American House Livonia

Feedback is split; while office and activity staff receive high praise, the executive director and front desk staff are frequently cited for rudeness.

Multiple reports indicate that the executive director is unapproachable and fails to communicate effectively with families.

Several reviewers explicitly mentioned the building is dirty, with specific complaints regarding ants and mice.

Multiple reviewers described the food as low quality or 'prison food', though one resident praised the chef's openness to suggestions.

The life enrichment director is consistently praised for organizing daily activities, games, and outings.

One family member noted that the structure of the facility helped stabilize their mother's dementia, despite broader facility issues.

Reviewers acknowledge the facility is more affordable than other local assisted living options.