Public Google reviewers rate this highly and often mention clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 38 Google reviews
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Public Google reviewers rate Fieldstone Memory Care of Puyallup highly. Reviewers highlight: clean, well-maintained facility, warm and welcoming environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Fieldstone Memory Care of Puyallup is frequently praised for its clean, modern facility and compassionate, attentive staff who make families feel welcome. However, some families have reported significant concerns regarding organizational communication, high staff turnover, and serious allegations of neglect or unprofessional behavior by specific employees.
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Key Review Excerpts
“Their communication is atrocious. Paperwork lost, phone calls unreturned. The only time I hear from them is when something is really wrong.”
“Updating a prior review. We did decide to move my parent to another location. Staffing changes continued and while some good staff remained, we felt that our parent would be better served in a smaller community.”
“I love Fieldstone very much, my momma Vera has lived here 17 months. When I can’t be there, I have a sense of peace knowing what good care she’s in.”
Source: WA Dept. of Social & Health Services
The facility was also cited in a separate investigation (Intake ID 209920) for failing to investigate an injury of unknown source involving a resident who sustained a hip fracture.; The document spans pages 9-13 of a larger report. The Plan of Correction date is listed as 5/10/26.
The facility failed to provide showers as scheduled for residents, with multiple instances of residents going weeks without a shower and staff failing to document or re-attempt missed showers.
The facility failed to investigate medication errors for 3 residents and the cause of a hip injury for Resident 5 to rule out abuse, neglect, or exploitation, and failed to implement interventions to prevent recurrence.
The facility failed to ensure residents received medications as prescribed for 3 of 9 sample residents, placing them at risk for poor health outcomes.
The facility failed to provide showers as agreed upon in the negotiated service agreements for 4 of 7 sample residents.
Inspection on 8/5/2025 confirmed all violations from the 5/14/2025 inspection have been corrected.
Materials and firestop systems used to protect penetrations not maintained.
Illumination not provided along the path of travel for the exit discharge.
Hoods, grease-removal devices, fans, and ducts not cleaned as required.
Required exit accesses, exits and exit discharges not maintained free from obstructions.
Fire protection and life safety systems not maintained in operative condition.
Unable to produce quarterly fire sprinkler inspection reports for Q1, Q2 and Q4 of 2024.
Manual fire alarm system requirements in Group I occupancies.
Combustible materials stored in exits or enclosures for stairways and ramps.
The inspection report states that the department completed a full inspection and found no deficiencies.
The document set includes a later follow-up letter confirming no deficiencies as of 12/19/2024 for compliance determination 51957.; The report documents severe neglect of resident R1, who developed 19 pressure wounds while under the care of the facility and was subsequently hospitalized with sepsis.
Facility failed to develop systems and negotiated service agreements for safe skin and wound care, resulting in resident hospitalization with sepsis. Medication technicians performed wound treatments without proper training or delegation.
Assessments failed to identify resident needs adequately to prevent skin breakdown.
Facility failed to ensure resident stopped taking medication per doctor's orders. Antibiotics were continued for 6 additional days after a discontinuation order, placing resident at risk.
Facility failed to implement interventions to manage resident's skin and care needs, leading to worsened wounds and sepsis.
Facility failed to implement interventions for staff to meet the resident's immediate skin needs, treatments, and prevent new skin breakdown.
Inadequate assessment of change in condition regarding worsening wounds.
Facility failed to complete an assessment when a resident had a change in physical condition and worsening wounds.
Negotiated service agreements failed to address nursing services, skin/wound monitoring, or responsibilities for care.
The document includes a cover letter dated 01/25/2024 stating no deficiencies were found during the follow-up inspection and that prior deficiencies (WAC 388-78A-2120-3-b) were corrected. Previous investigation reports (26092) identified abuse allegations.
The facility failed to monitor residents' psychosocial and mental wellbeing after 3 of 3 sampled residents were involved in incidents with staff (being held down, having wrists grabbed, or being struck on the face).
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WA DSHS — View Official Record
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