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Nursing Home Top Rated

Life Care Center of South Hill

Strong Medicare quality ratings; families often praise immaculate facility cleanliness. Still worth an in-person visit.

2508 7th St Southeast, Puyallup, WA 98374100 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 964 Google reviews

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What this means for your family

Choosing Life Care Center of South Hill means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: immaculate facility cleanliness and warm and professional nursing staff. While no facility is perfect, the clinical data here is encouraging.

Google Reviews

Google Reviews

964 reviews on Google
Families can expect a very clean, professional, and welcoming environment, with many reviewers describing the facility as 'spotless' and 'resort-like.' While the nursing and rehabilitation staff receive high praise for being attentive and kind, there are isolated but serious reports regarding medication management and responsiveness to call buttons.

Quality Themes

Food4.0Staff9.0Clean9.5ActivitiesN/AMeds2.0MemoryN/AComms7.0ValueN/A

Strengths

  • Immaculate facility cleanliness
  • Warm and professional nursing staff
  • Welcoming and upbeat atmosphere
  • High-quality rehabilitation services

Concerns

  • Slow response to call buttons (mentioned by 2 reviewers)
  • Food temperature issues (mentioned by 2 reviewers)
  • Medication management and sanitation risks

Rating Trends

2344.72025(126)4.92026(102)

Distribution · 228 analyzed

5
201
4
17
3
1
2
4
1
5
11 reviews posted between Feb 15, 2026Feb 21, 2026 · 11 were 5-star
11 reviews posted between Jan 25, 2026Jan 31, 2026 · 9 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operations?
  • 2With the facility being quite large at 100 residents, what is your protocol for ensuring timely assistance when a resident uses their call button?
  • 3We’ve heard great things about your rehabilitation services, but could you walk us through how you manage medication administration to ensure accuracy and safety?
  • 4What steps are you currently taking to improve the dining experience, specifically regarding food temperature and meal quality?
  • 5Given the recent focus on sanitation and health standards, could you explain your current cleaning schedule and infection control measures?
  • 6What does a typical social calendar look like for residents here, and how do you encourage participation in activities to keep everyone engaged?

Personalized based on this facility's data


Key Review Excerpts

The facility was extremely clean and atmosphere was upbeat and uplifting . The staff was friendly and patient.

Family of a resident staying for one month · Mar 2026★★★★★

Visited my cousin who is there for rehab after a fall. My wife and I agreed that Life Care Center was by far the nicest most professional care center we had ever visited. More like a resort with excellent care. Amazing!!

Visitor for rehab patient · Mar 2026★★★★★

The staff is wonderful and they are taking good care of my mom. This is so much better than the facility she was in. The only downside so far is that the food is barely warm when served. I wish I could give a 5 star but I don’t think they have enough staff on hand to help residents, my mom Pushed her call button and no one came for 2 hrs that’s just not right

Family of a resident · Jan 2026★★★★
Source: 964 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.10hrs
OK
Registered nurses for medical care
Total Nursing
4.83hrs
OK
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

2

measures

Worse Than Avg

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.7%
Worse than Avg
Here
79.7%
US
81.8%
WA
87.9%
Pierce
84.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.9%
Better than Avg
Here
82.9%
US
79.7%
WA
82.0%
Pierce
77.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
WA
1.3%
Pierce
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Well below state avg (17.1)
6 complaint-triggered

This facility shows significant concerns with 48 deficiencies across recent surveys, including families filing reports that triggered investigations into abuse/neglect reporting and care planning failures. The most recurring problems involve fire safety and building compliance, medication management, and quality of care issues like nutrition and treatment planning. While the facility reports correcting deficiencies, persistent patterns across multiple areas suggest ongoing operational challenges that warrant careful evaluation during any visit.

Nov 21, 2025Routine
17
0324Immediate jeopardy · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0915Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Nov 13, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 31, 2024Complaint
1
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Oct 31, 2024Routine
20
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Sep 16, 2024Complaint
4
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Oct 12, 2023Routine
5
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Federal Penalties

Fine

Nov 13, 2025

$17,388

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of South Hill

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 43 of 194 (Best)

Ownership & Management

Owners

Developers Investment Company INC

Owner · Organization

Preston, Forrest

Owner (parent company)

Key personnel

Butner, NancyManaging Control - Governing BodyMedina, AlexanderManaging Control - Governing BodySuwaneh, AlhajiManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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