Fieldstone Memory Care of Puyallup
Families consistently rate this highly — reviewers highlight clean, well-maintained facility. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
Fieldstone is widely praised for its clean, modern environment and compassionate care, making it a top choice for many families. However, given the reports of communication gaps and staffing instability, we recommend you ask specifically about their process for keeping families informed and their current staff-to-resident ratios during weekends.
Google Reviews
Google Reviews
27 reviews on Google“Fieldstone Memory Care of Puyallup is frequently praised for its clean, modern facility and compassionate, attentive staff who make families feel welcome. However, some families have reported significant concerns regarding organizational communication, high staff turnover, and serious allegations of neglect or unprofessional behavior by specific employees.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm and welcoming environment
- Attentive and compassionate care staff
- Helpful administrative support during move-in
Concerns
- Poor communication and unreturned calls (mentioned by 2 reviewers)
- High staff turnover and staffing instability (mentioned by 2 reviewers)
- Allegations of staff negligence or bullying (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With a capacity of 70 residents, how do you ensure consistent communication with families regarding changes in care or health updates?
- 3What steps are you taking to maintain staff consistency and build strong, long-term relationships between caregivers and residents?
- 4How do you foster a supportive and inclusive social environment to ensure every resident feels safe and respected within the community?
- 5Could you walk me through your protocol for handling medical emergencies and how you keep family members informed during those critical moments?
- 6What kind of daily activities or memory-focused programs are currently the most popular among your residents?
Personalized based on this facility's data
Key Review Excerpts
“Their communication is atrocious. Paperwork lost, phone calls unreturned. The only time I hear from them is when something is really wrong.”
“Updating a prior review. We did decide to move my parent to another location. Staffing changes continued and while some good staff remained, we felt that our parent would be better served in a smaller community.”
“I love Fieldstone very much, my momma Vera has lived here 17 months. When I can’t be there, I have a sense of peace knowing what good care she’s in.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Aug 5, 2025Fire
Inspection on 8/5/2025 confirmed all violations from the 5/14/2025 inspection have been corrected.
Hoods, grease-removal devices, fans, and ducts not cleaned as required.
Fire protection and life safety systems not maintained in operative condition.
Manual fire alarm system requirements in Group I occupancies.
Required exit accesses, exits and exit discharges not maintained free from obstructions.
Combustible materials stored in exits or enclosures for stairways and ramps.
Materials and firestop systems used to protect penetrations not maintained.
Unable to produce quarterly fire sprinkler inspection reports for Q1, Q2 and Q4 of 2024.
Illumination not provided along the path of travel for the exit discharge.
May 16, 2025InspectionCleanReport
The inspection report states that the department completed a full inspection and found no deficiencies.
Sep 24, 2024Investigation
The document set includes a later follow-up letter confirming no deficiencies as of 12/19/2024 for compliance determination 51957.; The report documents severe neglect of resident R1, who developed 19 pressure wounds while under the care of the facility and was subsequently hospitalized with sepsis.
Facility failed to implement interventions to manage resident's skin and care needs, leading to worsened wounds and sepsis.
Facility failed to complete an assessment when a resident had a change in physical condition and worsening wounds.
Facility failed to ensure resident stopped taking medication per doctor's orders. Antibiotics were continued for 6 additional days after a discontinuation order, placing resident at risk.
Facility failed to implement interventions for staff to meet the resident's immediate skin needs, treatments, and prevent new skin breakdown.
Assessments failed to identify resident needs adequately to prevent skin breakdown.
Facility failed to develop systems and negotiated service agreements for safe skin and wound care, resulting in resident hospitalization with sepsis. Medication technicians performed wound treatments without proper training or delegation.
Negotiated service agreements failed to address nursing services, skin/wound monitoring, or responsibilities for care.
Inadequate assessment of change in condition regarding worsening wounds.
Jan 25, 2024Investigation
The document includes a cover letter dated 01/25/2024 stating no deficiencies were found during the follow-up inspection and that prior deficiencies (WAC 388-78A-2120-3-b) were corrected. Previous investigation reports (26092) identified abuse allegations.
The facility failed to monitor residents' psychosocial and mental wellbeing after 3 of 3 sampled residents were involved in incidents with staff (being held down, having wrists grabbed, or being struck on the face).
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit fieldstonecommunities.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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