Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Puyallup Nursing and Rehabilitation Center (also referred to as Puyallup Post Acute) receives polarized feedback, with strong praise for its physical and occupational therapy departments contrasted by severe allegations of neglect. While some families report a clean, welcoming environment with attentive staff, others describe a distressing atmosphere where residents are left unattended and dietary needs are unmet. Prospective families should be aware of the stark divide between positive clinical experiences and reports of poor quality of life for long-term residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 16 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is filled with caring, competent people. Every person we've worked with in Speech, OT and PT, has provided thorough information and direction regarding the exercises, as well as the expectations and outcomes of doing the work.”
“This place is a living hell for the people that they are suppose to help we hear no less than 3 people crying for help daily when going in to see my mom the food is horrible and not set up for anyone other than general diet and that's being generous they just let there patience lay in bed with no real help”
“They have gone above and beyond because she can be very choosy about things and they’ve taken the time to try to really keep her happy so that she can continue to benefit from their skilled services. They even bought her lunch. Social Services has been amazing”
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering inspections, with recurring problems in fire safety systems, medication management, and resident discharge procedures. The facility shows persistent issues across surveys, including repeated deficiencies in fire alarm systems and medication errors, alongside recent complaints about improper resident transfers and safety hazards, though all violations have correction plans in place.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Treat residents equally regarding transfer, discharge, and provision of services for all residents, regardless of payment source
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Sep 15, 2025
3-day denial
Puyallup Nursing and Rehabilitation Center
for profit
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 27 of 27 (Lowest rating)
Owners
Hand, Patsy
Owner
Redhead, Paul
Owner
Key personnel
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