Life Care Center of South Hill
Strong Medicare quality ratings; families often praise immaculate facility cleanliness. Still worth an in-person visit.
based on 964 Google reviews
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What this means for your family
Choosing Life Care Center of South Hill means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: immaculate facility cleanliness and warm and professional nursing staff. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
964 reviews on Google“Families can expect a very clean, professional, and welcoming environment, with many reviewers describing the facility as 'spotless' and 'resort-like.' While the nursing and rehabilitation staff receive high praise for being attentive and kind, there are isolated but serious reports regarding medication management and responsiveness to call buttons.”
Quality Themes
Strengths
- Immaculate facility cleanliness
- Warm and professional nursing staff
- Welcoming and upbeat atmosphere
- High-quality rehabilitation services
Concerns
- Slow response to call buttons (mentioned by 2 reviewers)
- Food temperature issues (mentioned by 2 reviewers)
- Medication management and sanitation risks
Rating Trends
Distribution · 228 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operations?
- 2With the facility being quite large at 100 residents, what is your protocol for ensuring timely assistance when a resident uses their call button?
- 3We’ve heard great things about your rehabilitation services, but could you walk us through how you manage medication administration to ensure accuracy and safety?
- 4What steps are you currently taking to improve the dining experience, specifically regarding food temperature and meal quality?
- 5Given the recent focus on sanitation and health standards, could you explain your current cleaning schedule and infection control measures?
- 6What does a typical social calendar look like for residents here, and how do you encourage participation in activities to keep everyone engaged?
Personalized based on this facility's data
Key Review Excerpts
“The facility was extremely clean and atmosphere was upbeat and uplifting . The staff was friendly and patient.”
“Visited my cousin who is there for rehab after a fall. My wife and I agreed that Life Care Center was by far the nicest most professional care center we had ever visited. More like a resort with excellent care. Amazing!!”
“The staff is wonderful and they are taking good care of my mom. This is so much better than the facility she was in. The only downside so far is that the food is barely warm when served. I wish I could give a 5 star but I don’t think they have enough staff on hand to help residents, my mom Pushed her call button and no one came for 2 hrs that’s just not right”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant concerns with 48 deficiencies across recent surveys, including families filing reports that triggered investigations into abuse/neglect reporting and care planning failures. The most recurring problems involve fire safety and building compliance, medication management, and quality of care issues like nutrition and treatment planning. While the facility reports correcting deficiencies, persistent patterns across multiple areas suggest ongoing operational challenges that warrant careful evaluation during any visit.
Nov 21, 2025Routine17
Smoke Deficiencies
Provide properly protected cooking facilities.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 31, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 31, 2024Routine20
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Construction Deficiencies
Meet other general requirements.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Sep 16, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Oct 12, 2023Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Nov 13, 2025
$17,388
Ownership & Operations
Who Operates This Facility
Life Care Center of South Hill
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 43 of 194 (Best)
Ownership & Management
Owners
Developers Investment Company INC
Owner · Organization
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
964 reviews from families & visitors
Official Website
Visit lifecarecenterofsouthhill.com
Medicare data downloads
Original nursing home datasets
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