports regarding slow response times to call lights and inconsistent nursing care. We strongly recommend visiting at irregular hours and being prepared to advocate daily for your loved one's basic hygiene and medication needs.
Google Reviews
Google Reviews
134 reviews on Google“Marywood Nursing Care Center receives highly polarized reviews, with many families praising the facility for its effective rehabilitation therapy and clean, modern environment. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, poor hygiene, and rude or dismissive behavior from nursing staff. While some families describe the care as life-saving and compassionate, others warn of systemic staffing issues that lead to unsafe conditions for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive palliative care
- Helpful social work and administrative support
Concerns
- Excessive wait times for call lights and bathroom assistance (mentioned by 14 reviewers)
- Rude, dismissive, or uncaring nursing and aide staff (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with basic toileting/incontinence (mentioned by 9 reviewers)
- Inconsistent medication management and administration (mentioned by 5 reviewers)
- Understaffing, particularly during night shifts (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; how do you tailor these sessions to help residents regain their independence?
- 2With so many residents, how do you ensure that call lights are answered promptly, especially when someone needs urgent assistance with bathroom needs?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4We noticed the facility is very well-maintained; what kind of daily activities or social programs do you have in place to keep residents engaged and active?
- 5What is the protocol for handling medical emergencies or changes in health status during the overnight shifts?
- 6How do the social workers and administrative staff work with families to keep us updated on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The rehab services were excellent—the therapists were patient, knowledgeable, and really helped my mom make steady progress.”
“My grandmother waited over an hour for a nurse or cna to come take her to the bathroom and no one showed. She ended up peeing herself and still sat there for another 20 mins before someone came.”
“The nurses, while super busy were amazing to my mom and her needs. Granted they are super busy, but my mom never felt like they were ignoring her, and everyone was super friendly and nice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints resulting in 12 deficiencies, indicating ongoing concerns about care quality. The most recurring issues involve fire safety systems, resident care and treatment, and infection control protocols. While all violations show correction dates, the pattern of repeated problems across surveys—particularly with fire safety equipment and basic care standards—suggests systemic challenges that families should investigate during visits.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 10, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 16, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 29, 2024Routine8
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Marywood Nursing Care Center
nonprofit
Chain Affiliation
Felician Services
3 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 3 (Best)
Ownership & Management
Owners
Felician Services INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
134 reviews from families & visitors
Official Website
Visit marywoodnursingcarecenter.org
Medicare data downloads
Original nursing home datasets
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