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Nursing HomeMedicaid Investigative

Westland, a Villa Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

36137 West Warren, Westland, MI 48185230 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 201 Google reviews

5
4
3
2
1
Westland, a Villa Center Nursing Home in Westland, MI — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (29 vs median 8.0)
  • High RN turnover (69%)

Bottom 25% in MI · Critically understaffed (RN) · Worst in VILLA HEALTHCARE chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

This facility has a long-standing history of severe complaints regarding hygiene and patient neglect. While some families report positive interactions with specific staff members, the recurring reports of unsanitary conditions and unresponsiveness are critical red flags that require extreme caution.

Google Reviews

Google Reviews

201 reviews on Google
Westland, A Villa Center faces severe and consistent criticism regarding hygiene, patient neglect, and poor communication. While some reviewers praise individual staff members for kindness, the majority of reports describe a facility plagued by persistent odors, unhygienic conditions, and slow or non-existent responses to patient needs.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean1.0Activities4.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Select individual nursing and care staff
  • Professional admissions and social work interactions
  • Accessible outdoor garden area

Concerns

  • Persistent, overwhelming odor of urine and feces throughout the facility (mentioned by 28 reviewers)
  • Neglect of basic hygiene (patients left in soiled diapers/linens for extended periods) (mentioned by 22 reviewers)
  • Unresponsive or rude staff when family members request assistance (mentioned by 19 reviewers)
  • Poor quality, unappealing, or inadequate food service (mentioned by 12 reviewers)
  • Lack of timely medical care and medication management (mentioned by 10 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(7)'20(9)'22(32)'24(26)'26(34)

Distribution · 206 analyzed

5
87
4
20
3
10
2
7
1
82

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's size of 230 residents, what specific protocols are in place to ensure that hygiene and incontinence care are addressed promptly for every individual?
  • 2I noticed the facility has an accessible outdoor garden; how are residents encouraged and supported to use this space as part of their daily routine?
  • 3With recent feedback regarding facility cleanliness, could you walk me through your daily housekeeping schedule and how you manage odor control throughout the hallways?
  • 4How does your team ensure that communication remains consistent and responsive when family members have questions or urgent requests regarding their loved one's care?
  • 5Could you explain the process for medication management and how you ensure that residents receive their prescribed treatments on time, especially during shift changes?
  • 6I appreciate that your team actively responds to feedback online; how do you use that input to make tangible improvements to the quality of the dining experience and food service?

Personalized based on this facility's data


Key Review Excerpts

My grandma was only here for 2 days and they left her in a dirty diaper all day!! When she called for help the staff told her to stop pressing the button!

Grandchild of resident · 2022☆☆☆☆

She has lost so much weight, her hair is falling out and there are clumps of hair all over the floor. Her room was extremely hot and uncomfortable. It smelled like urine.

Cousin of resident · 2023☆☆☆☆

I had to physically be there for my father to get the appropriate care. The staff are not trained. The rooms are nasty. The customer service is terrible.

Daughter of resident · 2024☆☆☆☆
Source: 201 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
41%
Registered nurses for medical care
Total Nursing
3.68hrs
90%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility40.5%
Worse than Avg
Here
40.5%
US
93.4%
MI
95.2%
Wayne
89.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility72.2%
Worse than Avg
Here
72.2%
US
95.5%
MI
95.0%
Wayne
92.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
12.1%
MI
4.2%
Wayne
14.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.3%
MI
13.1%
Wayne
12.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.5%
MI
19.5%
Wayne
23.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
14.4%
MI
11.2%
Wayne
11.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility8.2%
Worse than Avg
Here
8.2%
US
81.8%
MI
83.0%
Wayne
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility10.4%
Worse than Avg
Here
10.4%
US
79.7%
MI
79.5%
Wayne
70.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MI
1.2%
Wayne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
Well above state avg (9.8)
35 complaint-triggered

Westland has a concerning pattern of 83 deficiencies across 13 surveys, with 36 triggered by family complaints. The facility struggles most with protecting residents from harm and providing quality care, medication management, and maintaining safe environments. While all issues show correction dates, the high complaint rate, including recent serious neglect violations, suggests ongoing problems that families have felt compelled to report to authorities.

Sep 4, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 30, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 11, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

May 27, 2025Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Mar 20, 2025Routine
18
0211Potential for harm · Widespread

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · Widespread

Smoke Deficiencies

Install an approved automatic sprinkler system.

0576Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Mar 20, 2025Complaint
15
0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westland, a Villa Center

Organization Type

for profit

Chain Affiliation

Chain Name

Villa Healthcare

Chain Size

18 facilities nationwide

Chain avg rating: 2.6/5 · Rank 15 of 18 (Worst)

Ownership & Management

Owners

Omnia Opco Holdings LLC

Owner · Organization

100%

Berger, Menachem

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Israel, Benjamin

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kroll, Gabriel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Nagel, Steven

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Stern, Todd

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Aaron, JonathanManaging Control - Governing BodyAaron, JonathanManagerBaumol, YehoshuaManagerGraf, MarcellaManagerKarson, LeeManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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