Assisted Living · Puyallup, WA
3901 5th St Se, Puyallup, WA 98374
About this listing
Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 70 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviewers rate Deer Ridge Memory Care Community highly. Reviewers highlight: beautiful, clean, and well-maintained facility, engaging and varied activity programs. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Deer Ridge Memory Care is frequently praised for its beautiful, clean facility and a staff that many families describe as compassionate, patient, and genuinely caring. However, there is a recurring pattern of negative feedback regarding high staff turnover, inconsistent communication, and occasional lapses in care quality or responsiveness, particularly during periods of understaffing.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Many reviewers praise individual staff members for kindness, though frequent turnover is a noted negative trend.
Multiple reviewers cited frustration with front desk responsiveness and poor communication between staff.
Nearly all reviewers agree the facility is beautiful, clean, and well-decorated.
Reviews are polarized, with some calling meals delicious while others describe them as unappetizing or cold.
Reviewers consistently highlight a robust and engaging activities program.
Mixed reports ranging from proactive UTI detection to concerns about missed medication protocols.
The facility is specifically designed for memory care with secure areas and memorabilia, though care consistency varies.
Some families feel the high cost is not matched by the level of care provided during understaffed periods.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 76 analyzed
This facility responds to some reviews.
Key Review Excerpts
“The staff has been very attentive to my mom’s needs. Although the facility did need to be in Covid lockdown for a time, the staff was especially caring in arranging phone calls, FaceTime visits, and outdoor visits.”
“Care giving was inconsistent-sometimes they helped mom and sometimes they didn’t. They don’t check on residents every hour or so like we were told. Communication between staff members is VERY poor.”
“Deer Ridge staff are really on top of everything, activities, individual care, medications and any changes that seem to be happening . Mom's been there 6 weeks now and they immediately noticed UTI and acted quickly!”
Source: WA Dept. of Social & Health Services
This is a recurring deficiency previously cited on 06/18/2025 and 05/24/2024. A separate document indicates this deficiency was corrected as of 03/13/2026.
The facility failed to investigate a resident-to-resident incident, determine circumstances, or implement interventions to prevent recurrence for 3 sample residents, placing them at risk.
The document states that all violations noted during previous related inspection(s) have been corrected.
The document also references a later follow-up inspection on 11/10/2025 (Compliance Determination 68526) which found no deficiencies for WAC 388-78A-2440-1, WAC 388-78A-2440-3-a, and WAC 388-78A-3140-2.
The facility failed to provide requested incident reports and investigation documentation for July and August 2025 during the department investigation.
The facility failed to maintain a current resident register, failing to provide it to the department despite multiple requests between 08/27/2025 and 09/11/2025.
Follow-up inspection conducted on 08/21/2025 found no new deficiencies. References previous Compliance Determinations 64494 and 62145.; The document contains a combination of a formal Statement of Deficiencies and a cover letter/consultation report. WAC 388-112A-0240 is listed on the 'Statement of Deficiencies' page (page 5 of 5), while others are listed in the 'Consultation(s)' section.
Deficiencies previously identified were found to be corrected.
Deficiencies previously identified were found to be corrected.
Personnel files for Staff C and Staff F lacked documentation of required 12 hours of continuing education (CE) classes by their respective birth months.
Two caregivers lacked valid CPR/First-Aid documentation.
Two caregivers did not have valid CPR/First-Aid cards. Staff were enrolled in a course and corrected on-site.
Facility failed to ensure Staff C was screened for TB within three days of hire.
This is an uncorrected deficiency previously cited on March 17, 2025. A civil fine of $400.00 was imposed.
The licensee failed to ensure four staff completed 12 hours of continuing education hours as required.
The licensee failed to ensure four staff completed 12 hours of continuing education hours as required.
This is a recurring deficiency previously cited on May 19, 2023, October 5, 2022, and September 9, 2022. A civil fine of $1,500.00 has been imposed.
The licensee failed to conduct investigations for five residents to determine the circumstances of accidents and incidents, implement interventions to prevent recurrence, and protect residents.
The document references multiple intake IDs (162464, 166940, 175622) and multiple instances of failure to investigate abuse and accident reports, including a report of rape, physical abuse by staff, and multiple falls leading to injury or death.; The facility administrator stated they were surprised a preadmission assessment was not conducted. Staff B admitted they decided to keep the resident despite recognizing he needed a higher level of care than the facility could manage.
The facility failed to conduct a preadmission assessment for Resident 5. The resident was admitted while 'very sick' and requiring 3-4 staff for transfers and 1:1 feeding assistance, and passed away three days later. Management admitted they did not conduct an evaluation prior to acceptance.
Facility failed to conduct a pre-admission assessment prior to a resident moving in.
Facility failed to conduct investigations, determine circumstances, implement interventions, or protect residents regarding multiple allegations of abuse and serious incidents (falls) for 5 out of 5 sampled residents.
The document package includes a cover letter dated 08/19/2024 stating that deficiencies WAC 388-78A-2371-1, 2371-2, and 2371-3 from Compliance Determination 37207 were corrected as of the 08/19/2024 follow-up inspection.
The facility failed to thoroughly investigate resident falls and injuries of unknown origin for 3 out of 4 sampled residents, failing to determine circumstances or institute preventative measures. This is a recurring deficiency.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with WA Dept. of Social & Health Services.
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Google Reviews
79 reviews from families & visitors
Official Website
Visit koelschseniorcommunities.com
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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