Westland, a Villa Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 201 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (29 vs median 8.0)
- High RN turnover (69%)
Bottom 25% in MI · Critically understaffed (RN) · Worst in VILLA HEALTHCARE chain · No penalties on record · Abuse citation
What this means for your family
This facility has a long-standing history of severe complaints regarding hygiene and patient neglect. While some families report positive interactions with specific staff members, the recurring reports of unsanitary conditions and unresponsiveness are critical red flags that require extreme caution.
Google Reviews
Google Reviews
201 reviews on Google“Westland, A Villa Center faces severe and consistent criticism regarding hygiene, patient neglect, and poor communication. While some reviewers praise individual staff members for kindness, the majority of reports describe a facility plagued by persistent odors, unhygienic conditions, and slow or non-existent responses to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Select individual nursing and care staff
- Professional admissions and social work interactions
- Accessible outdoor garden area
Concerns
- Persistent, overwhelming odor of urine and feces throughout the facility (mentioned by 28 reviewers)
- Neglect of basic hygiene (patients left in soiled diapers/linens for extended periods) (mentioned by 22 reviewers)
- Unresponsive or rude staff when family members request assistance (mentioned by 19 reviewers)
- Poor quality, unappealing, or inadequate food service (mentioned by 12 reviewers)
- Lack of timely medical care and medication management (mentioned by 10 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 230 residents, what specific protocols are in place to ensure that hygiene and incontinence care are addressed promptly for every individual?
- 2I noticed the facility has an accessible outdoor garden; how are residents encouraged and supported to use this space as part of their daily routine?
- 3With recent feedback regarding facility cleanliness, could you walk me through your daily housekeeping schedule and how you manage odor control throughout the hallways?
- 4How does your team ensure that communication remains consistent and responsive when family members have questions or urgent requests regarding their loved one's care?
- 5Could you explain the process for medication management and how you ensure that residents receive their prescribed treatments on time, especially during shift changes?
- 6I appreciate that your team actively responds to feedback online; how do you use that input to make tangible improvements to the quality of the dining experience and food service?
Personalized based on this facility's data
Key Review Excerpts
“My grandma was only here for 2 days and they left her in a dirty diaper all day!! When she called for help the staff told her to stop pressing the button!”
“She has lost so much weight, her hair is falling out and there are clumps of hair all over the floor. Her room was extremely hot and uncomfortable. It smelled like urine.”
“I had to physically be there for my father to get the appropriate care. The staff are not trained. The rooms are nasty. The customer service is terrible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westland has a concerning pattern of 83 deficiencies across 13 surveys, with 36 triggered by family complaints. The facility struggles most with protecting residents from harm and providing quality care, medication management, and maintaining safe environments. While all issues show correction dates, the high complaint rate, including recent serious neglect violations, suggests ongoing problems that families have felt compelled to report to authorities.
Sep 4, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
May 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 20, 2025Routine18
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Mar 20, 2025Complaint15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Westland, a Villa Center
for profit
Chain Affiliation
Villa Healthcare
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 15 of 18 (Worst)
Ownership & Management
Owners
Omnia Opco Holdings LLC
Owner · Organization
Berger, Menachem
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Benjamin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kroll, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Nagel, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
201 reviews from families & visitors
Official Website
Visit westlandvhc.com
Medicare data downloads
Original nursing home datasets
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