Puyallup Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 14)
Bottom 25% in WA · Below recommended RN staffing · Significantly below average staffing · Worst in REGENCY PACIFIC MANAGEMENT chain · $7,443 in fines
What this means for your family
The facility's therapy department is a clear strength, making it a viable option for short-term rehabilitation. However, families should be cautious regarding long-term care, as there are serious concerns about resident supervision and dietary quality; I recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
13 reviews on Google“Puyallup Nursing and Rehabilitation Center (also referred to as Puyallup Post Acute) receives polarized feedback, with strong praise for its physical and occupational therapy departments contrasted by severe allegations of neglect. While some families report a clean, welcoming environment with attentive staff, others describe a distressing atmosphere where residents are left unattended and dietary needs are unmet. Prospective families should be aware of the stark divide between positive clinical experiences and reports of poor quality of life for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly competent and encouraging therapy team
- Clean and well-maintained facility
- Responsive social services department
Concerns
- Reports of resident neglect and lack of assistance (mentioned by 2 reviewers)
- Poor food quality and lack of specialized dietary options (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like hygiene and mobility?
- 2I understand the therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the day?
- 3Regarding the dining experience, what steps is the kitchen team taking to improve food quality and accommodate residents who require specialized dietary plans?
- 4With 16 recent state violations, what specific improvements or new training programs have been implemented to address these concerns and enhance resident safety?
- 5How does the social services department facilitate communication between families and the clinical team to ensure we are kept informed about our loved one's care?
- 6What is the facility's process for handling medical emergencies, and how quickly can a resident be transferred to a hospital if their condition changes suddenly?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is filled with caring, competent people. Every person we've worked with in Speech, OT and PT, has provided thorough information and direction regarding the exercises, as well as the expectations and outcomes of doing the work.”
“This place is a living hell for the people that they are suppose to help we hear no less than 3 people crying for help daily when going in to see my mom the food is horrible and not set up for anyone other than general diet and that's being generous they just let there patience lay in bed with no real help”
“They have gone above and beyond because she can be very choosy about things and they’ve taken the time to try to really keep her happy so that she can continue to benefit from their skilled services. They even bought her lunch. Social Services has been amazing”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring problems in fire safety systems, medication management, and resident discharge procedures. The facility shows persistent issues across surveys, including repeated deficiencies in fire alarm systems and medication errors, alongside recent complaints about improper resident transfers and safety hazards, though all violations have correction plans in place.
Feb 19, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 21, 2026Complaint3
Resident Rights Deficiencies
Treat residents equally regarding transfer, discharge, and provision of services for all residents, regardless of payment source
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Sep 15, 2025Routine21
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 22, 2025Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jun 25, 2025Complaint2
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Sep 15, 2025
3-day denial
Fine
Jun 29, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Puyallup Nursing and Rehabilitation Center
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 27 of 27 (Worst)
Ownership & Management
Owners
Hand, Patsy
Owner
Redhead, Paul
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit puyalluppa.com
Medicare data downloads
Original nursing home datasets
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